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105 posts

Master Geek


Topic # 56609 18-Jan-2010 20:58
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I have a shiny new Telecom XT T-Stick that I got “free” for the sum of $30. It is not too bad an offer, the first month it takes my full $30 for the 500M cap, then I get to use it at 10c/M.

One of the reasons I decided to go this way is the provision of on-line data usage reports for this pre-pay service, which is good.

My problem is, to log onto the pre-pay data usage, I need to click on “send me a password”, which goes as a txt to the data modem.  No problem, I read that with the “telecom connect” application, enter it, and I am in!  The txt message says it will expire in 1 hr – which it certainly does.  So, I wish to change the password to something more permanent, but -  no – there is no option for changing password on this page, and no way to navigate anywhere else… 

Next time I want to read my data usage, I have to go through all the same – click on “send password”, read the txt and enter that.

With my other phone, I have a username and log-in, which needed my telecom account number, the usage meter looks the same, but allows me to back out, and change password etc at will.

The result of this is that I can read the data usage when actually on-line with the modem – I can’t log in on my broadband and read the usage – unless I enable the modem, click the “send password”, read the txt, shut down the modem, log in on broadband, then read the usage – quite annoying.


Does anyone know if there is a better way?

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63 posts

Master Geek

  Reply # 290964 18-Jan-2010 21:08
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Yes I agree it is a senseless system, but that is the way they have made it for some reason.

BDFL - Memuneh
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  Reply # 290974 18-Jan-2010 21:26
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You have a page where you can enter a permanent password - I have two mobile data only SIM cards and have passwords in both, that I created. I can't remember the URL, but IIRC it's on the page where you see the meter (if not, someone else here will tell you).


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Master Geek


  Reply # 290976 18-Jan-2010 21:31
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freitasm: You have a page where you can enter a permanent password

.. do tell... the page I am going to is here:

and there is no way to change the password......

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  Reply # 290989 18-Jan-2010 22:11
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Yes you can change the password

You need to be connected with the t-stick for this to work


Log in by getting the temp password, once logged in you can change the password - there is a link down the bottom of the screen.

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  Reply # 290999 18-Jan-2010 22:32
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Yes, Nitrotech has hit the nail on the head. When connected via your T-Stick, use this URL:

and you can change the password, as well as check your usage.

When NOT connected via your T-Stick, use this URL:

which lets you check your usage, but NOT change your password.

I have both of those set up as Icons in Firefox for easy access and they work most of the time. Occasionally, I get a message that the service is unavailable, please try later, but it doesn't happen very often any more, just once in a while.

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  Reply # 291026 19-Jan-2010 00:20
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That's where you can change your password.

I have complained to a number of people about this, but no action yet (I suspect due to being christmas / new years and all!).

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Master Geek


  Reply # 291040 19-Jan-2010 07:39
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Wow - many thanks guys - that is exactly what I was looking for, and not where the info that comes with the stick, nor the Telecom help pages take you.
Very much appreciated.
Cheers all and happy new year!

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  Reply # 291068 19-Jan-2010 08:42
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If you access caller tunes or your online pxt gallery they have links to the change password URL. But the mbb meter doesn't.

Glad to hear you are sorted.

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Ultimate Geek
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  Reply # 291538 20-Jan-2010 14:59
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It's definitely on the radar and we're aware of the issue it is causing people - Will let you know if there is any further information to make it a little easier for you guys :)

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  Reply # 291703 21-Jan-2010 08:00
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Or you can PM me and I will reset your password in the LDAP directory directly ;). That is if the above link doesn't work.

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  Reply # 291749 21-Jan-2010 09:42
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I think that Telecom needs to re-design Your Telecom.
For prepaid customers to purchase an add-on you need to go through a online form. This should be done through Your Telecom. You should just be able to add your prepaid mobile to your Your Telecom account. It would be much more simple to the end user.

Morgan French-Stagg



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