Telecom forcing static IP??

Forums › Spark New Zealand › Telecom forcing static IP??

m1k30rz

34 posts

Geek

# 78926 10-Mar-2011 09:52

So I signed up for Telecom a few months ago, and my IP has never changed. even after restarting my router etc.
I am on the PRO plan, so I called and asked if I can have dynamic IP, and they said everybody new who signs up is stuck on a static IP and it cant be changed.

Why are they doing this?? anyone else have the same problem?

The issue I have with this, is I run a small web server with teamspeak, minecraft and FTP backend to maintain the web server, well according to my logs my IP has been hammered a few times by hackers trying to login as administrator, usually i'd just restart my modem if there was anything like this, to get a change of IP, but now I cant.

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1819 posts

Uber Geek

Trusted

# 447182 10-Mar-2011 10:02

Is it a true static? Or is it like Slingshot's and requires a 12 hours disconnection to get assigned a new IP address.

m1k30rz

34 posts

Geek

# 447184 10-Mar-2011 10:05

well I tried leaving the modem off a whole night and still its the same :(

wreck90

780 posts

Ultimate Geek
Inactive user

# 447191 10-Mar-2011 10:19

surely telecom give you a way to change it ? Maybe, an online function to renew the ip?

Daylo

117 posts

Master Geek

# 447199 10-Mar-2011 10:40

You can't hide from scripted attacks (e.g. bots) no matter what IP address you have. They scan subnets for open ports and then run scripted attacks against those that publish any services (like web servers). If you have open services you have to expect this. Just tighten up security. Even block IP's that are constant attackers ... whole CIDR's if need be.

PS: Running native FTP as a service over the internet is just asking for trouble.

jjnz1

1144 posts

Uber Geek

Subscriber

# 447201 10-Mar-2011 10:43

I wonder if this has anything to do with no more IP4 addresses left in the world?

kiwigeek1

622 posts

Ultimate Geek

# 447202 10-Mar-2011 10:43

my ip changes when i reset router.. dont have to wait more then a few seconds. im on the plan below yours.. advance 20gb...

I check the telecom plan and pricing info and it does say this... so it seems its NON-static unless you ask otherwise when joining it. perhaps those indians on the helpdesk have it wrong LOL.. if they foreign help cant help always ask to be put through to the new Zealand team.. Ive had that a few times then you get better phone help without going around in circles.. overseas help cant even test a line.. they have to call nz team in auckland to help LOL

==== PRO plan on telecom.com website.. so if it says this you can demand a static one as it hasnt been update if they have changed it to static by default

Static IP

A static IP address on this plan can be requested for free

Static IP addresses are IP addresses that do not change. A customer who has a static IP address attached to their Telecom username will get the same Internet IP address every time their router connects to the Internet

Static IP addresses are most commonly requested by customers who want to run an Internet server, or who need to connect to another computer from the same IP address for authentication reasons

cbrpilot

726 posts

Ultimate Geek

Trusted

Spark NZ

# 447206 10-Mar-2011 10:52

@m1k30rz: unless you have specifically requested a 'Static IP', you will have an IP address which is very very very stable. In english, it will behave like a static IP, but it could change at Telecom's discetion at any time. A Static IP will never change.

Not everyone on Telecom Broadband has an address with this behaviour yet, but it will become an increasing trend ... at least in the short term.

I believe Doozy is going to get in contact with you about getting your IP address changed.

@jjnz1: this has nothing to do with IPv4 exhaustion.

My views are my own, and may not necessarily represent those of my employer.

kyhwana2

2460 posts

Uber Geek

# 447220 10-Mar-2011 11:34

If you're getting lots of random login attempts, firewall off the offending IPs or use something like fail2ban

GH33

65 posts

Master Geek

# 447222 10-Mar-2011 11:39

I don't recall telecom outsourcing their contact centre in India.

NonprayingMantis

6434 posts

Uber Geek

# 447225 10-Mar-2011 11:51

GH33: I don't recall telecom outsourcing their contact centre in India.

They don’t.

It’s a pretty common misconception (and dare I say, a little bit racist perhaps?) for people to just blindly assume that somebody with a ‘foreign’ accent can’t possibly be a NZer.

In fact, if you are getting a guy with an Indian sounding accent then he is based in NZ with almost 100% certainty.

(The way you can tell if you are probably speaking to a non-NZ based person on the telecom helpdesk is if they have an American accent)

freitasm

BDFL - Memuneh
65320 posts

Uber Geek

Administrator

Trusted

Geekzone

Lifetime subscriber

# 447230 10-Mar-2011 12:04

NonprayingMantis:
GH33: I don't recall telecom outsourcing their contact centre in India.

They don’t.

It’s a pretty common misconception (and dare I say, a little bit racist perhaps?) for people to just blindly assume that somebody with a ‘foreign’ accent can’t possibly be a NZer.

In fact, if you are getting a guy with an Indian sounding accent then he is based in NZ with almost 100% certainty.

(The way you can tell if you are probably speaking to a non-NZ based person on the telecom helpdesk is if they have an American accent)

I've visited one of the Telecom call centres in Heresford St, Auckland last year, and accompanied an operator while answering some calls.

Telecom also employs people from different ethnic groups, locally, so that they can better understand those customers who need assistance when English is not their primary language.

Beccara

1156 posts

Uber Geek

# 447239 10-Mar-2011 12:38

Didn't they shift something to Manilla?

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

m1k30rz

34 posts

Geek

# 447345 10-Mar-2011 16:19

@Daylo true, and what do you mean about native FTP as service? the FTP server only has access to HTDOCS which has virtually nothing (its more a "hello this is a minecraft server")

@cbrpilot oh okay, so this is just the "new" way of doing things for everyone? or is it while somethings been worked on?

thanks for help and advice people :)

cbrpilot

726 posts

Ultimate Geek

Trusted

Spark NZ

# 447396 10-Mar-2011 20:13

@cbrpilot oh okay, so this is just the "new" way of doing things for everyone? or is it while somethings been worked on?

It'll be around for a while, but maybe not forever. How's that for a non-committal answer? :)

My views are my own, and may not necessarily represent those of my employer.

BarTender

2952 posts

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Trusted

Lifetime subscriber

# 447467 11-Mar-2011 08:08

Beccara: Didn't they shift something to Manilla?

I think 018 / Yellow Pages is in Manilla, but that's not owned by Telecom anymore.

Some of the back-end services are (or were) offshore, but nothing customer facing from what I understand.

and

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