Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


gnfb

2609 posts

Uber Geek

ID Verified

#273031 31-Jul-2020 15:15
Send private message

At present if you try to ring a Spark store you get a recoded  message. Even if you leave a reply they dont seem to respond. I have a nokia plus 1 that I want to get unlocked. Normally one would go to the store pay the $30 and Voila!. So I assumed I can send the phone to a store and they can send back to me. I am just trying to organise that.

 

Sometimes on here the reps of the various comapnies help out ???





Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

I have two shops online allshop.nz    patchpinflag.nz
Email Me


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
hio77
12999 posts

Uber Geek

ID Verified
Trusted
Lizard Networks

  #2532194 31-Jul-2020 15:20
Send private message

Why not just go visit the store?





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 




Linux
11391 posts

Uber Geek

Trusted
Lifetime subscriber

  #2532221 31-Jul-2020 15:57
Send private message

@gnfb from the Spark NZ site

 

UNLOCKING DEVICES
Has your phone been set up to only work on the Spark Network and you want to use it on another network? Make sure it's unlocked first. Just bring it into a Spark Store, and we'll take a look. If it's locked, we'll provide you what you need to unlock it


gnfb

2609 posts

Uber Geek

ID Verified

  #2532792 1-Aug-2020 16:15
Send private message

Linux:

 

@gnfb from the Spark NZ site

 

UNLOCKING DEVICES
Has your phone been set up to only work on the Spark Network and you want to use it on another network? Make sure it's unlocked first. Just bring it into a Spark Store, and we'll take a look. If it's locked, we'll provide you what you need to unlock it

 

 

 

 

I tried to ring two stores with no result

 

I do not want to come into a store I wish to courier the phone to a store then have it unlocked having paid my $30 and sent back to me.

 

 





Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

I have two shops online allshop.nz    patchpinflag.nz
Email Me




xpd

xpd
Geek @ Coastguard NZ
13765 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #2532794 1-Aug-2020 16:17
Send private message

Crappy service that theyre not even bothering to return your call, but will be easier to just take with you next time out and about and pop into a store with it. Or are you that far from a store its not viable ?

 

 

 

 





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree

 

 

 


firefuze
510 posts

Ultimate Geek


  #2532796 1-Aug-2020 16:19
Send private message

How will you pay if you courier into the store? The payment needs to be taken over the counter

Linux
11391 posts

Uber Geek

Trusted
Lifetime subscriber

  #2532814 1-Aug-2020 16:56
Send private message

@gnfb The Spark stores are for walk in customers the Call Centre is for calling

 

The instructions are very clear " Just bring it into a Spark Store " the website does not say call us and then courier us the handset

 

Do NOT courier the handset  then you will want Spark to courier to the handset back, The next thread you start will be ' Spark has lost my handset '

 

 


quickymart
13924 posts

Uber Geek

ID Verified

  #2532831 1-Aug-2020 18:28
Send private message

Never heard of a store being couriered a phone to unlock and return before (and I used to work for Spark too). Fairly sure it's something you would only be able to do in person.


 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
Goosey
2829 posts

Uber Geek

Subscriber

  #2532936 1-Aug-2020 23:01
Send private message

Step 1) Courier phone to a friend

 

Step 2) Get friend to goto store

 

Step 3) Get friend to courier back to you

 

 

 

 


gzt

gzt
17104 posts

Uber Geek

Lifetime subscriber

  #2533042 2-Aug-2020 12:50
Send private message

Vodafone use an unlock code. Is Spark different?

Linux
11391 posts

Uber Geek

Trusted
Lifetime subscriber

  #2533043 2-Aug-2020 12:50
Send private message

gzt: Vodafone use an unlock code. Is Spark different?

 

Nope


BarTender
3606 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #2533048 2-Aug-2020 12:58
Send private message

Linux:

 

gzt: Vodafone use an unlock code. Is Spark different?

 

Nope

 

 

And each device has a unique unlock code, that only the retail stores can access. So they can verify you in person and either do the unlock for free depending on the age or $30.

 

https://www.spark.co.nz/myspark/mymobile/unlockingdevices/

 

Is it really that hard to follow the instructions?


Linux
11391 posts

Uber Geek

Trusted
Lifetime subscriber

  #2533069 2-Aug-2020 13:50
Send private message

BarTender: Is it really that hard to follow the instructions?

 

Clearly yes


  #2533137 2-Aug-2020 15:22
Send private message

Linux:

 

gzt: Vodafone use an unlock code. Is Spark different?

 

Nope 

 

Actually yes. With Vodafone you can do it online - https://www.vodafone.co.nz/help/mobile-phones/unlock/


Linux
11391 posts

Uber Geek

Trusted
Lifetime subscriber

  #2533139 2-Aug-2020 15:35
Send private message

@allan My response should of been ' Yes ' I am well aware VodafoneNZ unlock handsets online and SprakNZ do not


toejam316
1466 posts

Uber Geek

Trusted
Lifetime subscriber

  #2533141 2-Aug-2020 15:42
Send private message

As far as I understand it, they won't answer the phones if they're busy with customers, and will generally only check the voicemail once things quiet down and they're all caught up, which may not be until as late as closing. You'll get a call back eventually, but as others have mentioned bringing the handset into the store would definitely be a better play.





Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.