Hi There - Hoping on of the technical team from Spark can assist here.
I am helping my parents who have recently switched from WXC to Spark.
The issue is as follows -
They have a reasonably modern house with the ONT installed in the garage with a single cable to the comms cupboard which is under the stairs in the middle of the house and then this feeds ports to the rest of the house. This cabling was all in place when the house was built ~ 5 years ago.
For the last 5 years WXC has been working fine, router in the comms cupboard and landline delivered over this with the telephone plugged into the router. Recently switching to Spark, we have discovered that the landline has to plugged into the TEL1 port on the ONT which is an issue since the router is in the comms cupboard in the middle of house and the ONT is in the garage.
So - Can Spark not deliver landline where one plugs the telephone into the Spark router?
Due to this wiring issue - we might have to switch from Spark as we have no other options.
Thanks