anyone elses internet slow?

Forums › Spark New Zealand (including Skinny and BigPipe) › anyone elses internet slow?

superman

45 posts

Geek

#65007 27-Jul-2010 18:02

hi, slow speeds, high ping, thames area. anyone else?

1 | 2

19282 posts

Uber Geek
Inactive user

#357269 27-Jul-2010 18:10

what do you consider slow speeds? What are your line stats? Have you done any isolation tests?

Decal

222 posts

Master Geek

ID Verified

#357470 27-Jul-2010 22:58

Yea i have over the last coupe of days thought it might just have been a something small but now websites aren't displaying properly and taking ages.
in Wanaka

Edit: Speeds are usually 4-4.5Mbits download / 0.6-0.7Mbits upload
ATM: 0.8Mbits Download / 0.3Mbits Upload

johnr

19282 posts

Uber Geek
Inactive user

#357486 27-Jul-2010 23:19

Decal: Yea i have over? the last coupe of days thought it might just have been a something small but now websites aren't displaying properly and taking ages.
in Wanaka

Edit: Speeds are usually 4-4.5Mbits download / 0.6-0.7Mbits upload
ATM: 0.8Mbits Download / 0.3Mbits Upload

Modem stats?

muppet

2571 posts

Uber Geek

Trusted

#357487 27-Jul-2010 23:22

You're not using a funky DNS provider are you (OpenDNS/Google etc)

Audiophiles are such twits! They buy such pointless stuff: Gold plated cables, $2000 power cords. Idiots.

OOOHHHH HYPERFIBRE!

CBSYS

133 posts

Master Geek

#357491 27-Jul-2010 23:35

Yes, my one is a bit slow today. Albany area

superman

45 posts

Geek

#357559 28-Jul-2010 08:55

is all good now, was just some weird high ping low speed (1mbps or less.) cheers.

superman

45 posts

Geek

#357562 28-Jul-2010 08:59

johnr: what do you consider slow speeds? What are your line stats? Have you done any isolation tests?

oh sorry man, i dunno. i tried different computers and resetting my router. i guess i isolated the problem to the telecom network. all good now anyway. slow speeds would be 1mbps but that's fine for browsing(excepting youtube) and online gaming just coupled with the high latency makes both a headache.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

Decal

222 posts

Master Geek

ID Verified

#357829 28-Jul-2010 17:00

my modem is a THOMSON TG585v7. got it about 2months ago been ahving trouble lately with it not being able to forward ports :S
Link Information

Uptime:
0 days, 19:09:11

DSL Type:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
832 / 4.800
Data Transferred (Sent/Received) [kB/kB]:
0,00 / 0,00
Output Power (Up/Down) [dBm]:
11,5 / 19,5

Line Attenuation (Up/Down) [dB]:
30,0 / 49,0

SN Margin (Up/Down) [dB]:
12,0 / 12,5

Vendor ID (Local/Remote):
TMMB / ALCB
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
3 / 27.391

CRC Errors (Up/Down):
3 / 1
HEC Errors (Up/Down):
2 / 0

but speedtest says this [URL=https://www.speedtest.net][IMG]https://www.speedtest.net/result/894408760.png[/IMG][/URL]

konjink

4 posts

Wannabe Geek

#357892 28-Jul-2010 18:48

oh sorry man, i dunno. i tried different computers and resetting my router. i guess i isolated the problem to the telecom network. all good now anyway. slow speeds would be 1mbps but that's fine for browsing(excepting youtube) and online gaming just coupled with the high latency makes both a headache.

I think I'm experiencing the same problem at the moment. Speed at or less than 1 Mbps and high fluctuating latency. Like you said, fine for browsing and email but problematic for gaming and youtube. I guess I should wait it out as well, unless anyone else has a better idea?

alinz

71 posts

Master Geek

#357903 28-Jul-2010 19:08

They started forcing my connection to be routed through a local proxy/cache server, hence the crap speeds.

Check here if you're in the same boat:
http://ipchicken.com/

I'm on Big Time and it shows a 210.55.215.*** IP with cache-4-2.telecom.co.nz as the name address, rather than the usual 125.*

konjink

4 posts

Wannabe Geek

#357909 28-Jul-2010 19:22

How do I know whether my connection is being routed? I'm not getting cache-4-2.telecom.co.nz if that helps.

alinz

71 posts

Master Geek

#357917 28-Jul-2010 19:44

You would most likely have an IP address starting with 210. Might have a different problem to mine :(

konjink

4 posts

Wannabe Geek

#357944 28-Jul-2010 20:47

Yea, I think I have a different issue. Hopefully it gets fixed by next week.

ptinson

677 posts

Ultimate Geek

Trusted

#357985 28-Jul-2010 21:56

alinz: They started forcing my connection to be routed through a local proxy/cache server, hence the crap speeds.

Check here if you're in the same boat:
http://ipchicken.com/

I'm on Big Time and it shows a 210.55.215.*** IP with cache-4-2.telecom.co.nz as the name address, rather than the usual 125.*

This is not the behavior we want from the cache farm, you should not have your IP hidden behind a cache.
Can you please PM me the IP you had and details of any sites that you are finding slow or broken?
Please be as specific as you can with the sites so I can investigate this properly.

Have you raised a case at all with the Broadband Helpdesk?

Regards

Paul

meat popsicle

cafeg

697 posts

Ultimate Geek

Trusted

#357997 28-Jul-2010 22:32

I just went to http://ipchicken.com/
And it said I was also on the cache farm the first time I went there.
But when I did a CTRL refresh it came up with my right IP that I am connected on.

I Have also noticed slowness tonight and I'm not on Big time, I'm on explorer..

1 | 2