How much notice to I need to Give Vodafone When leaving

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Possum

240 posts

Master Geek

#101321 28-Apr-2012 18:20

Hi

I am moving over to TelstraClear. How much notice do I need to give Vodafone when I am leaving.

My billing period is from 14th.

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sbiddle

30853 posts

Uber Geek

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Biddle Corp

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#616701 28-Apr-2012 18:29

What does your contract say?

Possum

240 posts

Master Geek

#616734 28-Apr-2012 19:37

Contract.. If I knew where it was .. I will look for it online now.. thx

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lucky015

743 posts

Ultimate Geek

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#616811 29-Apr-2012 00:00

I believe the system is you pay up-to the end of the billing period you cancel within.

hamish225

1418 posts

Uber Geek

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#616814 29-Apr-2012 00:34

you don't need to call them, your new provider will do this for you.

*Insert big spe*dtest result here*

nate

6473 posts

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#616826 29-Apr-2012 01:55

hamish225: you don't need to call them, your new provider will do this for you.

Don't assume. Always confirm this is done with the losing provider.

Genfres

47 posts

Geek

#616828 29-Apr-2012 04:12

nate:
hamish225: you don't need to call them, your new provider will do this for you.

Don't assume. Always confirm this is done with the losing provider.

I agree this advice. Although the new ISP should arrange it for you, they can mess the dates up. I would give vodafone a ring a few days before to confirm.

hamish225

1418 posts

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#617042 29-Apr-2012 17:55

Well, a fair few years ago now, before we got adsl2+ we called telecom to tell them we were changing to slingshot and to disconnect our broadband, then we called up slingshot and they said sure we'll change you right over, took our names down, gave us dialup to use (since that was faster than the go large plan we were on) and then slingshot called us saying there was no ports. so I reckon it's easier if you just don't interfere with the process :P

*Insert big spe*dtest result here*

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Possum

240 posts

Master Geek

#617043 29-Apr-2012 18:03

I just hope that Telstaclear dont just cancel my account which will mean I have to pay a months worth of internet for not giving them 30 days notice.

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mattwnz

20152 posts

Uber Geek

#617049 29-Apr-2012 18:25

Possum: Hi

I am moving over to TelstraClear. How much notice do I need to give Vodafone? when I am leaving.

My billing period is from 14th.?

Most providers have 30 days notice, so I would check

Demeter

709 posts

Ultimate Geek

Trusted

One NZ

#617203 30-Apr-2012 06:48

Possum: Hi

I am moving over to TelstraClear. How much notice do I need to give Vodafone when I am leaving.

My billing period is from 14th.

Hi Possum,

Please PM me your customer number and I will check this for you.

simon14

1889 posts

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#617267 30-Apr-2012 09:55

Possum: Hi

I am moving over to TelstraClear. How much notice do I need to give Vodafone when I am leaving.

My billing period is from 14th.

Billing period is from 1st of the month to the end of the month for every FAB customer. Sounds like you are referring to your data cycle?

If you leave during your billing cycle, say on the 25th of the month, you will be charged up to the end of your billing cycle which is the end of the month.

Of course if you have a contract there will be ETC's so you may want to check this first if you are unsure.

It is also a very good idea to check your account is closed after moving to another provider as sometimes the notifications for this may not come through.