Offers for existing customers?

Forums › Spark New Zealand (including Skinny and BigPipe) › Offers for existing customers?

AndyR

73 posts

Master Geek

#265407 20-Jan-2020 13:28

Been with BigPipe on the $79 100/20 plan for a couple of years now, no contract, but thinking of changing due to all the deals out there, especially on Gigabit plans.

I noticed BigPipe have a 3 month free offer but its for new customers, but BigPipe online chat told me I can't take that as I'm an existing customer, and when I said can I cancel and re-join they said no :)

So I'm curious, why don't they offer deals to existing customers, who instead would save money by walking to another ISP rather than keeping them on and offering the same price as new customers?

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58 posts

Master Geek

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#2411830 3-Feb-2020 10:40

That's weird, as I have just recently resigned a 12 month contract to get the 3 months free.

I just had to get the credit check run again. I'm on the gig plan if that makes any difference.

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xor

73 posts

Master Geek

#2412595 4-Feb-2020 18:29

Wondered this too, especially considering they are selling 100mb at the same price as others are doing Gigabit. Retention seems to not be important to most NZ companies.

Handle9

11168 posts

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#2412606 4-Feb-2020 19:20

The point of signup offers is to acquire new customers. These offers will often be done at cost or even below cost. A customer who does not generate profit (not revenue but profit) is worthless to a company. They will be relying on a certain percentage of customers who were acquired by an offer staying for a period of time that allows them to make a decent return.

There's going to be a certain percentage of customers who will churn to save $1 a month. Given this is a mass market commodity business with very low margins it's probably better for them if you leave than to re-sign you.

If you want to play the lowest possible price you should churn regularly. If other things are important you need to pay for them.

gehenna

8436 posts

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#2412622 4-Feb-2020 19:50

This has been discussed to death, have a search through some of the other threads on similar topics for insight. General feedback along the lines of "you entered into an agreement with the provider, you can't just renege just because a better deal comes along".

Handle9

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#2412624 4-Feb-2020 19:51

gehenna:

This has been discussed to death, have a search through some of the other threads on similar topics for insight. General feedback along the lines of "you entered into an agreement with the provider, you can't just renege just because a better deal comes along".

Not really - OP isn't under contract, they are asking a more general question.

gehenna

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#2412640 4-Feb-2020 19:53

I didn't say contract, I said agreement.

TeaLeaf

6261 posts

Uber Geek

#2412738 4-Feb-2020 22:14

BigPipe can you please answer. I too am a little tired of seeing new customers getting deals, yet every time I move house and deals are on I dont get one, Ive been with bigpipe 6 years and they werent offering deals in the older days.

Can you close an account and reopen a new one to take up a 12 month contract? (which is a completely different contract so I do not see why not despite "you signed up to xyz", its drawing up a new contract, people do this in life ALL the time)

TeaLeaf

6261 posts

Uber Geek

#2412765 4-Feb-2020 23:17

Switch to trustpower and pick up an $800-1000 item, plus a free modem and a $50 credit.

Im most happy that I will finally be getting a free modem, something BP refused to give me after 5 shifts.

https://www.trustpower.co.nz/promotion/youchoose?lcra=true

quickymart

13728 posts

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#2412771 4-Feb-2020 23:35

I wouldn't go near Trustpower - their cancellation fees are quite high. Friends don't let friends join Trustpower.

TeaLeaf

6261 posts

Uber Geek

#2412776 5-Feb-2020 00:06

hehe, good point. but fair play BP, its just a new contract, seems somebody above has done it. what wording did you use?

CrashAndBurn

660 posts

Ultimate Geek

#2412864 5-Feb-2020 10:26

@BigPipeNZ My contract expires this month so would be interested to know how the other guy above got the 3 months deal where I was told I cant even if I re-sign for another 12 months?

oceanlyner

58 posts

Master Geek

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#2412872 5-Feb-2020 10:31

When my 12 month contract was up I just asked if I could resign to get the 3 months free.

They didn't have any issue, but I did have to get a credit check done again. Looks like I may be the odd one out.

CrashAndBurn

660 posts

Ultimate Geek

#2412888 5-Feb-2020 10:46

oceanlyner:

When my 12 month contract was up I just asked if I could resign to get the 3 months free.

They didn't have any issue, but I did have to get a credit check done again. Looks like I may be the odd one out.

I asked them the exact same thing last week but was given a hard NO. Am considering 2 Degrees now as it would work out cheaper (annualized) with their $200 offer with the bonus of Prime. But still keen to hear what @BigPipeNZ has to offer.

zyo

513 posts

Ultimate Geek

#2413455 6-Feb-2020 10:04

Recently talked to Bigpipe online chat because my contract is ending this month.

Was offered 3 months free plus a new modem for another 12 months.

Might be some inconsistency in training here.

CrashAndBurn

660 posts

Ultimate Geek

#2413459 6-Feb-2020 10:16

zyo:

Recently talked to Bigpipe online chat because my contract is ending this month.

Was offered 3 months free plus a new modem for another 12 months.

Might be some inconsistency in training here.

How did you chat with them? Mike the chatbot wont let me talk to someone :(

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