Incentives from Telecom

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crazed

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Topic # 88541 17-Aug-2011 23:20

Evening All,

Would like to direct a couple questions towards Telecom Staff who use this forum.

Is Telecom planning to bring in any incentives for Customers of their Broadband service anytime soon?

As incentives I'm meaning, Unmetered websites/services (eg. TVNZ ondomand, Trademe, Google, Youtube, etc etc), Customer only content, etc

Is Telecom planning to offer Naked DSL anytime soon?

Telecom seems to be the only major ISP who doesn't seem to offer any of the above.

Thanks in advance.

CraZeD,
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Reply # 508310 18-Aug-2011 01:17

crazed: Evening All,

Would like to direct a couple questions towards Telecom Staff who use this forum.

Is Telecom planning to bring in any incentives for Customers of their Broadband service anytime soon?

As incentives I'm meaning, Unmetered websites/services (eg. TVNZ ondomand, Trademe, Google, Youtube, etc etc), Customer only content, etc

Is Telecom planning to offer Naked DSL anytime soon?

Telecom seems to be the only major ISP who doesn't seem to offer any of the above.

Thanks in advance.

Sorry, even if we did know (we're mostly technical not marketing people), we wouldn't be allowed to let the cat out of the bag early.

Remember of course that just a few weeks ago we either doubled or added 20GB to pretty much all our current plans...

Cheers - N

Ragnor

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Reply # 508312 18-Aug-2011 01:22

It should be obvious why pre UFB Telecom Retail will not ever sell naked adsl

crazed

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Reply # 508330 18-Aug-2011 07:41

Talkiet:
crazed: Evening All,

Would like to direct a couple questions towards Telecom Staff who use this forum.

Is Telecom planning to bring in any incentives for Customers of their Broadband service anytime soon?

As incentives I'm meaning, Unmetered websites/services (eg. TVNZ ondomand, Trademe, Google, Youtube, etc etc), Customer only content, etc

Is Telecom planning to offer Naked DSL anytime soon?

Telecom seems to be the only major ISP who doesn't seem to offer any of the above.

Thanks in advance.

Sorry, even if we did know (we're mostly technical not marketing people), we wouldn't be allowed to let the cat out of the bag early.

Remember of course that just a few weeks ago we either doubled or added 20GB to pretty much all our current plans...

Cheers - N

Sorry I don't actually see the extra bandwidth as a benefit, more rather just Telecom actually finally equalling other ISP's offerings.

Telecom, Which I am a customer of, doesn't appear to be interested in the customer experience once you have joined, but more like "once you join and we have your money, we don't care any longer"

Ragnor: Actually No I honestly don't.

CraZeD,
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scuwp

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Reply # 508346 18-Aug-2011 08:21

Sorry I don't actually see the extra bandwidth as a benefit, more rather just Telecom actually finally equalling other ISP's offerings.

Telecom, Which I am a customer of, doesn't appear to be interested in the customer experience once you have joined, but more like "once you join and we have your money, we don't care any longer"

My incentive is that I get a good reliable product with a reachable and helpful customer support team (well...9 times out of 10 anyway). And they do support no metering on TiVo so that suits me fine.

I guess you can't please everybody.

Always be yourself, unless you can be Batman, then always be the Batman

crazed

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Reply # 508354 18-Aug-2011 08:52

scuwp:
Sorry I don't actually see the extra bandwidth as a benefit, more rather just Telecom actually finally equalling other ISP's offerings.

Telecom, Which I am a customer of, doesn't appear to be interested in the customer experience once you have joined, but more like "once you join and we have your money, we don't care any longer"

My incentive is that I get a good reliable product with a reachable and helpful customer support team (well...9 times out of 10 anyway). And they do support no metering on TiVo so that suits me fine.

I guess you can't please everybody.

Agree with you there on all but TiVo, waste of time and money for me, would cost hundreds to get it installed because of the need for UHF equipment to use it for normal TV. plus the fact we already have Sat Freeview, that hardly gets used now.

CraZeD,
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johnr

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Reply # 508355 18-Aug-2011 08:58

crazed you should be happy that you have a stable reliable ADSL connection

crazed

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Reply # 508359 18-Aug-2011 09:09

johnr: crazed you should be happy that you have a stable reliable ADSL connection

Don't get me wrong I am, but some nice NZ based unmetered content would go nicely with it. Maybe its just to much to ask for. As usual its possibly lumped into the TOO hard basket.

Don't worry I'm just getting sick and tired of the lack of credible NZ based Content hosting services, and the HUGE cost of National traffic in NZ. As a family we chew through alot of National bandwidth using services such as TVNZ Ondomand and TV3's similar service, not to mention Youtube, Trademe, and Local News sites. But unlike other countries where National bandwidth is dirty cheap, NZ seems to be sitting in the darkages.

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tr3v

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Reply # 508415 18-Aug-2011 11:01

Remember of course that just a few weeks ago we either doubled or added 20GB to pretty much all our current plans...

I never asked for that, nor the additional $5/month charge that came with it.

scuwp

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Reply # 508471 18-Aug-2011 11:55

tr3v:

Remember of course that just a few weeks ago we either doubled or added 20GB to pretty much all our current plans...

I never asked for that, nor the additional $5/month charge that came with it.

Huh? Why did you get charged more? They didn't make any other changes to our plan other than increasing the data cap. Did you change something else?

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nate

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Reply # 508475 18-Aug-2011 12:00

crazed: Ragnor: Actually No I honestly don't.

Not offering a nDSL product means that for every internet connection, you also sell a phone line (utilised or not)

More phone lines = more revenue.

tr3v

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Reply # 508491 18-Aug-2011 12:12

scuwp:
Huh? Why did you get charged more? They didn't make any other changes to our plan other than increasing the data cap. Did you change something else?

I will reread my notice when I get home - I am certain there was a $5 increase. I am on a business plan, which now looks like it is called 'advanced'. So maybe I can now downgrade, and get some money back.

Ragnor

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Reply # 508682 18-Aug-2011 18:32

nate:
crazed: Ragnor: Actually No I honestly don't.

Not offering a nDSL product means that for every internet connection, you also sell a phone line (utilised or not)

More phone lines = more revenue.

Yes and when you have a massive existing investment in landline infrastructure you aren't going to just stop using/selling it unless you have to.

juggalo28

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Reply # 508683 18-Aug-2011 18:34

we got a letter today from telecom saying they r increasing our explorer plan and adding a $5 to it as well .

Ragnor

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Reply # 508694 18-Aug-2011 18:52

juggalo28: we got a letter today from telecom saying they r increasing our explorer plan and adding a $5 to it as well .

Have you checked if one of the newer/other total home plans is better value than what you are on?
http://www.telecom.co.nz/totalhomepackages
http://www.telecom.co.nz/content/0,8748,206401-204546,00.html

tr3v

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Reply # 508717 18-Aug-2011 19:42

tr3v:
scuwp:
Huh? Why did you get charged more? They didn't make any other changes to our plan other than increasing the data cap. Did you change something else?

I will reread my notice when I get home - I am certain there was a $5 increase. I am on a business plan, which now looks like it is called 'advanced'. So maybe I can now downgrade, and get some money back.

Yup. $5 increase, but the letter does go on to suggest I look at the other plans should I want to change.

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