Have been puzzled as to how on earth Telecom do the billing for a prepaid phone and the extras which you can add.
Our Daughter has a Prepaid with the TXT ANYONE extra of $12/mth, for which the conditions of are rather light on detail:
We have had a couple of occasions where her credit has run out mid way through a billing "month" and until now we've topped her up (eg $20) and carried on. Recently however she started topping up with just $12 as it always seemed that she was paying more than what she "could/should".
Final straw was yesterday when, after 2 weeks, her balance was $0.10 but had used 58 TXT's with 1442 TXT's remaining. She was unable to send any TXT's because of insufficient balance. So her TXTs had been costing her 20c and had also been part of her allocation.
Topped her up another $12 and got her to send some TXT's to me, and sure enough each TXT was costing her 20c, but at the same time her 2500 credit was reducing.
After talking to Telecom appears this is the deal.
* You have to send 60 TXT's to a Telecom mobile BEFORE your TXT2500 gets activated.
* Once you sent those 60 TXT's ($12.00) you can TXT ANY mobile as part of your 2500.
In our daughters case she had sent 60 TXT's (after all ... how on earth is she supposed to know who is on what Network with number portability these days!!) and had run out of credit and was unable to access her 2500 TXT's.
So for this month Telecom have charged us $24 for us to get access to the 2500 TXT's, and Im not impressed. Going back over the months when we first got the phone for her and I was just adding $20 periodically (as you could only topup a minimum of $20 online), I can now see we have paid significantly more than what is advertised on the Telecom website ... and now Im slacked off!!
Telecom specifically state:
"20c per text charge applies once you've used up your included text allowance per month"
- National person to person texting only
- Text anyone on any NZ network
- Excludes texts sent while roaming
- This Text Extra is not available with any other Text Extra
- Texts sent above 2500 limit per month will be charged at 20c per text
- Only available on XT
- Excludes Gen-I
- Telecom terms and conditions apply"
Included national person to person texts 2500
National person to person texts (2500+) $0.20
International person to person texts $0.30
By the way, just so you know...All rates are inclusive of GST. For more information visit telecom.co.nz
Customers cannot be on more than one TXT plan at once.
Customers can only make one change to their TXT plan per month.
For Telecom Postpaid mobile customers, TXT plan entitlements refresh at 4 pm on the last day of their billing period which can be found on their Telecom Bill.