Since getting my VFX line I have moved and want to update my white pages listing.  I rang world exchange a few months ago and was told to ring yellow pages group directly and change it myself.

I rang yellow pages group at that time and was told it would be sorted out.  A few weeks later when still nothing had happened I rang them back again and was told I had to fill out some forms they were going to post to me and return them.  The forms never came.  I decided to ring world exchange a few days ago and see if they had given me wrong information or if the system had changed and was again referred to yellow pages group.  Ringing them I followed the voice prompts through a number o menus all of which had the same options, but with different numbers for the options, and some menus even used the number 3 for two different options? eventually it hung up on me.  Ringing back I was able to get a person but was referred back to my phone provider as they are unable to change residential accounts for privacy reasons.

Is there any way of updating a whitepages listing when you have a vfx line?  (my understanding is that under the privacy act I am legally entitled to update any details that are held about me)