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70 posts

Master Geek


# 77266 13-Feb-2011 17:30
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Hi guys I made a thread in the broadband forum about me wanting to switch to telecom and ive seen and heard good things about telecom. The speed + large data caps is great for me. How would I go about switching to Telecom without paying slingshots ETF I will still pay the final bill which If I switched this month would be for March 3rd. Im prepared to talk to the accounting people at slingshot about how the speed has been poor and has not been living up to its promises. I havent been able to browse youtube in the evenings p2p is slow on AYCE im currently gonna be changing back to a capped plan on march 3rd so I may way till then to see if speeds improve but if not I will most likely give telecom a call. Has anyone moved to Telecom from slingshot recently if so how did it go?

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1163 posts

Uber Geek


  # 438900 13-Feb-2011 17:38

worm9100: Hi guys I made a thread in the broadband forum about me wanting to switch to telecom and ive seen and heard good things about telecom. The speed + large data caps is great for me. How would I go about switching to Telecom without paying slingshots ETF I will still pay the final bill which If I switched this month would be for March 3rd. Im prepared to talk to the accounting people at slingshot about how the speed has been poor and has not been living up to its promises. I havent been able to browse youtube in the evenings p2p is slow on AYCE im currently gonna be changing back to a capped plan on march 3rd so I may way till then to see if speeds improve but if not I will most likely give telecom a call. Has anyone moved to Telecom from slingshot recently if so how did it go?



A contract is a contract, so unless you can show they didn't meet their end of it, you will need to pay any early cancellation fee.



70 posts

Master Geek


  # 438902 13-Feb-2011 17:41
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As far as service goes since I moved to AYCE speed has gotten worse and I aint paying any ETF to slingshot. All their getting is my final bill thats it. Ill wait to see how the capped plan is in march but I doubt performance will change.

 
 
 
 


370 posts

Ultimate Geek


  # 438910 13-Feb-2011 17:54
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one of my older  customers moved from Slingshot to Telecom just last week and in her own words " Her BB is now absoutely awesome" . That is using the same phone line, modem etc. All that changed was the provider and she wasn't on AYCE either, just one of their standard plans.



70 posts

Master Geek


  # 438912 13-Feb-2011 17:56
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mxpress: one of my older  customers moved from Slingshot to Telecom just last week and in her own words " Her BB is now absoutely awesome" . That is using the same phone line, modem etc. All that changed was the provider and she wasn't on AYCE either, just one of their standard plans.


really? must of been quite a performance increase for her to say that.

370 posts

Ultimate Geek


  # 438919 13-Feb-2011 18:37
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Her exact words, not mine. She's in her 60's too so I don't know what she does on line that she wasn't happy with.

4736 posts

Uber Geek


  # 438941 13-Feb-2011 19:17
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worm9100: I aint paying any ETF to slingshot. All their getting is my final bill thats it.

Good luck with that.

474 posts

Ultimate Geek


  # 438991 13-Feb-2011 21:21
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In regards to termination fees, if you have phone as well as broadband for slingshot it's possible you will receive at least a partial fee. This is because the phone service (I am assuming here) didn't have issues that would subject it to being unusable as is often the case with the broadband service. They might give you a full waiver, they might say you need to pay some kind of fee, or they might fight you tooth and nail for the whole thing. Best of luck to you.  

 
 
 
 


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  # 439056 14-Feb-2011 00:35
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snnet: In regards to termination fees, if you have phone as well as broadband for slingshot it's possible you will receive at least a partial fee. This is because the phone service (I am assuming here) didn't have issues that would subject it to being unusable as is often the case with the broadband service. They might give you a full waiver, they might say you need to pay some kind of fee, or they might fight you tooth and nail for the whole thing. Best of luck to you. ?


Because the AYCE is a package and you have to get Phoneline with the BB, that of they do wave the ETF on the Broadband that they will have to wave it on the homeline too.
Main point to about Slingshot's plans is the misleading service, it states that you will get service as fast as your line will go and that they where quoted as saying the AYCE will not be shaped.
That was misleading as they prioritise like mad and they say the do it in there fineprint contracts.
But If the impression given by an advert is misleading, it will breach the Fair Trading Act no matter what info is provided in fine print.

Good luck with that, oh and I would change to Snap if you really wanted faster speeds.

TVnews - flat rate and transparent

Slingshot help - How fast are your broadband plans?

Slingshot forums: Slingshot All You Can Eat: Product Insights and Thinking

"6. If you are a power user within this plan, we will not single you out and slow you down. There is no abuse pool and no targeted throttling of high volume users. We believe this is against the nature of ?All You Can Eat?."

474 posts

Ultimate Geek


  # 439341 14-Feb-2011 17:01
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hellonearthisman:
snnet: In regards to termination fees, if you have phone as well as broadband for slingshot it's possible you will receive at least a partial fee. This is because the phone service (I am assuming here) didn't have issues that would subject it to being unusable as is often the case with the broadband service. They might give you a full waiver, they might say you need to pay some kind of fee, or they might fight you tooth and nail for the whole thing. Best of luck to you. ?


Because the AYCE is a package and you have to get Phoneline with the BB, that of they do wave the ETF on the Broadband that they will have to wave it on the homeline too.
Main point to about Slingshot's plans is the misleading service, it states that you will get service as fast as your line will go and that they where quoted as saying the AYCE will not be shaped.
That was misleading as they prioritise like mad and they say the do it in there fineprint contracts.
But If the impression given by an advert is misleading, it will breach the Fair Trading Act no matter what info is provided in fine print.

Good luck with that, oh and I would change to Snap if you really wanted faster speeds.

TVnews - flat rate and transparent

Slingshot help - How fast are your broadband plans?

Slingshot forums: Slingshot All You Can Eat: Product Insights and Thinking

"6. If you are a power user within this plan, we will not single you out and slow you down. There is no abuse pool and no targeted throttling of high volume users. We believe this is against the nature of ?All You Can Eat?."


Sorry, just because it's packaged doesnt mean they have to waive anything on an ETF for a working product :)

Same as if you moved to an area they couldnt supply broadband to- still liable for the fee 



70 posts

Master Geek


  # 439351 14-Feb-2011 17:22
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well never the less right now telecom or snap will be my new home slingshot isnt getting any ETF from me they can call or threaten me all they want I aint scared of them and dont give a hoots about the contract I agreed to. As far as im concerned they didnt live up to there end of the deal and its gameover.

474 posts

Ultimate Geek


  # 439368 14-Feb-2011 17:54
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Oh don't get me wrong, I am on your side, just saying they might try it is all- then again they might not!  

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  # 439374 14-Feb-2011 18:07
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You can probably get them to cancel the ETF if you complain enough to their helpdesk/accounts.

I wouldn't just leave it and hope for the best or you will find baycorp or similar on your tail ruining your credit record.



70 posts

Master Geek


  # 439375 14-Feb-2011 18:13
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anybody on snap at the moment? Im really interesting in their 100gb plan and the fact they have no connection fee. hows torrent speeds and megaupload etc if anyones on it and also the $10 discount if you get phone :D

BDFL - Memuneh
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  # 439407 14-Feb-2011 19:21
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Ragnor: You can probably get them to cancel the ETF if you complain enough to their helpdesk/accounts.

I wouldn't just leave it and hope for the best or you will find baycorp or similar on your tail ruining your credit record.


QFT.

 




65 posts

Master Geek


  # 439571 15-Feb-2011 01:36
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If you aint worried too much about your credit rating that's fine, at the end of the day your outstanding account would probably turn over to veda advantage and would just be bad debt to slingshot. I love how people goes I will not pay a cent! At the end of the day you're taking the most of the burden unless you take action which could end up lot of stress and time. It pays to do research before you enter into a contract.

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