[T-Stick] Watcher app not pulling profile off stick

Forums › Spark New Zealand (including Skinny and BigPipe) › [T-Stick] Watcher app not pulling profile off stick

Psilan

779 posts

Ultimate Geek

#31417 17-Mar-2009 11:59

Could someone please give me the Dialup profile settings for the Watcher app.
Usually it pulls all the settings off the Tstick, but this laptop is causing me issues ><

First it doesn't recognise it in the port, have to replug about 5 times. Now it comes up with "Telecom New Zealand" but no Connect to profile is available and I am supposed to add it manually.

Thanks.

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JaBZ

353 posts

Ultimate Geek

#201613 17-Mar-2009 14:01

Hi, You May need to reload the software looks like it has been corrupted.

However you can re-create the profile by using the following settings should be

dial string:= #777

username:= mobile@jamamobile

no password

My opinions and ideas expressed in posts are solely my own and do not reflect the views of my employer in any way..

Psilan

779 posts

Ultimate Geek

#201622 17-Mar-2009 14:34

Thanks. That matches what I got from someone just before.
Unfortunately it just isn't working :(

I have removed the app. Removed all traces of it in the registry. Installed via the msi.
Still no data profile loads.
If I manually create a profile, it is never remembered by the watcher app. I can see the profile is created in the Network Connections folder, but running that does nothing.

If I manually create a dialup connection with those settings then connection always fails on username/password.

About to try it in another laptop now to check if the stick is the issue. Then ring Telecom - which I am trying to avoid.

Psilan

779 posts

Ultimate Geek

#201653 17-Mar-2009 16:05

Works in another laptop. On my PC it self installs and works very quickly.
I'd love to format (kick) this laptop, but prroooooobably shouldn't :D

JaBZ

353 posts

Ultimate Geek

#201789 18-Mar-2009 00:12

Yep corrupt installs can be a pain, since it works on another PC, it is most definitely a corrupt install.
Make sure you also delete the Sierra Wireless folder from
C:\Documents and Settings\All Users\LocalSettings\Application Data\
and
C:\Documents and Settings\"YOUR PROFILE NAME"\LocalSettings\Application Data\

My opinions and ideas expressed in posts are solely my own and do not reflect the views of my employer in any way..

Psilan

779 posts

Ultimate Geek

#201835 18-Mar-2009 07:49

Yeah I had done that too along iwth every registry entry, and the USBSTOR and USB registry folders.
He used a data card previous to this T-Stick.

I just advised a rebuild.

Thanks for the help.

nitrotech

1285 posts

Uber Geek

#201847 18-Mar-2009 08:59

I've had this problem too, it was where I had a 580 card then upgraded to the T-Stick.
The issue was that the profile created by the 2 cards was the same so when we plugged in the t-stick it wouldn't create the dial up profile needed because there was already one there for the 580.
The problem can be fixed in 2 ways - you can either delete the dialup profile and run the setup again or plug in the t-stick then go into the properties of the network connection and ensure there is a tick beside the 597 card under connect using.

We also found that you couldn't create a new profile in the watcher software until made one of the above changes.

Hope that helps

Cheers,

Psilan

779 posts

Ultimate Geek

#201862 18-Mar-2009 09:38

That sounds similar to the fix I had when I had this issue last time. But that was a faulty Tstick swapping to a new Tstick.
That fix didn't work this time.

n00dy

482 posts

Ultimate Geek

Lifetime subscriber

#201886 18-Mar-2009 11:59

as per other posts, ensure you have removed all sierra wireless folders and files from the program files directory tree. I have found after installing many of these one common denomiator is antivirus/firewall programs especially norton & AVG, disable these prior to install then renable after install. can be glitcy. I follow a set routine of disable av / firewall and never have problems also dont use the same usb port as you did in the very begining.