Half of the internet not working here

Forums › Spark New Zealand (including Skinny and BigPipe) › Half of the internet not working here

markwolk

101 posts

Master Geek

#89807 8-Sep-2011 12:08

I am in Parklands / Christchurch. Half of the internet (NZ or overseas) is either very slow or does not load at all. Including this site, which I had to reload 5 times. Any clues? It's been like that for 24 hours. I am on a wired ADSL connection.

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Hawkes Bay
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#518491 8-Sep-2011 12:09

Has your ISP not been of any assistance to you during this time?

freitasm

BDFL - Memuneh
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Geekzone

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#518492 8-Sep-2011 12:11

What DNS are you using?

markwolk

101 posts

Master Geek

#518502 8-Sep-2011 12:30

Telecom "Home Adventure" up to 20GB per month.

I must admit I did not bother calling them.

markwolk

101 posts

Master Geek

#518505 8-Sep-2011 12:35

Main page of Ebay as it took 1 minute to load.

kingjj

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#518560 8-Sep-2011 14:01

Tried a modem reboot? Amazing how many times that fixes issues... Nil problems on Telecom in Fendalton, Chch.

Behodar

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#518567 8-Sep-2011 14:17

freitasm: What DNS are you using?

markwolk

101 posts

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#518590 8-Sep-2011 14:57

Did a modem reboot + a PC restart. Changed DNS from "Obtain automatically" to Google DNS. To no avail. This is this page after loading for 2 minutes:

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BiggusDoggus

391 posts

Ultimate Geek

#518626 8-Sep-2011 15:41

I have to say - the time it has taken you to log on to Geekzone and enter your posts, you could have rung Telecom and had the problem sorted directly?

Just a thought (and possibly optimistic around the timeframes, but hopefully you get my drift...)

Your mother was a hamster and your father smelled of elderberries

mattwnz

20141 posts

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#518630 8-Sep-2011 15:43

BiggusDoggus: I have to say - the time it has taken you to log on to Geekzone and enter your posts, you could have rung Telecom and had the problem sorted directly?

Just a thought (and possibly optimistic around the timeframes, but hopefully you get my drift...)

+1, especially as they are paying for their support too. Looks to be an isolated problem, and could be EQ related with the infrastructure down there?

BiggusDoggus

391 posts

Ultimate Geek

#518634 8-Sep-2011 15:46

Could be - although I'm just round the corner from Parklands and have had no issues at all.

Your mother was a hamster and your father smelled of elderberries

jonb

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#518641 8-Sep-2011 15:51

or you could bittorrent running flat out in the background. That happened to me once, I'd even rung the helpdesk

Ragnor

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#518795 8-Sep-2011 22:06

markwolk: Did a modem reboot + a PC restart. Changed DNS from "Obtain automatically" to Google DNS. To no avail. This is this page after loading for 2 minutes:

Can you try a different browser eg: Google Chrome or Firefox in case it's an issue with IE?
Do all machines on your network have this problem or just your pc?

markwolk

101 posts

Master Geek

#519628 11-Sep-2011 18:01

Tried other browsers to no avail. No bittorrents here at all. Finally rang Telecom and the problem was immediately "escalated"... I am supposed to collect informations for them from speedtest and others until Tuesday, when they will call me again.

Geekzone as it looks through my normal Telecom IP:

Geekzone as it looks through the same Telecom connection but via a USA IP:

markwolk

101 posts

Master Geek

#580641 13-Feb-2012 00:54

Well, 6 months later keeping you informed, should this happen to others.

Telecom did not find anything wrong. Their engineers did spend quite a lot of time with me, and received all my screenshots and info by email. According to them, the fault is not on their side.

Well, it's not on my side either, since I now have a new PC with a different OS (Windows 7) and the same behaviour occurs intermittently. I also tried to change my router - to no avail.

The ONLY way to avoid that behaviour altogether is to connect via an overseas IP. I am now using StrongVPN with a dedicated IP address from California.

It's a total mystery why this happened to me several times in the past, and with several different computers. I had an identical issue with Orcon in Auckland. Maybe a program running on my PC causes the Telecom exchange to freeze over a long period of time... But I don't use any torrents, don't dowload movies or MP3s, and only use lightweight programs. Strange.

jbard

1377 posts

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#580645 13-Feb-2012 01:44

markwolk: Well, 6 months later keeping you informed, should this happen to others.

Telecom did not find anything wrong. Their engineers did spend quite a lot of time with me, and received all my screenshots and info by email. According to them, the fault is not on their side.

Well, it's not on my side either, since I now have a new PC with a different OS (Windows 7) and the same behaviour occurs intermittently. I also tried to change my router - to no avail.

The ONLY way to avoid that behaviour altogether is to connect via an overseas IP. I am now using StrongVPN with a dedicated IP address from California.

It's a total mystery why this happened to me several times in the past, and with several different computers. I had an identical issue with Orcon in Auckland. Maybe a program running on my PC causes the Telecom exchange to freeze over a long period of time... But I don't use any torrents, don't dowload movies or MP3s, and only use lightweight programs. Strange.

If you have the exact same issue with a different ISP surely it must be a fault on your side?

Although the fact everything is fine with a VPN on would suggest otherwise...

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