Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


4 posts

Wannabe Geek


Topic # 83231 12-May-2011 21:48
Send private message

Guys

Can someone help with this issue please?

I have a mobile broadband account using a Telecom T stick MF626.  Up until a week ago it worked fine when we were away from home but then just stopped allowing internet access.  It still connects fine and everything looks to be fine but in the wireless access controller on my laptop it notes that there is no internet access.

If I connect at home through my wireless router then everything is fine and we can access all websites without any problems but if I then insert the T stick and start the connection  then all of the internet access fails from that point on.

I have checked the mobile account and confirmed that it is current until May 2012 and there is still 300 plus MB of data still to be used.  

Any ideas?

Bruce 

Create new topic
2436 posts

Uber Geek
+1 received by user: 832

Trusted
Lifetime subscriber

  Reply # 468521 12-May-2011 22:31
Send private message

Have you tried doing a traceroute out to www.google.co.nz or similar sites?

I've sometimes noticed that it can take 20 seconds or so after connecting before data starts being passed.

Also make sure your laptop is getting assigned an IP :)

Last but not least, with the Dialer try sending a SMS to another phone and see if it gets through.  If there are credit issues then you get a SMS back saying there is no credit.

You can also try the helpdesk on 0800 800 163 and see if they can check your credit status.





29 posts

Geek


  Reply # 468566 13-May-2011 07:17
Send private message

have you still got a positive balance? you may have run out of credit before the 300mb mark so you haven't hit the threshold to get the free 200mb. 

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.