[TelstraClear] T-Box issues continued

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#494335 17-Jul-2011 18:06

quickymart: Ideally, *0* reboots should be required of this device (as other people have pointed out here), if it worked properly.

A STB shouldn't need to be rebooted.. I can't remember the last time I had to reboot the MyskyHDi device I have and I've had it for a long time with no real problems at all.

quickymart

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#494368 17-Jul-2011 20:02

LennonNZ: A STB shouldn't need to be rebooted..

^ agreed.

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#494376 17-Jul-2011 20:19

quickymart:
LennonNZ: A STB shouldn't need to be rebooted..

^ agreed.

That's why you're paying a monthly subscription for a service.

IMHO if you have to reboot weekly then it's not living up to a stable service and I would be asking out of the contract.

quickymart

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#494394 17-Jul-2011 21:35

To some people on here though, they're more than happy to do a weekly reboot to get around the bugs on the device. I know I sure wouldn't be.

ChristineNZL

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#494487 18-Jul-2011 09:57

quickymart: To some people on here though, they're more than happy to do a weekly reboot to get around the bugs on the device. I know I sure wouldn't be.

The weekly reboots don't work anyway. We have to reboot once a week due to problems and I do reboot the modem and the STB and still we have problems and if it was as simple as doing a reboot once a week then Telstra would surely be advising people to do so. As you said we shouldn't have to anyway.

D1023319

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#494518 18-Jul-2011 10:35

ChristineNZL:
quickymart: To some people on here though, they're more than happy to do a weekly reboot to get around the bugs on the device. I know I sure wouldn't be.

The weekly reboots don't work anyway. We have to reboot once a week due to problems and I do reboot the modem and the STB and still we have problems and if it was as simple as doing a reboot once a week then Telstra would surely be advising people to do so. As you said we shouldn't have to anyway.

To answer your previous question -
As I have posted before, I am a happy tBox user. No issues and its easy to use. I'd call us heavy user of Tbox. I use series link and it is thrashed all day long in a family situation by teenage kids.
As for telstra connection, we have multiple PC's and devices that require internet connection via wireless router that also provides PC media link to TV via cat5.

Personally I dont see the hastle with weekly rebooting, I have a single powerswitch on the wall I turn off that reboots Tv, modem, TBox, Xbox, etc. Out of interest I also regularly reboot materPC and wireless router and have never had any issues with these.

I did find it interesting that CliveStart another user with constant TBox issues - just posted he doesnt reboot the modem (which I think brings in the EPG). It will be interesting if his issues are reduced in future.

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#497630 25-Jul-2011 14:30

And now Stuff seems to have picked it up. TBox users far from happy with 'ongoing problems'
"Consumer New Zealand adviser Paul Doocey said the PVRs would be covered by the Consumer Guarantees Act, which requires goods to be of an acceptable quality and fit for purpose.

"If you keep getting replacement units and they're not working then you could look at getting your money back and getting something else in the market."

Yep... 'Nuff said really.

lanceanz

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#497688 25-Jul-2011 16:49

D1023319: I did find it interesting that CliveStart another user with constant TBox issues - just posted he doesnt?reboot the modem (which I think brings in the EPG).? It will be interesting if his issues are reduced in future.

I "reboot" at least weekly. I turn off the T-Box; turn off the modem; wait at least 30 seconds; turn on the modem; wait for the 4 green lights; turn on the T-Box; and wait till the T-Box is back up again.

Despite that regime, I find the only thing that is reduced is the freezing that used to happen if the box was left on for a week or so (never made 10 days). On Saturday I did a reboot and on Sunday evening lost my EPG. It returned after a reboot. Not the first time that's happened despite me rebooting at least weekly for months.

The reboots do not help the sluggish response.

quickymart

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#497803 25-Jul-2011 23:01

Ask KiwiNZ, he's more than happy with the weekly reboots and doesn't seem to have any problems.
I wonder what would happen if he *didn't* do any reboots - would it make any difference at all? Serious question there.

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#498095 26-Jul-2011 16:09

quickymart: Ask KiwiNZ, he's more than happy with the weekly reboots and doesn't seem to have any problems.
I wonder what would happen if he *didn't* do any reboots - would it make any difference at all? Serious question there.

That is a good question, I am going to stop rebooting and I will report back the results.

Here is a crazy notion, lets give peace a chance.

quickymart

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#498227 26-Jul-2011 20:24

Thanks, I would be seriously interested to know if it makes any difference or not.

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th3r3turn

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#498259 26-Jul-2011 21:58

can anyone tell me if you can watch TV with subtittles? the old unit had this but i can work this out for the T-Box, im amazed that this is not a option!

ChristineNZL

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#498344 27-Jul-2011 08:41

As mentioned I DO reboot both the T-box and modem and still have problems so I think if you do it weekly and it works for you then you are lucky - it doesn't work for me.

mad01

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#498381 27-Jul-2011 10:10

th3r3turn: can anyone tell me if you can watch TV with subtittles? the old unit had this but i can work this out for the T-Box, im amazed that this is not a option!

I believe this is now possible (in one of the latest update). Haven't tried it, but I think if you click on the yellow button you get some options, including subtitles.

For the record I am not impressed either, experiencing most of the issues in this forum...

TelstraClear

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#498386 27-Jul-2011 10:17

Hi Guys,
again if you have any issues with your Tbox unit please email me and I'll be happy to help.
Thanks,
Tim.

online.marketing@telstraclear.co.nz

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