They also went out of their way to help a friend who needed help with an ADSL disconnection. It was a bad line (too far from exchange and old wiring) but they checked and altered the line's profile to get it working again. She also got called back to check.
Not to mention that I can now stream YT ANY time of day or night. Current speed to LA is 4212kbps - excellent.
So, Telecom, take a bow. I am a very happy camper.