Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




26 posts

Geek


# 240801 26-Sep-2018 15:15
Send private message

"Little can be huge" says the Spark site. Well it certainly has for a few folk slightly older than geriatric me.
Just been summonsed to work out why they can no longer access their email. Old folk dont like change and that goes for me also.
It appears that it started when spark decided to virtue signal Maori week and now its become Little can be huge ....(confusion <g>).
Desktop icons pre setup simply to point to Xtra webmail inbox (and already ticked the remember me box on the password page) so all the old folk do is click the icon and their browser of choice (tried in both chrome and old IE) has worked fine and for more than many months if not longer, their inbox appears and all is normal.
Now what happens; they click the icon and I see the path to their inbox correctly shows in the address bar, then after a few seconds it now auto reverts to https://www.spark.co.nz which is essentially a welcome to spark - I've just ruined your day.
No amount of resetting, changing paths or browsers lets us go direct to the inbox if the PC is rebooted.
Within the same session, closing the browser and re-clicking the icon works as expected, but these people have no aptitude to click around the many work arounds I put up, for example another tab for which a 2nd click goes to the intended page.
Can anyone please advise what I change or type in the address bar (or icon address default) (or create another working icon) so regardless of whether the PC's are fresh booted or mail browser opened and closed in same session, it goes straight to the webmail as has always been the case rather than being 'bumped' into Sparks advert du jour ?


Create new topic
4 posts

Wannabe Geek


  # 2097436 27-Sep-2018 12:45
Send private message

Try xtramail.co.nz




26 posts

Geek


  # 2097499 27-Sep-2018 13:36
Send private message

Many thanks for the hint.
It only worked the first time on my test PC that had already been into my email earlier in the day.
To test further, a reboot and typing xtramail.co.nz into a new tab (chrome) it tries to go to the typed address and I see the address bar being changed by redirects( I guess by Spark)into several iterations until todays advert "6 months netflix on us" is all that shows with no obvious lead in to go to Sparks webmail. Plenty of other things to click and go to from that page...but no email icon or word link.


 
 
 
 


713 posts

Ultimate Geek


  # 2097500 27-Sep-2018 13:39
Send private message

Browsing to both webmail.xtra.co.nz or xtramail.co.nz takes me to the correct location, so I'm not sure why you're not able to get to the login page sorry. 




26 posts

Geek


  # 2097507 27-Sep-2018 13:46
Send private message

Appreciate you both testing this. I'm getting the complaint on 3x seperate Pc's yesterday , add mine makes 4x.
So far I'm telling them not to turn off their pc's.
The various methods of getting to webmail works great (once you have already been there). The problem arises and I can replicate by a fresh reboot and the webmail and xtramail links get redirected by spark to 

 

https://www.spark.co.nz/experiences/netflix/home.html?adobe_mc_ref=https%3A%2F%2Fwww.spark.co.nz%2Fcwa%2FSSORedirect%2FmetaAlias%2FXtramail%2Fidp1%3FReqID%3D9c227ae264714dab8a82b75bb192f942%26index%3Dnull%26acsURL%3Dhttps%253A%252F%252Fwebmail.xtra.co.nz%252Fappsuite%252Fapi%252Fsaml%252Facs%26spEntityID%3Dappsuite-saml-xm1%26binding%3Durn%253Aoasis%253Anames%253Atc%253ASAML%253A2.0%253Abindings%253AHTTP-POST&adobe_mc_sdid=SDID%3D0095A80B65EAD136-4CC238ECDA5D521C%7CMCORGID%3D6DE543A85589B08F7F000101%2540AdobeOrg%7CTS%3D1538011552

 

 


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.