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174 posts

Master Geek


Topic # 53733 12-Dec-2009 14:45
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Okay,
I know I'm going to get people hounding on me saying "You're using Rapidshare as a P2P network" etc etc, but that is not the point here.

I am trying to point across a FAULT on Telecom's so-called "big" time plan.

Okay - I know a fair use policy applies, I also know that traffic is managed between the hours of 9AM and 2AM. BUT, after speaking to Telecom's Broadband Help team (if you can CALL them that), I have been told that Telecom should NOT be slowing down traffic to the Rapidshare network between the hours of Midnight and 9AM.

My question to them was "Is it not classified as false advertising when you say that traffic management only applies during so-called 'Peak' times?"
Their response (wait for it!!!)

"Well...Yes, I guess it is".

They openly admitted to suckering in the consumer and blatantly lieing to them about traffic management. God knows how many other websites are slowed down when they should not be!

They told me that for ANYTHING to be done about Rapidshare NOT being traffic managed (when it shouldn't be anyway!) a group of people must complain - not just me. I cannot believe that I am the only one who has made this complaint.

And here's the kicker -

About four weeks ago - the idiots at Telecom's traffic management section must have all been asleep at their desks because - for two days solid - Rapidshare sped up during the day time, but..... slowed down during off peak hours! Hahahahaha

Seriously - the CEO of this sham organisation got paid 5 million-odd dollars last year - do you think that they could possibly sort this problem out for PAYING customers of both Rapidshare Premium AND Telecom Broadband?

And also, if anyone else has the same complaint regarding Rapidshare Premium - please contact Telecom - give them all the hell you can - they can't ignore it then.

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  Reply # 281771 12-Dec-2009 15:08
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you win bro.




Do whatever you want to do man.

  

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  Reply # 281772 12-Dec-2009 15:09
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Rapidshare is a file sharing site and is shaped.


I don't see how they are lieing about traffic management. There is no set list on what is and isn't shaped just that you will notice speed drop in things such as file sharing traffic and online gaming.

I think you will find that they didn't stuff up the shaping of rapidshare, just that the network was not in high demand hence allowing more bandwidth to the bigtime pool.

There is no Set time on when you will experience traffic shaping and how much shaping, all there site says is "When the network is busy (generally inside the hours of 9am and 2am) you may notice reduced speeds"

so if the network is busy between 2am and 9am you may still experience a drop in speed

Personally I'm loving bigtime - Not having to worry about hitting my datacap

Cheers
Boby55


Edit: all that a rapidshare premium account allows is faster speed to rapidshare servers, not a bypass to telecoms shaping.

 
 
 
 




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Master Geek


  Reply # 281773 12-Dec-2009 15:09
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billgates, I win?? hahaha what do you mean by that exactly? Do you think I have a case here against these scumbags?

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  Reply # 281777 12-Dec-2009 16:03
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It's not really a secret or a conspiracy, all traffic is managed on the plan, a small amount is 24/7, the majority is released at 2am, its not false advertising, it says exactly this on the broadband plan page.

hope that clears it up for you.




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  Reply # 281778 12-Dec-2009 16:07
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mortiis33: Okay,
I know I'm going to get people hounding on me saying "You're using Rapidshare as a P2P network" etc etc, but that is not the point here.

I am trying to point across a FAULT on Telecom's so-called "big" time plan.

Okay - I know a fair use policy applies, I also know that traffic is managed between the hours of 9AM and 2AM. BUT, after speaking to Telecom's Broadband Help team (if you can CALL them that), I have been told that Telecom should NOT be slowing down traffic to the Rapidshare network between the hours of Midnight and 9AM.


As others, and yourself have pointed out Rapidshare is a file sharing site, and is classified by Telecom as such as well (I assume.) Telecom very clearly states that the Big Time plan IS traffic shaped during times of heavy network load.

Here is a reference to Telecom's simple english explaination of their traffic management

We don't place an artificial cap on the download or upload speed on the majority of the internet activity our customers have on this plan. But because it has no fixed data allowance, we do manage all the traffic on it to optimise the experience for everyone on the plan. When the network is busy (generally inside the hours of 9am and 2am) you may notice reduced speeds, in particular you are likely to see reduced speeds in relation to file sharing traffic and online gaming.

From http://telecom.custhelp.com/app/answers/detail/a_id/1796/session/L3NpZC83cG5GdW1Pag==

mortiis33:

My question to them was "Is it not classified as false advertising when you say that traffic management only applies during so-called 'Peak' times?"
Their response (wait for it!!!)

They openly admitted to suckering in the consumer and blatantly lieing to them about traffic management. God knows how many other websites are slowed down when they should not be!

They told me that for ANYTHING to be done about Rapidshare NOT being traffic managed (when it shouldn't be anyway!) a group of people must complain - not just me. I cannot believe that I am the only one who has made this complaint.


Your complaining that traffic on a traffic managed plan is (wait for it) traffic managed. This is not a fault, just the same as complaining that there are Apples in your apple juice. Telecom have a variety of different plans which offer quick access to sites with no traffic management, and are charged per GB. Perhaps you would be better on one of those is speed is so critical for you.

mortiis33:
About four weeks ago - the idiots at Telecom's traffic management section must have all been asleep at their desks because - for two days solid - Rapidshare sped up during the day time, but..... slowed down during off peak hours! Hahahahaha


Actual the people which manage the traffic management system at Telecom visit these forums and I can assure you they are far from idiots, they have been working long and hard making sure that there are no problems with specific applications such as gaming etc on this plan, what they won't do is give you a thousand dollar internet connection for $59.

At the end of the day you get what you pay for, Telecom have been very clear about the traffic management on this plan (unlike Go Large which the deserved to get slammed for.)

You should avoid personal attacks here on geekzone, it doesn't help your cause.




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  Reply # 281779 12-Dec-2009 16:09
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mortiis33: billgates, I win?? hahaha what do you mean by that exactly? Do you think I have a case here against these scumbags?


I see your Bill Gates and raise you a stevejobs. w00t I'm 3l1t3 now.




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  Reply # 281816 12-Dec-2009 18:18
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So you complain of traffic shapping in a traffic shaped plan?

mortiis33: Okay, about four weeks ago - the idiots at Telecom's traffic management section must have all been asleep at their desks because - for two days solid - Rapidshare sped up during the day time, but..... slowed down during off peak hours! Hahahahaha


They are not idiots and we don't accept people calling names here. This is a warning.

mortiis33: Seriously - the CEO of this sham organisation got paid 5 million-odd dollars last year - do you think that they could possibly sort this problem out for PAYING customers of both Rapidshare Premium AND Telecom Broadband?


Again, you complain of traffic shapping in a traffic shaped plan? There is no problem there. But others already said that.

Watch this (Chewbacca defense):







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Master Geek


  Reply # 281990 13-Dec-2009 19:01
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Okay then... explain to me then WHY Telecom's Advanced technical support team (!!) actually admitted that this was the WRONG thnig for them to be doing and that it was in fact misleading??

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174 posts

Master Geek


  Reply # 282005 13-Dec-2009 20:01
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I am not denying that all traffic is (or should) be managed, but they told me that from the hours of 2Am-9Am they should NOT be managing the traffic from Rapidshare.

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  Reply # 282010 13-Dec-2009 20:12
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mortiis33: I am not denying that all traffic is (or should) be managed, but they told me that from the hours of 2Am-9Am they should NOT be managing the traffic from Rapidshare.



well. whoever told you that is wrong, rapidshare is managed 24/7.




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  Reply # 282012 13-Dec-2009 20:13
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doozy, it was supposedly the head of the Advanced Technical help team (but probably wasn't) that told me that.

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  Reply # 282015 13-Dec-2009 20:48
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doozy:
mortiis33: I am not denying that all traffic is (or should) be managed, but they told me that from the hours of 2Am-9Am they should NOT be managing the traffic from Rapidshare.



well. whoever told you that is wrong, rapidshare is managed 24/7.


I've had assistance from advanced technical support on another of occasions and they're pretty on to it guys. If this is what they said to mortis33, then they are themselves confirming that Telecom is not really keeping Big Time's theme.

Is all p2p traffic managed 24/7? Or is it just rapidshare? What is the level of shaping for p2p between 2am and 9am? I can understand that shaping is at a decent level between 9am and 2am, but wouldnt it be fairly minimised between 2am and 9am?




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  Reply # 282016 13-Dec-2009 20:55
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Damager:
doozy:
mortiis33: I am not denying that all traffic is (or should) be managed, but they told me that from the hours of 2Am-9Am they should NOT be managing the traffic from Rapidshare.



well. whoever told you that is wrong, rapidshare is managed 24/7.


I've had assistance from advanced technical support on another of occasions and they're pretty on to it guys. If this is what they said to mortis33, then they are themselves confirming that Telecom is not really keeping Big Time's theme.

Is all p2p traffic managed 24/7? Or is it just rapidshare? What is the level of shaping for p2p between 2am and 9am? I can understand that shaping is at a decent level between 9am and 2am, but wouldnt it be fairly minimised between 2am and 9am?



to clarify, p2p/rapidshare/mega upload, heavily managed during 9am-2am, p2p has no restriction outside those hours, RS and MU aren't completely released, there is still a restriction, just not as heavy.




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Master Geek


  Reply # 282023 13-Dec-2009 21:17
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doozy, the speeds from Rapidshare do not CHANGE between off and on peak - they are the same during both, meaning that Telecom obviously don't change it from being filtered (or whatever they're doing to it).


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