[WXC/VFX] VFX Jitta Bugs

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coffeebaron

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#12785 5-Apr-2007 08:18

Hi xnet team,

Installed VFX for one of my clients yesterday. I had an problem with a received phone call though, between 7 - 7:30 PM last night. I thinks it was around 7:20 that the call got all broken up on the downstream. I.E, The caller could hear us fine, but we could not hear then well. They were all delayed by about 10 seconds and broken up.

I suspect maybe an ADSL issue, tried some speed tests around that time and had rather variable results. I think the call breakup may have coincided with browsing the Internet at the same time (was going to attempt speed test during a call, but never got that far as the Internet ground to a halt). Using a WAG54GP2, the the QoS should manage the traffic.

Will PM Phil with the phone number / MAC address etc.

Will do some more comprehensive tests tonight and see if I can reproduce the fault. In the mean time, if there are any logs you can check, or switch on some monitoring, that will be great.

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maverick

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WorldxChange

#66406 5-Apr-2007 08:37

We see tha call and all looks good as reported on the downstream stats, no packets lost out of 3523 rxed in a 70 sec call but the upstream is something we will look at, we are currently looking at some issues in Auckland which may or may not be related, these are NOT WxC issues but we are looking at something which could be causing this.

Timestamp     : 20:39:56.355 2007-04-04
Direction     : RX
Remote IP/Port: xxx.xxx.xxx.xxx/8060
Local IP/Port : xx.xxx.xxx.xxx/8060
Transport     : UDP
----------------------------------------
BYE sip:0981xxxxx@58.xxx.xxx.xxx:8060;transport=UDP;user=phone SIP/2.0
Via: SIP/2.0/UDP 58.xxx.xxx.xxx:8060;branch=z9hG4bK-6ab3f2ed
From: "XXXXXXX" <sip:9950xxxx@xport.co.nz>;tag=96b3402193a0025ei0
To: <sip:09817xxxx@10.251.1.11;user=phone>;tag=96141c3a-1f7c-4613640a-46ae2ece-5f2731b
Call-ID: BW203834307040407-1121131884@10.251.1.11
CSeq: 101 BYE
Max-Forwards: 70
User-Agent: Linksys/WAG54G-P2-2.01.03
P-RTP-Stat: PS=2356,OS=98952,PR=3523,OR=112736,PL=0,JI=2,LA=0,DU=70,EN=G729a,DE=G729a
Content-Length: 0

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coffeebaron

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#67315 17-Apr-2007 08:10

Hi Phil,

An update in this one. They are still experiencing significant problems with this. Calls are breaking up, quite garbled particularly in the evening. Was hopping to port them over this week, but unless we can sort out these issues, I think they may want to stick with Telecom. We tried calling the helpdesk last night about 8.30, so left a message (hopefully it wasn't too garbled).
I very much suspect issues with their ADSL, or possibly some equipment fault.
Will send you a PM, so we can troubleshoot further.

Thanks

Rural IT and Broadband support.

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coffeebaron

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#68593 26-Apr-2007 20:22

An update on this ongoing issue: Alas, I will be reverting this client back to their landline tomorrow, and hold off porting to VFX until this problem is fully resolved. This has been a very frustrating experience. I must point out that this is not a fault with VFX, but there is something seriuosly wrong with the ADSL conection causing this issue.
WorldxChange's wholesale provider has majorly let them down in this area, in not being able to resolve this fault. I hope WxC will continue to seek to get this resolved urgently so that we can once again progress this further.

Thanks

Rural IT and Broadband support.

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