Apologies if this hits twice I seem to have lost my original message

I have a Nokia 6.1 and 7.1 both purcased form Spark unlocked and are used on Skinny Direct.

The 6.1 has a problem if you reboot it and shuts down and does not restart. Sometimes by leaving phone and then holding start button down for 30-40 secs it comes up but today nothing would start phone.

I took phone into Spark and filled out lots of forms and they will send it to Telegestics which Spark own. They then asked for my unlock code. I said that there was no code as I used a pattern, but I was not happy with providing this to Spark as it would expose all my data eg mail dropbox etc and I did not see why they needed it. I have no problem with them wipping phone when they solve switch problem. I am sure they have access to Nokia software that can reboot phone. I have that software myself. Spark insisted they would not repair phone unless it was returned unlocked.

Does this sound right? it seems to me it breaches every security standard out there.

On another note I asked about a loaner as it will take several weeks to fix, they agreed un til they found I was using Skinny and then said No can do. Despite Spark owning Skinny also seems a bit ungracious.

I am now in process of changing all my passwords just in case which brings up a new question. Does anyone know a good encryption product for Dropbox and google on phones and windows PC's?

Thanks