Telecom cellphone does not store text messages when turned off

Forums › Spark New Zealand › Telecom cellphone does not store text messages when turned off

brucenz

15 posts

Geek

Topic # 95843 14-Jan-2012 11:11

Hi everyone

Can someone please tell me why my Telecom cellphone does not store text messages when turned off like other cellphones in the family both on telecom and 2 degrees?

Is it because voice mail is not activated or what?

It's a Samsung $100 from Telecom shop, model unknown.

Thanks
Confused

freitasm

BDFL - Memuneh
62682 posts

Uber Geek
+1 received by user: 13364

Administrator

Trusted

Geekzone

Lifetime subscriber

Reply # 568741 14-Jan-2012 11:19

brucenz: Can someone please tell me why my Telecom cellphone does not store text messages when turned off like other cellphones in the family both on telecom and 2 degrees?

What do you means "does not store text messages when turned off?"

1. Messages are received but when you turn the phone off they disappear or
2. Messages are not received when phone is off, and when you turn it on they are not received

Backblaze cloud backup (personal and business) | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) |

My technology disclosure | Business Transformation | Enterprise Content Management | Customer Relationship Management | Sharesies investment fund

brucenz

15 posts

Geek

Reply # 568744 14-Jan-2012 11:30

On my work telecom phone if I turn the phone off over night when I turn it on in the morning after a few minutes I get text messages that were sent over night but not delivered to my cellphone because it was off.

This doesn't happen with my personal cellphone.

nzbnw

2366 posts

Uber Geek
+1 received by user: 13

Trusted

Spark

Reply # 568747 14-Jan-2012 11:37

I would recommend you give faults a call on 120.

nzbnw

old3eyes

7948 posts

Uber Geek
+1 received by user: 813

Subscriber

Reply # 568748 14-Jan-2012 11:37

How do you expect SMS to be sent to a cell fone that is turned off??

Regards,

Old3eyes

heavenlywild

3615 posts

Uber Geek
+1 received by user: 172

Trusted

Reply # 568749 14-Jan-2012 11:41

old3eyes: How do you expect SMS to be sent to a cell fone that is turned off??

My thoughts exactly!

Your phone needs to be on for it to receive messages. If it is off, it will take a few seconds or a minute to receive them after turning the phone back on.

This is how all phones work.

nzbnw

2366 posts

Uber Geek
+1 received by user: 13

Trusted

Spark

Reply # 568752 14-Jan-2012 11:59

heavenlywild:
old3eyes: How do you expect SMS to be sent to a cell fone that is turned off??

My thoughts exactly!

Your phone needs to be on for it to receive messages. If it is off, it will take a few seconds or a minute to receive them after turning the phone back on.

This is how all phones work.?

I think the OP is saying messages are not being delivered after the phone is switched on. At least thats how I'm reading it.

I did have to re-read it however!

nzbnw

michaelmurfy

Mr Snotty
8430 posts

Uber Geek
+1 received by user: 4355

Moderator

Trusted

Lifetime subscriber

Reply # 568753 14-Jan-2012 12:10

Get the phone sent off for a software update, it was a rare fault with 1 version of the software on the phone that would happen on random occasions.

Michael Murphy | https://murfy.nz
A quick guide to picking the right ISP | The Router Guide | Community UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial

brucenz

15 posts

Geek

Reply # 568765 14-Jan-2012 13:12

I'm not saying I expect the phone to pick up messages when its turned off.

I'm saying when I turn it on telecom doesn't deliver the message that were sent to me when the phone was off and are stored on the network.

freitasm

BDFL - Memuneh
62682 posts

Uber Geek
+1 received by user: 13364

Administrator

Trusted

Geekzone

Lifetime subscriber

Reply # 568778 14-Jan-2012 13:55

michaelmurfy: Get the phone sent off for a software update, it was a rare fault with 1 version of the software on the phone that would happen on random occasions.

Make sure you read Michael's suggestion.

Backblaze cloud backup (personal and business) | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) |

My technology disclosure | Business Transformation | Enterprise Content Management | Customer Relationship Management | Sharesies investment fund

scorpiworld

192 posts

Master Geek
+1 received by user: 3

Reply # 568834 14-Jan-2012 16:30

I get it now,

Quick suggestion is call the help desk and ask to clear ur sms queue. As it sounds like a sms is stuck in the system and holding up all the other sms queued for delivery.

Also worth noting OP suggestion to check in store if a firmware upgrade is available.

akia

489 posts

Ultimate Geek
+1 received by user: 3

Trusted

Reply # 570243 18-Jan-2012 08:09

SMS delivery if your phone is off basically tries to resend in different times. Some handsets do not send back that they're back awake sometimes and so the SMSC does not know to deliver the handset. If Michael says it's a fault on that handset probably worth investigating. If you sent a text to yourself it should activate itself again and after sending/receiving that message should push the rest of the messages through.