Xtra Email Problems?

Forums › Spark New Zealand (including Skinny and BigPipe) › Xtra Email Problems?

da5id

550 posts

Ultimate Geek
Inactive user

#93428 21-Nov-2011 15:39

IS anyone else having trouble accessing Xtra email this afternoon?
It keeps on telling me there are technical difficulties, and an error number: LaunchTAE15

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38 posts

Geek

#547947 21-Nov-2011 16:41

Massive problem today - getting worse. No different in IE or Firefox. Somehow I think the adverts are interfereing somehow as they load 1st and foremost.
Taken up collecting Yahoo Mail error codes...far more interesting than stamps or weetbix cards.
Did this lot in about 45 min this PM...Do I get top trumps?

We’re sorry, but Yahoo! Mail can't load due to a temporary error. You can try back again shortly, or visit our help pages for ways to troubleshoot the issue. Temporary error: 21
We're experiencing some technical difficulties...
We’re sorry, but Yahoo! Mail can't load due to a temporary error. You can try back again shortly, or visit our help pages for ways to troubleshoot the issue.
Temporary error: LaunchTAE14
Temporary error: LaunchTAE56
Temporary error: LaunchTAE15

Temporary error: 16

We’re sorry, but there appears to be a problem loading the email - Retry

Loading email, please wait...
Yahoo! Mail was unable to connect. Please reload the page or verify that your network connection is active.

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mxpress

376 posts

Ultimate Geek

#547952 21-Nov-2011 16:52

I have had trouble with Xtra email using Windows live mail, for at least a week now and I have heard from others also having similar issues. Always user name or incorrect password errors. Comes right after several attempts but what worries me is that one day, at a crucial time, it might not!

mxpress

CYaBro

4523 posts

Uber Geek

ID Verified

Trusted

#547954 21-Nov-2011 16:55

Users were having attachment issues late last week in the webmail.
Related?

Opinions are my own and not the views of my employer.

mattwnz

20003 posts

Uber Geek

#547959 21-Nov-2011 17:02

da5id: IS anyone else having trouble accessing Xtra email this afternoon?
It keeps on telling me there are technical difficulties, and an error number: LaunchTAE15

?

Yes I have also heard of people having problems. Best for them to contact telecom for support, as they are the provider in NZ.

PeteS

38 posts

Geek

#547961 21-Nov-2011 17:04

Just received a real surprise of a yahoo mail error page - getting plain weird.
Strange message seeing as I am using the latest version available !

<snip>
Starting on November 9, 2011, we will no longer provide assisted technical support for this version of Yahoo! Mail. We are phasing out this version of Yahoo! Mail in the near term, so our customer care agents are no longer able to answer emails regarding this version. We apologize for any inconvenience that this change may cause.

JMatt94

225 posts

Master Geek

#547975 21-Nov-2011 17:32

Yep, same problem. Using Mail on our Mac. Keeps giving "incorrect username/password" error.

da5id

550 posts

Ultimate Geek
Inactive user

#548033 21-Nov-2011 19:01

It's 7pm, and I still can't get in to check it.

Still getting the same error.
I'm signed in, it seems, but it won't actually load the email list.

I even went to work and tried logging in from there - still no go.

da5id

550 posts

Ultimate Geek
Inactive user

#548042 21-Nov-2011 19:16

OK, it's back up!!!

:) :)

mattwnz

20003 posts

Uber Geek

#548044 21-Nov-2011 19:21

da5id: OK, it's back up!!!

:) :)

From the telecom website

Broadband - Yahoo Xtra Email Issue Nov 17, 2011

Some Yahoo Xtra Webmail customers may be unable to access their webmail accounts. However, receiving email through mail clients is unaffected. Our technical teams are currently working to resolve the issue. We apologise for any inconvenience.

da5id

550 posts

Ultimate Geek
Inactive user

#548047 21-Nov-2011 19:33

Thanks...

I may have spoken too soon - it's still a bit intermittent.....

drquack32

129 posts

Master Geek

ID Verified

#548055 21-Nov-2011 19:48

I've been having email issues on the web (page fails to load) for the last day and also over the last 7 days, emails are coming through well delayed.

As an example, the groupy email that comes out around 8am every morning, I got at 7pm, the 1 day emails that come out at midday, I'm getting at 4pm. I've just gotten an email from a mate that was sent at 4pm but only delivered now. Plus my Outlook mail client keeps prompting for passwords not to mention issues checking on the iPhone.

And yes, there are no filters, and I have trouble shooted this right through.

Telecom can you advise is what is going on with the mail servers. I don't mind hassles for a day but on top of todays issues, 7 days of emails being held up is not really cool.

JMatt94

225 posts

Master Geek

#548118 21-Nov-2011 22:03

Just wondering - anyone else have issues with their password on the Mail application for Mac. Could be related to what's going on above, not sure. Basically Mail is refusing my password, when it's definitely correct. Had no problems until today. I'm with Telecom too.

drquack32

129 posts

Master Geek

ID Verified

#548124 21-Nov-2011 22:18

Same here.

mattwnz

20003 posts

Uber Geek

#548143 21-Nov-2011 22:53

drquack32: I've been having email issues on the web (page fails to load) for the last day and also over the last 7 days, emails are coming through well delayed.

As an example, the groupy email that comes out around 8am every morning, I got at 7pm, the 1 day emails that come out at midday, I'm getting at 4pm. I've just gotten an email from a mate that was sent at 4pm but only delivered now. Plus my Outlook mail client keeps prompting for passwords not to mention issues checking on the iPhone.

And yes, there are no filters, and I have trouble shooted this right through.

Telecom can you advise is what is going on with the mail servers. I don't mind hassles for a day but on top of todays issues, 7 days of emails being held up is not really cool.

I had that problem myself years ago when I used xtra. I was told it is due to the spam filtering that yahoo use. Not much you can do about it. They say you need to add the address to the whitelist in yahoo mail, as well as fill in a huge form. I couldn't be bothered with that so no longer use it. I also found it amazing how many non spam emails found their way into the junk mail folder, and the only way to find them is to log into webmail to whitelist them. Not much good if you can't log into webmail.

JMatt94

225 posts

Master Geek

#548290 22-Nov-2011 10:21

And now it's finally working. :)

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