Hi

so about 2-3 months ago i was on the fibre 200 plan , never had any issue with getting good speeds up and down.

i upgraded to unplan fibre max ,since then i have never reached any where near the speeds i was expecting to get.

speed tests carried out via ethernet to pc have not come close to what i was expecting ,

they range from average 280 DL to 180 UL some days they can be 500 dl but i have never seen any thing constant above 600 dl max

the average would be 290dl at times sometimes 350-400 the UL is almost greater than the DL Speed.



so during this transition i have had over 5 chat references with spark help desk, and more phone calls than i care to remember.

so i have followed the advice given to me, been in and replaced modem in case it was faulty at local spark shop.

i have a 1gig network card

my pc specs are

Gigabyte Z390 AORUS MASTER, Intel Z390, Triple M.2, , Wi-Fi Gaming Motherboard.
Intel CoffeeLake Core i9 9900K 8 Cores, 16 Threads, 3.6Ghz/5.0Ghz, 16MB LGA1151 Unlocked Processor,
Noctua NH-D15 Elite-Class Six Heatpipe Dual Tower Cooler.
Corsair CMK32GX4M2B3200C16 Vengeance LPX 32GB (2x16GB) DDR4-3200 CL16.
Samsung 970 EVO Plus 1TB M.2 NVMe SSD (MZ-V7S1T0BW).
Gigabyte GV-N208TGAMING OC-11GC GeForce RTX 2080 Ti Gaming OC 11GB Video Card.
Seasonic Focus Plus SSR-850FX 850W Full-Modular 80Plus Gold Power Supply -
Microsoft Windows 10 Home 32Bit/64-Bit



This pc is 2 months old,my prior pc was a little older but both pc's have returned same speed results, so it cannot be the pc

This pc is wired via ethernet , i do not use the Wifi on it so all speed tests are carried out via ethernet not Wifi



The issue i have is that all the help desk staff have referred this to other departments within spark where they say that they have checked the line and it is showing that iam getting full speeds ie 800 odd DL to the house and that they have no issues that they can see from their end.

i have had help desk staff have me over the phone check everything (ont) leads to ports lights on ont -modem settings ect ect ect everything was operating as it should.

Ive replaced the ethernet cable from pc to modem with brand new one.

I had a chorus member come as i had a separate phone issue. nothing to do with fibre, he checked for me what he was getting on his phone from the spark end ,not my house and said that from what he could see there was no problems spark end.and i should be getting up to min 800

so i have

brand new pc

brand new modem

new Ethernet cable

iam not running any form of software that would affect this, i run avast and have doubled checked all settings on this program , there are no blocks that would prevent speeds from reaching full.

fiber unit inside house to modem is about .5 of a meter, and about .7 meter from modem to pc

I have checked with spark that they have actually swapped me over to the fibre max plan and that im not still on the old 200 plan, which they say they have.

and speed test results still show nothing over or close to 400

all of my chat problem references have ended up saying fault resolved by spark on- my spark.



i know 280 dl is still ok but this is not what iam paying for , and am now just sucking it up as i have no avenues left to get what i should be getting.

on a side note, i have only once seen 800dl and 350 ul during my testing so i know it is capable some how of receiving full speeds.

sorry about the wall of text, but i wanted to provide every bit of info, if any one has any possible ideas i would be very appreciative,as im at a total dead end now with spark.

Thank you