Changing Fibre plan

Forums › Spark New Zealand (including Skinny and BigPipe) › Changing Fibre plan

ice2004

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#268421 18-Mar-2020 19:08

I joined Bigpipe fibre in February and had the 100 download 100 upload plan and I put a order on bigpipe website to change plan to 200 download and 20 upload on 13 March and so far the plan has not changed.

How long does it take for bigpipe to change my fibre plan and does it have to go through Chorus?

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TEAMnetwork

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#2440896 18-Mar-2020 20:55

I use their Facebook chat, and find out whats up, it should be done by now

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hio77

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#2440910 18-Mar-2020 21:47

Highly likely the Queues for speed upgrades are just a little busy with everything going on. I'll have a chat with some folk tomorrow.

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nztim

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#2440920 18-Mar-2020 22:09

hio77:
Highly likely the Queues for speed upgrades are just a little busy with everything going on. I'll have a chat with some folk tomorrow.

Saw you guys removed all fixed line connection datacaps today, nice move

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hio77

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#2440923 18-Mar-2020 22:16

nztim:
hio77:

Highly likely the Queues for speed upgrades are just a little busy with everything going on. I'll have a chat with some folk tomorrow.

Saw you guys removed all fixed line connection datacaps today, nice move

Yup, lets be honest though it's not the remote working that will drive the usage up. it's all the other things :)

Folk don't need that extra stress though, this is just spark doing a gesture to give a little relief. they probably already have a cat or child all over them while they are trying to actively work from home...

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ice2004

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#2442318 20-Mar-2020 17:08

I got email confirmation from bigpipe yesterday to confirm that the plan has changed to 200/20 and ive been doing many speed tests on chorus.co.nz different servers and also speedtest.net and it doesn’t seem i get the speed of over 130 max i got for download compared to my other plan it was consistent 100/100 speeds. Does anyone know why i dont get the 200 download or anywhere near it?

nztim

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#2442320 20-Mar-2020 17:11

ice2004: I got email confirmation from bigpipe yesterday to confirm that the plan has changed to 200/20 and ive been doing many speed tests on chorus.co.nz different servers and also speedtest.net and it doesn’t seem i get the speed of over 130 max i got for download compared to my other plan it was consistent 100/100 speeds. Does anyone know why i dont get the 200 download or anywhere near it?

What router you using? tried with ethernet?

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ice2004

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#2442323 20-Mar-2020 17:21

The thing is when i was on 100/100 plan i get that speed consistently when i do speed tests but since i changed to the 200 plan max i get is 130 and most other times specially at peak times its 99 to 110

ice2004

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#2442328 20-Mar-2020 17:25

Netgear nighthawk x4s d7800 router

Jase2985

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#2442382 20-Mar-2020 17:57

wifi or Ethernet?

ice2004

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#2442383 20-Mar-2020 17:59

Wifi as all the tests were completed on wifi and its near the modem

Jase2985

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#2442391 20-Mar-2020 18:16

test on ethernet to prove your connection is working fine, then work on the wifi issues

i suspect there will be zero issues with the connection speed but your issue lies with your devices

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ice2004

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#2442418 20-Mar-2020 19:27

I have tried ethernet and its getting download speeds of 74 I suspect its due to using an old laptop on ethernet and dont have other devices that have ethernet port to test it.

Jase2985

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#2442436 20-Mar-2020 19:53

until then i suggest your issue is with your devices and your wifi not that you have the wrong plan speed.

ice2004

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#2442443 20-Mar-2020 20:12

Jase2985:
until then i suggest your issue is with your devices and your wifi not that you have the wrong plan speed.

Then why did i get full speed 100/100 on my previous plan but not on this new plan 200/20

Maybe it takes few days for speed to adjust after it was changed?

Jase2985

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#2442477 20-Mar-2020 21:15

ice2004:
Jase2985:

until then i suggest your issue is with your devices and your wifi not that you have the wrong plan speed.

Then why did i get full speed 100/100 on my previous plan but not on this new plan 200/20

Maybe it takes few days for speed to adjust after it was changed?

because your devices cant do 200mbps down, and 130mbps is greater than your previous 100mbps plan so its showing you your plan has been upgraded but you just cant prove what it actually does without an ethernet connection.

you have a wifi issue, be it your device, phone/laptop or your router/access point thats causing you problems.

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