Is there anyone from Spark on here that may be able to assist me please?
I’ve been talking to Spark mainly via Twitter DM, which is working ok, except every other reply is from a different person, I keep going round in circles.
My VDSL has been down since Tuesday last week. The modem will connect and very shortly afterwards disconnect. This happens continuously.
The Chorus Tech has been (two techs on different days) and thoroughly checked everything on my side of the ETP, replaced the master splitter, checked with his modem and nothing has helped.
On the second visit he disconnected the house from the ETP and connected his modem directly to the line coming from the telephone pole and he gets the same issue.
So I’m very confident the issue is not my equipment. They have reset the port and fiddled with equipment at the exchange to no avail.
A complicating factor (to them, at least) is that my VDSL is very borderline. I upgraded from ADSL two years ago for a noticeable speed increase, even though its at the very bottom end of VDSL speeds. It has worked fine for two years, connecting at about 14k, but with high attenuation stats.
I keep going back and forth with Spark, today I’m right back to “do you have a dial tone” level questions. It’s become very frustrating and I just wish my case could be delegated to a specific person to see it through to resolution.
Any ideas?
Thanks,
Joseph