Howdy - Just wondering if I am being pedantic or if I actually have an issue here.

I live rurally in Manawatu and on a 240GB Wireless Broadband Plan that I am generally happy with.

The issue I have is that once the limit is reached and we do run close occasionally with 3 kids and On Demand streaming etc that a !0GB/$10 is automatically added and you cannot opt out of. Once this data is added, and it could be at 22:30 on evening of monthly refresh this specifically paid for data is not able to be used.

I would think that it would operate the same as mobile data add ons and that different caps would run concurrently until they are used?

I understand that the main 240GB doesn't rollover, but cannot understand why the 10GB added cannot be utilised as it has been specifically paid for?

Wireless Terms

5.    If you use all your plan data, the first 10GB extra data pack will automatically be charged to your account. Once this is used up, extra data packs can be purchased but limits apply as the service is not intended for heavy data users.  If you regularly require more data in excess of over 5 extra data packs (ie more than 2 months in any 4 month period), we may ask you to move to another connection technology or to reduce your data usage on Wireless Broadband. If you continue to require more data in excess of the 5 extra data packs a month, we reserve the right to withdraw your access to the Services by cancelling it on 30 days’ notice.

13.    Any unused data within a monthly data allocation will not be carried forward to the following month.

We also have a home phone running through it so it is not practical to turn off modem as has been suggested by Spark

It's quite an expensive plan (looking at Inspire wireless as well now its been upgraded) an just stings to get a $10 bill for data you can't use.

Your thoughts?