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309 posts

Ultimate Geek
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Topic # 8575 12-Jul-2006 12:01
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Ok,

So monday morning my phone was working, monday afternoon it wasnt... Unplugged all devices in the house, rang my number and it's coming up engaged as if it's shorted somewhere. I logged a fault with telecom and they've advised me the turnaround time is 8 days for a tech to come out, they also say they can see there is a problem on the line due to DB levels etc it looks like a cable cut.

8 Days for a phone to be fixed!!! :/

Barry




Barry Murphy
ISPMap - New Zealand ISP map
Vibe Communications LTD - Business ISP and Wholesale Carrier



Any comments made by myself don't reflect the views of my employer, they are mine and mine alone

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19282 posts

Uber Geek
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  Reply # 40867 12-Jul-2006 12:17
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Are you sure its not UP to 8 days have you asked them to divert the calls to your mobile



309 posts

Ultimate Geek
+1 received by user: 5

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  Reply # 40869 12-Jul-2006 12:29
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Well yes it is up to 8 days, though it's already been 2.... I just want my internet and to be able to call out :/




Barry Murphy
ISPMap - New Zealand ISP map
Vibe Communications LTD - Business ISP and Wholesale Carrier



Any comments made by myself don't reflect the views of my employer, they are mine and mine alone



309 posts

Ultimate Geek
+1 received by user: 5

Trusted

  Reply # 40870 12-Jul-2006 12:36
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What makes it worse is I want to move my phone line off telstra clear (telecom wholesale) to another provider, however all providers advise they need my telecom accoutn number which obviously I dont have. When asking telecom or telstra they suggest moving my line back to telecom (pay a move fee) then to the provider I want and pay another move fee. Seems a little odd :/




Barry Murphy
ISPMap - New Zealand ISP map
Vibe Communications LTD - Business ISP and Wholesale Carrier



Any comments made by myself don't reflect the views of my employer, they are mine and mine alone

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