Advance payment on Telecom Big Time plan

Forums › Spark New Zealand (including Skinny and BigPipe) › Advance payment on Telecom Big Time plan

trythis

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Wannabe Geek

#62112 30-May-2010 10:01

hi everybody,

i notice that big time is going to be remove, and i required to change to another plan.
But i want to ask about the advance payment when i pay the first bill.
As i recall, the advance payment is one month.

So, am i going to receive the advance payment back???

sbiddle

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#336210 30-May-2010 10:04

All telco's and ISP's typically charge for the next months service in advance. There is no money to "get back".

johnr

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#336234 30-May-2010 11:01

why would you expect to get that back? you are payiny up to the following billcycle date.

keewee01

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#336260 30-May-2010 13:06

But if they charged him for the upcoming month and the kill date for Big Time was just a few days after that then he could expect to get that back - or at least the unused portion of it. At the same time he'll be charged for the first month of the new plan.

I've been in that situation before - when on the one bill I've been credited back the unused portion of what was pre-paid and then charged the charges for the new plan.

I think what he is seeking is an assurance that Telecom aren't going to take his money and run - that he is not going to be left out of pocket.

crazed

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#336273 30-May-2010 13:45

All comms companies charge in advance, if something changes, such as a change in plan etc, the amount you have to pay or have paid will be carried over to the next plan, as a credit on the account, ofcourse depending on whether the new plan is cheaper or more expensive.

If you move providers, then that is a different story, it may be initially placed on the account as a credit but you would need to contact the company directly to see if there is a refund due.

CraZeD,
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quickymart

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#336285 30-May-2010 14:51

I'm pretty sure any charges in advance that you paid would be pro-rated.

trythis

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Wannabe Geek

#336615 31-May-2010 14:22

ok, i see
i think i know what would happen

thanks for the help