Telecoms ripping me off?

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecoms ripping me off?

DoucheBagz

30 posts

Geek

#58994 24-Mar-2010 16:41

Today my mate came over and told me that my internet is slower than it should be.

My download speed is a max of 650kb/s, normally 500kb/s

I am on the 10gb plan

Also the cabinet is right across the road from my house, there is also one 200m up the road.

Here is a picture from my deck

Here is the info from my modem also

Link Information

Uptime:
0 days, 8:48:08

DSL Type:
G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]:
945 / 18.508

Data Transferred (Sent/Received) [kB/kB]:
0,00 / 0,00

Output Power (Up/Down) [dBm]:
12,0 / 16,5

Line Attenuation (Up/Down) [dB]:
1,0 / 3,0

SN Margin (Up/Down) [dB]:
11,5 / 12,5

Vendor ID (Local/Remote):
TMMB / BDCM

Loss of Framing (Local/Remote):
1 / 0

Loss of Signal (Local/Remote):
32 / 0

Loss of Power (Local/Remote):
0 / 0

Loss of Link (Remote):
0

Error Seconds (Local/Remote):
42 / 0

FEC Errors (Up/Down):
0 / 18.573

CRC Errors (Up/Down):
0 / 0

HEC Errors (Up/Down):
7.369 / 0

My mate says I should be getting around 2mb/s with this connection speed, is this right?

1 | 2

19282 posts

Uber Geek
Inactive user

#310831 24-Mar-2010 16:45

What the heck!

How is Telecom ripping you off?? You have a internet connection web pages are opening

What is the issue?

Wise

Send money globally for less with Wise - one free transfer up to NZ$900 (affiliate link).

DoucheBagz

30 posts

Geek

#310835 24-Mar-2010 16:49

I'm not getting the speed I should be, Telecom says FS/FS for my plan, this does not seem like full speed to me

freitasm

BDFL - Memuneh
79008 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#310837 24-Mar-2010 16:52

Before you go around saying "Telecom is ripping me off", there are things to check...

What's the wiring condition in your home? Is it new? When was the last time you checked it? Are you using correct filters? Are those filters in the correct position?

Is the firmware on your router updated? Are you using the right DSL Type for the connection you have?

Have you tried disconnecting all other devices (phone, modems, fax, alarms) from your line and tested downloading again? If it improved tried connecting one device at a time?

Are you sure your connection is to the nearest cabinet?

There are lots of things to test - most of the times bad speeds are related to one of the items above. And no, Telecom is not out there to rip you off.

My technology disclosure

rscole86

4957 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#310842 24-Mar-2010 16:54

Maybe they are just getting back at you? http://www.geekzone.co.nz/forums.asp?ForumId=39&TopicId=42231

rscole86

4957 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#310843 24-Mar-2010 16:54

Seriously though, have you done all the checks that Mauricio has pointed out?

johnr

19282 posts

Uber Geek
Inactive user

#310845 24-Mar-2010 16:55

DoucheBagz: I'm not getting the speed I should be, Telecom says FS/FS for my plan, this does not seem like full speed to me

What is full speed??

Customers never get full speed are you the only person using the internet and cables??

Your internet is working Telecom is not ripping you off

Ragnor

8196 posts

Uber Geek

Trusted

#310848 24-Mar-2010 16:58

How new is the cabinet, it may not be fully active yet. Check your address on:
http://www.telecomwholesale.co.nz/maps/

Also what make and model adsl modem/router do you have?

DoucheBagz

30 posts

Geek

#310855 24-Mar-2010 17:04

freitasm: Before you go around saying "Telecom is ripping me off", there are things to check...

I titled it 'Telecoms ripping me off?' with a question mark.

rscole86 :Maybe they are just getting back at you? http://www.geekzone.co.nz/forums.asp?ForumId=39&TopicId=42231

This is not my account, this is my mates account, the one who told me my nets slower than it should be, he let me use just to post this.

His modem connects at around 10,000kbps and he gets 9.6mbps on speedtest, i would call that pretty much full speed on his line.

Ragnor: How new is the cabinet, it may not be fully active yet. Check your address on:
http://www.telecomwholesale.co.nz/maps/

Also what make and model adsl modem/router do you have?

The cabinet has been there for 4 or 5 months now so I would say its active, also my modem is a Thomson TG585v7, the current modem telecom gives you .

Batman

Mad Scientist
29688 posts

Uber Geek

Trusted

Lifetime subscriber

#310857 24-Mar-2010 17:06

i think your mate is conspiring with telecom to rip you and your entire family off! have you checked your telephone speed? when you call your granny you're hearing yesterday's news!

Ragnor

8196 posts

Uber Geek

Trusted

#310859 24-Mar-2010 17:13

The other posters are giving you a bit of a hard time lol, but no Telecom are not ripping you off heh.

You have an ADSL2+ capable modem, the adsl mode is G.992.5 (which is ADSL2+), you have super low line atteunation so no problems there.

It takes several months before the cabinets are fully commissioned, so I suspect either the cabinet is not fully commissioned yet or perhaps there may be a problem with the port config for your line.

Can you tell us exactly what it says in the right hand column on the maps site for your address, about the exchange/cabinet you're connected to?

DoucheBagz

30 posts

Geek

#310860 24-Mar-2010 17:14

This address is near a roadside cabinet which has already been upgraded with faster broadband equipment (ADSL2+ technology).

Please note that factors such as chosen broadband plan, home or business wiring, and modem type can still affect the broadband performance at this address.

A pre-qualification check is required to determine what broadband services, if any, are available at this address.

Exchange Details
Exchange Area: Massey
Show cabinets within exchange
ADSL2+ Upgrade: Jan 2008
VDSL2 Upgrade: Not yet available

Cabinet Details

Cabinet Name: MSY/AQ
Upgrade Scheduled: Jun 2009

Ragnor

8196 posts

Uber Geek

Trusted

#310864 24-Mar-2010 17:21

Actually I'm blind and just saw, you are sync'd to the cabinet at 18Mbit

Bandwidth (Up/Down) [kbps/kbps]:
945 / 18.508

That's fine for your distance from the cabinet..

You must remember residential ADSL is a shared network best effort service, there is no guarantee of performance or speed.

The best analogy is a motorway, you can go upto 100km - but not if it's rush hour and/or congested.

You're not the only user on the "road"!

Your and all your neighbours connect to the cabinet at xMbit and the cabinet has shared backhaul to the exchange (probably ~1Gbit/s that's shared between all users connected to the cabinet), after that shared backhaul from the exchange to the ISP... the ISP has bandwidth to national and international destinations (also shared between users) and so on.

I would expect your speed test to a local server to be a little higher than 5Mbit, try the Auckland or Christchurch server.