Is anyone else as frustrated as I am with the way their Xtra email is being filtered with the Xtra Yahoo system.
Ever since the "new improved" Yahoo bubble was sent to annoy us I have had a continuing problem of genuine emails ending up in the spam box of the webmail account.
There seems to no rationale as to what gets spammed. I will receive an email one day from an address then the next day it goes into the spam box. It's very frustrating to say the least. This never happened before the Yahoo bubble came along.
Effectively I now have to go to the webmail on a regular basis to check for geniune emails that may be in the spam box. If I wanted a web based email system I would use Gmail or similar. I don't want that so I have an Xtra account.
So far Xtra have been very unhelpful. Their only response is for me to train their spam filter by putting in a list of people I want to get emails from. This isn't really practical as the list changes regularly.
Since it was Xtra that introduced this new improved system, I, as the customer expect them to set it right. I don't see why I should have to spend my time and effort fixing a problem they created.
What do other Xtra email users think?