This is a cross post from my discussion in the Slingshot forum but I figured you guys at the Telecom forum might have a better idea of how to fix it...

BACKSTORY - our internet was slow for a month, realised it was due to new cabinet near our place and we had to get our connection switched from the LLU gear at the exchange to Telecom Wholesale to fix the issue and take advantage of the cabinet

Bad bad news from Slingshot, don't know how on earth I can speed this up - it's a nightmare.
After the guy at Slingshot agreed that we should be switched to Telecom Wholesale and set up a time for switch I thought all was going to be ok - but NO!  I was sorely mistaken...

We got an email on the 29th of July to say it was all done, the problem was that our internet was still crawling at (up to) 0.80Mb/s and we now cannot recieve incoming calls.  After countless calls to Slingshot, I finally got the job escalated somewhat (they said every time someone will call - nobody did) and when I called up about ten minutes ago they said the provisioning team have a new date from Telecom to fix the issue - this time next week!!  We have already been without a phone for 5 days - in which time I have missed out on work etc. due to this.

So there seems to be nothing we can do, we have to put up with slow internet and no phone for another week, after a month of already miserable service.  Does anyone here know how I can speed this thing up?  I want to contact Telecom/Chorus but Slingshot says there is nobody I can talk to that will help the situation.

Please someone give me a suggestion!  Woe is me!

Bener.