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47 posts

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Topic # 79258 15-Mar-2011 09:42
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Hello!

I have a client who recently moved their domain/email away from Xtra to another provider. However it seems when somebody who is still on Xtra sends them an email Xtra is using the incorrect MX (old) records for the domain.

Anyone know anyway around this. Xtra tech support couldn't help.

Cheers

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  Reply # 448459 15-Mar-2011 09:46
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What is the TTL for the records and when did you transfer the domain?







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Geek


  Reply # 448461 15-Mar-2011 09:49
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Hi,

Domain was transferred late last week, TTL on the zone file is set to 14400.

Cheers

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  Reply # 448463 15-Mar-2011 09:58
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They most likely have the old version of your zone file hanging around on their server.  If you have access to a linux box try running "dig @alien.xtra.co.nz MX yourdomain.co.nz".  

Unfortunately Xtra are notoriously bad at fixing this in my experience.  Just keep trying to get through to someone who understands what the issue is.   They simply need to remove the zone file on their DNS servers. Laughing



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  Reply # 448469 15-Mar-2011 10:10
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Yep dannyres - that seems to be the problem.

; > DiG 9.6-ESV-R1 > @alien.xtra.co.nz MX volleyballnz.org.nz
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 43331
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;volleyballnz.org.nz. IN MX

;; ANSWER SECTION:
volleyballnz.org.nz. 86400 IN MX 10 mta.xtra.co.nz.
volleyballnz.org.nz. 86400 IN MX 20 mta.xtra.co.nz.

;; Query time: 169 msec
;; SERVER: 202.27.184.3#53(202.27.184.3)
;; WHEN: Tue Mar 15 09:43:41 2011
;; MSG SIZE rcvd: 81


If anyone has a good contact at Xtra who could help fix this, that'd be great!

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  Reply # 448670 15-Mar-2011 19:42
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the nznog mailing list i think have telecom people in them,




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  Reply # 448671 15-Mar-2011 19:55
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You may also find the problem is a well known and accepted problem with Telecom's e-mail servers which (if you hosted your e-mail through them as POP or as a SMTP backup) will still think they are authoritative for the SMTP.

This is a manual change on the e-mail server, which often gets missed during the DNS change. Phone complex business faults and they will resolve it for you.




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  Reply # 448757 16-Mar-2011 08:33
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exportgoldman: You may also find the problem is a well known and accepted problem with Telecom's e-mail servers which (if you hosted your e-mail through them as POP or as a SMTP backup) will still think they are authoritative for the SMTP.

This is a manual change on the e-mail server, which often gets missed during the DNS change. Phone complex business faults and they will resolve it for you.


0800 287 463 option 3, option 2 will get you to the right people.
  




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  Reply # 448764 16-Mar-2011 08:44
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raytaylor: the nznog mailing list i think have telecom people in them,


Please do not use NZNOG for support requests, it is not the intention of that list.

 






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  Reply # 448774 16-Mar-2011 08:55
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Thanks for the info all. 0800 287 463 option 3, option 2 got the problem fixed.
 


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