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mj



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Topic # 62409 6-Jun-2010 11:16
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Hi there - my first post so hope I don't embarras myself!

I've just purchased an HP 8540p laptop - windows 7 proffessional 32bit (locally through micro ingram)

I had been using a telecom t stick on prior machine, but noticed the new machine has a sim card slot under battery, so thought I would take the sim card out of the t stick and try it in the battery slot.

Initially it wouldn't find any network, but after talking to someone in a call centre at HP - I downloaded some? networking firmware from the HP site - it now can see telecom and Vodafone networks, but when trying to connect to telecom, gives and error stating "incorrect APN or access string or contact provider to enable data service on this device"

I've talked to telecom a few times and tried APN's - internet.telecom.co.nz and direct.telecom.co.nz - IP & DNS are set to auto.

Possibly still a frequency issue? although it show good signal strenth on the HP connection manager

Could someone please offer any advice of what to try next?

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  Reply # 338744 6-Jun-2010 11:24
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I'm not quite sure, but I have a feeling it might be locked, or not support the 3G 850 band Telecom uses.
Although according to the website here, it says it supports AT&T which use the same bands as Telecom XT.

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  Reply # 338745 6-Jun-2010 11:25
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IIRC with some of these HP laptops you need to set up a manual Dial Up Networking (DUN) connection to get them to work rather than use the provided software.

Try using the dialing string *99#, username and password should be blank.

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  Reply # 338754 6-Jun-2010 12:13
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There is another discussion from just a couple of weeks ago in this forum. Look for it.

Also I have moved this to the correct forum. Please post in the correct forum.




mj



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  Reply # 338763 6-Jun-2010 12:49
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Thanks for that, will check out

mj



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  Reply # 338765 6-Jun-2010 12:52
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Thanks for that, if it is locked that would be in the bios settings?

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  Reply # 338811 6-Jun-2010 16:22
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As above, all the info is in this thread

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=61709

The upshot is that the HP software doesn't correctly support XT, however with the above tweaks you'll be away laughing

Give it a go and if you have issues post back

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