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72 posts

Master Geek


Topic # 4561 3-Aug-2005 16:37

Hey guys,
has anyone come across the black rubber edging of the sanyo 7400 pulling away from the phone?
It looks like the rubber has decided to expand and is lifting off.
Would this be covered under warranty as my phone not that old and is really good condition.
any help would be greatly appreciated.

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2 posts

Wannabe Geek


Reply # 17511 3-Aug-2005 19:09
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The exact same thing has happened to mine, and at the Telecom store they said they had seen a couple of others like it. Mine was fixed under warranty - no questions!

Cheers, BB

Hawkes Bay
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Reply # 17514 3-Aug-2005 20:51
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Mine is just starting to do it (about 3 mm so far). (7 or 8 months old)

My brother in law works with solvents all day, and his is completely off after 3 months.

I would just superglue it i think.... (but it will be easier just to get a new phone :-)




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72 posts

Master Geek


Reply # 17518 3-Aug-2005 22:18

Thanks for replying so quickly. Will go to my local shop tomorrow and send my phone away under warranty.....
Really guts me that i have looked after it so well and yet this happend.

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Geek
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Reply # 17603 6-Aug-2005 20:21
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Yes this has happened to me, my phone is well looked after but the rubber part has come off right around the top.
I was actually looking for a review here to post a warning to people not to buy one.
The mobile phone repair company have told me that this might not be fixed under warranty!!!
They tried saying it is not a faulty part.
UM, then WHAT IS IT THEN? A faulty bird?
They are telling me I will be charged if I send it away.


I am going to send mine in with the consumer guarantees act...but I have heard nightmares about the place, what has happened to other people?
I warn people off these phones now.

For $600 it should not come apart like that and should at the very least be fixed under warranty.

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Reply # 17620 7-Aug-2005 11:09
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It depends on why it came off? Was it mishandled, or did it randomly just fall off in your hand one day? (or somewhere in between).

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Geek
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Reply # 17632 7-Aug-2005 14:40
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Neither, and no it was not my fault, is that what you are implying?
It came off slowly, started with a small part unstuck at the top and then it came off right around the top.
It looks really ugly now.
My friends is starting to do the same and we both look after our phones, as they are so expensive.
Sanyo have screwed up here yet they won't fix it for free.

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Reply # 17634 7-Aug-2005 15:03
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Im not implying anything, hence my 'somewhere in between?' comment. I know that there are literally tens of thousands of these things in the marketplace, but the rubber coming off is not a widespread recognised problem.

It sounds like you have not sent it yet, and the repair company is never going to guarantee that something will be fixed under warranty until they see the phone (in case there is a non-warranty cause to the damage).

If i was in your position, i would send it away if you are positive that its a manuafacturing defect, then if they refuse to fix it under warranty, call Telecom directly (dont harrass the dealer, the dealer doesnt/cant make any decisions on this), and express your unhappiness with the outcome.

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Geek
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Reply # 17636 7-Aug-2005 16:32
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obviously this is a widespread problem, there are more reported cases of it than just my phone, and how many are not mentioned on here?
It is a problem but it is not recognised by sanyo/telecom and damn well needs to be.
I have been told that I will be charged $60 if it is not covered by warranty which is likely they say as they won't fix the rubber coming off for free.
Also I will be charged for the fix it job.
So how comfortable can I be about sending it off???
Not very.
You will understand when yours get worse.
And I work for Telecom and have experienced their incompetency numerous times, getting this money back when I complain is unlikely to happen,.

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Reply # 17640 7-Aug-2005 17:09
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Mine isnt going to get worse, because I am going to glue it while its still only a few mm, rather than leave it till the whole thing comes off, and then have a potential repair bill to face. (As my phone has had a hard life, dropped lots, and in puddles lots, so i know i wont get warranty).

Its a work phone though, so am due for an update very soon.

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Geek
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Reply # 17644 7-Aug-2005 17:16
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I have updated to the new sanyo because I cannot be bothered GLUING it back on myself.
The point is disecnchanted, you shouldn't have to do such things for a once $600 phone.

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Geek
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Reply # 17645 7-Aug-2005 17:19
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Also, mine has stretched so it is too big to be glued back on.
Me thinks you work for MFR ....

Hawkes Bay
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Reply # 17648 7-Aug-2005 18:45
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destroy_the_right_wing: Also, mine has stretched so it is too big to be glued back on.
Me thinks you work for MFR ....

No, most definetley do not work for MFR lol



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Master Geek


Reply # 17663 8-Aug-2005 08:59

Now i am in two minds on if i should or should not send it. It really upsets me that i paid $599 for a phone that is less than six months old and it has started break down already. The rubber looks awful as its pulling away.
I know for a fact that i never did it and it just happened slowly but surely.

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Geek
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Reply # 17701 8-Aug-2005 16:00
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That's the thing mayhem, I agree with you. A $600 phone should not be falling apart like this, especially not so quickly. What is odd is that even though disenchanteds is starting to do the same, he seems to be intent on defending sanyo and laying the blame to the user.
pfft.
Well I think you should send it in mayhem, I will too to add to the numbers they are getting so this issue is recognised.
I am going to send in copies of the consumer guarantees act with it and a letter politely saying I demand this be fixed under warranty. I will also be noting the amounf of people this has happened to and including these forums as proof if needed.
I would suggest you add a letter stating this has happened to other people and is obviously a fault with the phone part/manufacture.
Good luck with it, be staunch and get what you paid for.

[Editor update: changed due to personal references ] ....

I am getting an upgrade however I am still demanding this be fixed out of principle.

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Geek
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Reply # 17702 8-Aug-2005 16:07
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http://www.consumer.org.nz/topic.asp?category=Legal%20Rights&subcategory=&docid=918&topic=Consumer%20Guarantees%20Act&title=Introduction&contenttype=summary&bhcp=1


check out this link mate

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