joff_nz: Many phones have 2 versions: 850mhz/2100mhz (typically american) and 900mhz/2100mhz (Typically european).Yes i think that's the problem. The seller ezigadgets.co.nz is giving me the run around i have had it two months and nothing but problems. I asked if it was compatible with XT before i bought it and he said yes. I took a look under FAQs on his website and it says ( unfortunately all our products are only compatible with vodafone network ) he keeps telling me to try different sim cards 2d vodafone the phone will probably operate as it should on vodafone. Also cant update to androld 2.1 as there is no update for euro version phones. Am i within my rights to ask for a refund?
Telecom's XT Network runs primarily on 850mhz, so if you have a European version of the phone, then it will not pick up this network.
Telcom also run a 2100mhz network in main centres where additional capacity is required. This is why the phone will work ok some of the time.
This network is not comprehensive, and will give the end user a very, very poor experience if trying to use a european device.