"Little can be huge" says the Spark site. Well it certainly has for a few folk slightly older than geriatric me.
Just been summonsed to work out why they can no longer access their email. Old folk dont like change and that goes for me also.
It appears that it started when spark decided to virtue signal Maori week and now its become Little can be huge ....(confusion <g>).
Desktop icons pre setup simply to point to Xtra webmail inbox (and already ticked the remember me box on the password page) so all the old folk do is click the icon and their browser of choice (tried in both chrome and old IE) has worked fine and for more than many months if not longer, their inbox appears and all is normal.
Now what happens; they click the icon and I see the path to their inbox correctly shows in the address bar, then after a few seconds it now auto reverts to https://www.spark.co.nz which is essentially a welcome to spark - I've just ruined your day.
No amount of resetting, changing paths or browsers lets us go direct to the inbox if the PC is rebooted.
Within the same session, closing the browser and re-clicking the icon works as expected, but these people have no aptitude to click around the many work arounds I put up, for example another tab for which a 2nd click goes to the intended page.
Can anyone please advise what I change or type in the address bar (or icon address default) (or create another working icon) so regardless of whether the PC's are fresh booted or mail browser opened and closed in same session, it goes straight to the webmail as has always been the case rather than being 'bumped' into Sparks advert du jour ?