help iphone4 roaming in china

Forums › Spark New Zealand (including Skinny and BigPipe) › help iphone4 roaming in china

n00dy

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#89649 6-Sep-2011 18:41

I have a friend currently roaming in shanghi china on telecom xt. the phone works great in nz but not there. it is on a monthly plan and roaming was checkedbefore leaving. the telecom roaming team have spoken to him while he is there but cant figure it out they are blaming the phone

johnr

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#517709 6-Sep-2011 19:08

As I understand the iphone4 does not support dual IMSI and this is required for many telecom roaming destinations

johnr

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#517710 6-Sep-2011 19:11

Any chance they can get a micro SIM sleeve and try the SIM in another handset?

n00dy

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#517713 6-Sep-2011 19:25

thanks. for that, i will see if he can get an adapter. he bought a china mobile device and sim it allows him to recieve incoming calls and send recieve texts. i had not heard of the dual thing before, thought the iphone4 would have covered all bases

gajan

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#518177 7-Sep-2011 16:43

Was in Shanghai last month, and iPhone4 + current ios + XT worked fine (SMS/Data/Voice). I was also on sponsored IMSI. Was on both China Unicom & China Mobile.

My comments and remarks are not necessarily of my employer.

johnr

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#518181 7-Sep-2011 16:46

gajan: Was in Shanghai last month, and iPhone4 + current ios + XT worked fine (SMS/Data/Voice). I was also on sponsored IMSI. Was on both China Unicom & China Mobile.

I could be incorrect, It was just an idea

n00dy

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#518186 7-Sep-2011 16:50

Thanks, thought it a bit srtange that an iphone4 on xt wouldnt roam to china, must be a faulty sim.
Tried a china sim in the iphone and works ok. I have heard that sometimes a sim works in NZ but wont roam

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johnr

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#518191 7-Sep-2011 16:54

n00dy: Thanks, thought it a bit srtange that an iphone4 on xt wouldnt roam to china, must be a faulty sim.
Tried a china sim in the iphone and works ok. I have heard that sometimes a sim works in NZ but wont roam

Get Telecom to check the roaming profile on the HLR not just in the CRM /GUI platform,

This is a very quick check and takes me less than 1 minute, I am not sure Telecom CSRs have read/write access

plambrechtsen

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#518260 7-Sep-2011 19:42

johnr:
n00dy: Thanks, thought it a bit srtange that an iphone4 on xt wouldnt roam to china, must be a faulty sim.
Tried a china sim in the iphone and works ok. I have heard that sometimes a sim works in NZ but wont roam

Get Telecom to check the roaming profile on the HLR not just in the CRM /GUI platform,

This is a very quick check and takes me less than 1 minute, I am not sure Telecom CSRs have read/write access

Agreed here John. Go back to the roaming helpdesk and get them to check the provisioning of the SIM.

Otherwise you can PM me the mobile number and I will see what can be done.