Big Time - HTTP Downloads throttled 24/7 !!

Forums › Spark New Zealand (including Skinny and BigPipe) › Big Time - HTTP Downloads throttled 24/7 !!

mortiis33

174 posts

Master Geek

#59970 15-Apr-2010 18:33

Hi everyone. I've been a Telecom user for many years, and have had my problems with them in the past (Big Time, when it first started was absolutely horrendous!!), but up until this morning it had been okay for the past few months.
This morning I noticed (for the first time ever) a significant decrease in http speed. Downloading from a website (NO, not p2p) was 40-50KBs and not going over. Every other day I have been getting 500-900 KBs speeds, but Telecom 'swear' they've not throttled anything etc etc etc...

Whats going on??
X

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#318998 15-Apr-2010 19:02

Have you called Telecom to ask?

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Damager

2125 posts

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#319001 15-Apr-2010 19:04

School Holidays also... Expect a bit more net congestion 24/7 around this time.

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mortiis33

174 posts

Master Geek

#319006 15-Apr-2010 19:13

Thanks guys. Yes I have called Telecom, they told me that they had some problems last night but still did not think that there was any reason why it should be congested to this rate. It's never happened before during Christmas even...

sbiddle

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#319010 15-Apr-2010 19:23

Big Time is a 24/7 managed product.

mortiis33

174 posts

Master Geek

#319014 15-Apr-2010 19:24

sbiddle,
I have never had this problem EVER before, And http is not generally managed to that degree.

Detruire

1614 posts

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#319015 15-Apr-2010 19:25

sbiddle: Big Time is a 24/7 managed product.

That's no excuse for effectively limiting it to speeds lower than 256k, which they've only recently started to do.

rm *

mortiis33

174 posts

Master Geek

#319016 15-Apr-2010 19:26

Detruire:
sbiddle: Big Time is a 24/7 managed product.

That's no excuse for effectively limiting it to speeds lower than 256k, which they've only recently started to do.

Um.... Please do explain!!!!

sbiddle

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#319017 15-Apr-2010 19:29

I'm not justifying those speeds in any way - merely pointing out that Big Time is a product that is traffic managed and traffic management can occur 24/7.

Detruire

1614 posts

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#319018 15-Apr-2010 19:29

All I know is what I've read on GP and in the big time thread on these forums.

rm *

mortiis33

174 posts

Master Geek

#319023 15-Apr-2010 19:47

Detruire: All I know is what I've read on GP and in the big time thread on these forums.

OMFG, Well, I would urge EVERYONE on Bigtime to complain asap about this, it seems telecom have once again gone over their word and changed a plan without letting their customers know. I signed up for a plan which was managed, YES, but then they downgrade the speed by 900% without a damn warning????

1080p

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#319036 15-Apr-2010 20:18

I have actually noticed an improvement in p2p performance over the last two weeks or so to be honest.

HTTP file download speeds have not changed for me at all. From the right servers I can max out my 18 Mbit connection during peak and off peak hours.

What I notice more so is international websites timing out which can be irritating when you need to check something in a hurry.

mortiis33

174 posts

Master Geek

#319038 15-Apr-2010 20:23

1080p: I have actually noticed an improvement in p2p performance over the last two weeks or so to be honest.

HTTP file download speeds have not changed for me at all. From the right servers I can max out my 18 Mbit connection during peak and off peak hours.

What I notice more so is international websites timing out which can be irritating when you need to check something in a hurry.

Yeah mate, Youtube is FAST AS LIGHTNING now, but http downloads are 50-60KBs even with a download manager. I do NOT get it, and Telecom has confirmed to me that they've not lowered my speeds. they made me do two seperate Traceroutes and send the screenshots to the techs.

Kyanar

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#319064 15-Apr-2010 21:31

mortiis33:
Detruire: All I know is what I've read on GP and in the big time thread on these forums.

OMFG, Well, I would urge EVERYONE on Bigtime to complain asap about this, it seems telecom have once again gone over their word and changed a plan without letting their customers know. I signed up for a plan which was managed, YES, but then they downgrade the speed by 900% without a damn warning????

What in blazes? If it's managed 24/7 (which is pretty much what it said on the box, so to speak) then it stands to reason that in times of peak congestion (like, oh, I don't know... school holidays?) there would be major degradation. And just how are they supposed to warn you? "Thanks for using Big Time. Our mystic consultants at 0900 PSYCHIC have informed us that there will be congestion on the network for the next two weeks. We're terribly sorry, and as compensation will be offering $1/min off calls to 0900 PSYCHIC."

irangejuice

18 posts

Geek

#319081 15-Apr-2010 22:00

Standing to reason. Shall we approach this with logic instead of petty sarcasms then?

It's a fact that there is a severe 'management' of bandwidth at the moment which is not caused by congestion. A congestion problem would cripple all internet activity as there is simply no available bandwidth left.

However, as speed testing on numerous occasions have proven it's simply 'throttling, shaping, management' that's causing the problem right now.

I understand that the ISP does not have to put up a notice for this 'management'.

However, I would like to get an explanation as to why the plan that was advertised to be "brilliant for people who use the internet for long periods" or the plan that "email speeds should remain the same regardless of peek period" is performing as follows?

a. 14 Hours of the day the actual bandwidth is only 1Mbps max with which you can only attain such when using a download manager for multiple threads.
b. Gmail simply refuses to load sometimes and will offer the older page as substitute.
c. etc etc insert international address here.

There are a few sites that do not have issues. 90% of which are NZ and the rest are cached.

mortiis33

174 posts

Master Geek

#319083 15-Apr-2010 22:10

Good point mate!! Yeah, I don't know if anyone else has noticed this http throttling, but the advanced technical help team 'promised' me tonight that they're not shaping http at any time on ANY of the plans, including Big Time.

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