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I re-signed to a 2 year Flexi Anytime contract (was previously on Flexi Mytime) last month and supposedly this would entitle me to a $299 voucher rather than a standard $149 one. My previous contract was up August 2010, and I re-signed through til April 2011.
Before the testdrive.co.nz site launch, there was a tool on the telecom.co.nz/newnetwork page that you could use to see how much you would be eligible for. As an existing customer with time left to run on my contract I was eligible for a $149 voucher.
Option 1 all fine and dandy. BUT... There was an option 2, and it reads as following: "Any current Telecom mobile customer who does not purchase a new handset and re-signs to a new 12, 24, or 36 month contract on a Telecom mobile monthly rental plan before June 2009 will receive a $299 voucher ("the Re-sign Voucher").".
I called Telecom this morning to make sure the voucher was loaded against my account and usable as I hadn't received a physical one. They said it was, and it was fine to go into a store without the voucher as they'd have a record of it.
They also told me my voucher was for $149 only. When I queried this, I was told the $299 vouchers were reserved for customers who had completed their contract period (i.e. 2 years for me) and THEN re-signed. I disagreed, as the terms (above) don't make any mention of the fact that it doesn't apply to customers still within their contract period. They assured me that the $149 was correct and that I was ineligible for the $299 one.
Another point to note, which I forgot to mention at the time, is that my friend got a phone call last month from Telecom and they advised her that she would receive a $149 voucher, but if she re-signed to a new 2 year contract then they'd send her a $299 one. She still had over 6 months to run on her original contract, so it appears she was in the exact same situation as me, did the exact same thing, but gets $150 more from Telecom toward a new handset than I do!
As far as I can see I should be receiving a $299 voucher. I'm an impatient kind of guy (my own fault, not Telecom's!) and with the $149 voucher only I won't be able to afford to buy an XT phone for a wee while sadly :(. I get paid monthly and money is a bit tight at present, but I would really love to smash my stupid Okta Agent against a very solid brick wall (and was hoping to do so this Friday!!).
Any thoughts on whether I'm right or not?
Cheers!
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