Conduit to a Spark Store ?

Forums › Spark New Zealand (including Skinny and BigPipe) › Conduit to a Spark Store ?

gnfb

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#273031 31-Jul-2020 15:15

At present if you try to ring a Spark store you get a recoded message. Even if you leave a reply they dont seem to respond. I have a nokia plus 1 that I want to get unlocked. Normally one would go to the store pay the $30 and Voila!. So I assumed I can send the phone to a store and they can send back to me. I am just trying to organise that.

Sometimes on here the reps of the various comapnies help out ???

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#2532194 31-Jul-2020 15:20

Why not just go visit the store?

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#2532221 31-Jul-2020 15:57

@gnfb from the Spark NZ site

UNLOCKING DEVICES
Has your phone been set up to only work on the Spark Network and you want to use it on another network? Make sure it's unlocked first. Just bring it into a Spark Store, and we'll take a look. If it's locked, we'll provide you what you need to unlock it

gnfb

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#2532792 1-Aug-2020 16:15

Linux:

@gnfb from the Spark NZ site

UNLOCKING DEVICES
Has your phone been set up to only work on the Spark Network and you want to use it on another network? Make sure it's unlocked first. Just bring it into a Spark Store, and we'll take a look. If it's locked, we'll provide you what you need to unlock it

I tried to ring two stores with no result

I do not want to come into a store I wish to courier the phone to a store then have it unlocked having paid my $30 and sent back to me.

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#2532794 1-Aug-2020 16:17

Crappy service that theyre not even bothering to return your call, but will be easier to just take with you next time out and about and pop into a store with it. Or are you that far from a store its not viable ?

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#2532796 1-Aug-2020 16:19

How will you pay if you courier into the store? The payment needs to be taken over the counter

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#2532814 1-Aug-2020 16:56

@gnfb The Spark stores are for walk in customers the Call Centre is for calling

The instructions are very clear " Just bring it into a Spark Store " the website does not say call us and then courier us the handset

Do NOT courier the handset then you will want Spark to courier to the handset back, The next thread you start will be ' Spark has lost my handset '

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#2532831 1-Aug-2020 18:28

Never heard of a store being couriered a phone to unlock and return before (and I used to work for Spark too). Fairly sure it's something you would only be able to do in person.

Goosey

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#2532936 1-Aug-2020 23:01

Step 1) Courier phone to a friend

Step 2) Get friend to goto store

Step 3) Get friend to courier back to you

gzt

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#2533042 2-Aug-2020 12:50

Vodafone use an unlock code. Is Spark different?

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#2533043 2-Aug-2020 12:50

gzt: Vodafone use an unlock code. Is Spark different?

Nope

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#2533048 2-Aug-2020 12:58

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gzt: Vodafone use an unlock code. Is Spark different?

Nope

And each device has a unique unlock code, that only the retail stores can access. So they can verify you in person and either do the unlock for free depending on the age or $30.

https://www.spark.co.nz/myspark/mymobile/unlockingdevices/

Is it really that hard to follow the instructions?

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#2533069 2-Aug-2020 13:50

BarTender: Is it really that hard to follow the instructions?

Clearly yes

allan

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#2533137 2-Aug-2020 15:22

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gzt: Vodafone use an unlock code. Is Spark different?

Nope

Actually yes. With Vodafone you can do it online - https://www.vodafone.co.nz/help/mobile-phones/unlock/

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#2533139 2-Aug-2020 15:35

@allan My response should of been ' Yes ' I am well aware VodafoneNZ unlock handsets online and SprakNZ do not

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#2533141 2-Aug-2020 15:42

As far as I understand it, they won't answer the phones if they're busy with customers, and will generally only check the voicemail once things quiet down and they're all caught up, which may not be until as late as closing. You'll get a call back eventually, but as others have mentioned bringing the handset into the store would definitely be a better play.

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