[TelstraClear] T-Box issues continued

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14 posts

Geek

#736500 23-Dec-2012 09:14

I was trouble-free with AV cables. I cancelled my HD ticket, of course, but could only negotiate a partial refund for the defective product I was sold.

I'm trying the HDMI cables again: ok so far.

RobertT

120 posts

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#739254 1-Jan-2013 22:48

very frustrating - all but one of my scheduled recordings has gone from the planner. I suspect it's a New Year issue. Any one else have similar problems?

chiefie

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#739256 1-Jan-2013 22:51

RobertT: very frustrating - all but one of my scheduled recordings has gone from the planner. I suspect it's a New Year issue. Any one else have similar problems?

I have noticed that the the series link data isn't queued for next or new time, then it is "gone" from the list. Check to see if the show is scheduled or is new episode as oppose to a re-run at the same time slot.

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Garfield69

126 posts

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#739284 2-Jan-2013 05:26

RobertT: very frustrating - all but one of my scheduled recordings has gone from the planner. I suspect it's a New Year issue. Any one else have similar problems?

Yes, I have seen this after every new year's day for the previous couple years.
My series link for TV1 news at 6pm always disappears in the new year, and I have to re-book the series link afresh.

stevesumner

46 posts

Geek

#739617 3-Jan-2013 10:27

I also had the TV1 news series link break after the New Year. Not sure what else I had queued up now in the planner, may be other series have also disappeared.

wekanz

67 posts

Master Geek
+1 received by user: 1

#739669 3-Jan-2013 12:08

I have noticed too many comments on here to rely on series links. I do it manually each time........good way to keep the old brain exercised

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Tinshed

278 posts

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#740449 5-Jan-2013 16:59

I recently upgraded my TelstraClear package - after a call from TC - which includes a TBox. Initially I was reluctant as I was aware of all of the issues but was assured all these problems had been resolved. Needless to say, that has not been my experience. The basic problem has been the TBox always locks up and freezes after a period of time. It becomes unresponsive to either the remote control or the front on/off switch. The only way to get the unit working again is the remove the power cord and plug it in again. After a couple of minutes, usually with the "performing essential system check" splash screen and always with "Please wait..." and "Updating...", the TBox works again. I am not sure how long it is before it locks up but it doesn't matter if the unit is left on or off. The result is the same. Often it will freeze like this while I am actually watching TV.

Like others who have experienced similar issues in the past, I am connecting via HDMI. I did try the suggestion of turning off/on all other HDMI devices (I have four) but this not make any difference.

I know I will need to call Telstraclear at same stage, but I thought I would ask here first in case I am missing something obvious.

Tinshed
Wellington, New Zealand

LifeSteala

91 posts

Master Geek
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#740450 5-Jan-2013 17:04

This is normal and you haven't missed anything obvious. Our box use to freeze and lock up once a week since it first was released and since the last update it lasts 3 weeks now. The problem now is when it gets to the 3 week mark the system gets slower and slow. Regular reboot is required for full functioning box.

Tinshed

278 posts

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#740456 5-Jan-2013 17:16

LifeSteala: This is normal and you haven't missed anything obvious. Our box use to freeze and lock up once a week since it first was released and since the last update it lasts 3 weeks now. The problem now is when it gets to the 3 week mark the system gets slower and slow. Regular reboot is required for full functioning box.

The thing is it always locks up after only a few hours. I could accept, sort of, locking-up up every few weeks but it locks up only what seems only a few hours. For example, it always locks up overnight. I can not recall one occasion since I have had the TBox, which was just before Christmas, that when I go to watch TV, the TBox has not locked up and required a re-boot.

I can't/won't accept this situation and will cancel my subscription if this is normal behaviour. I am really enjoying watching sport in HD but the frustration would be too much if every single time I want to watch TV and I need to re-boot. I will happily pay more for a reliable service.

Tinshed
Wellington, New Zealand

BigBadaboom

151 posts

Master Geek
+1 received by user: 9

#740498 5-Jan-2013 20:03

The boxes still have many issues, but it would appear that yours is especially bad.

One thing you could try first is connect it up to your TV via something other than HDMI. The TBox has lots of HDMI issues. It might pay to first rule out an especially bad interaction with your particular equipment.

If it is still crashing more often than every couple of weeks, I would contact TCL ASAP and try to get it replaced.

Hifarion

40 posts

Geek

#741139 7-Jan-2013 15:52

Feature update request:

When you are scrolling through the blue banner to preview other channels and times, clicking the "i" button gives the program info... however clicking the "i" button again doesn't return you to the banner, it closes all together...

Pls make the "i" button return you to the point you were browsing the blue banner.

TIA

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Tinshed

278 posts

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#742152 9-Jan-2013 12:00

Tinshed:
LifeSteala: This is normal and you haven't missed anything obvious. Our box use to freeze and lock up once a week since it first was released and since the last update it lasts 3 weeks now. The problem now is when it gets to the 3 week mark the system gets slower and slow. Regular reboot is required for full functioning box.

The thing is it always locks up after only a few hours. I could accept, sort of, locking-up up every few weeks but it locks up only what seems only a few hours. For example, it always locks up overnight. I can not recall one occasion since I have had the TBox, which was just before Christmas, that when I go to watch TV, the TBox has not locked up and required a re-boot.

I can't/won't accept this situation and will cancel my subscription if this is normal behaviour. I am really enjoying watching sport in HD but the frustration would be too much if every single time I want to watch TV and I need to re-boot. I will happily pay more for a reliable service.

Update: Phoned TelstraClear and was advised, among other things to power off T-Box, then the modem, power on the modem and then the T-Box. Was advised to do this every time I wanted to "re-boot" the T-Box. Did this and the lock up/freeze problem persisted. TelstraClear eventually said they would send a technician - in eight days time.

I haven't tried the suggestion to try a different type of connection other than HDMI because, well, I shouldn't have to. Plus the Christmas tree is still up and makes it difficult to access the birds nest of wires, etc. behind the TV ;-)

Tinshed
Wellington, New Zealand

kharris

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#742264 9-Jan-2013 13:55

Update: Phoned TelstraClear and was advised, among other things to power off T-Box, then the modem, power on the modem and then the T-Box. Was advised to do this every time I wanted to "re-boot" the T-Box. Did this and the lock up/freeze problem persisted. TelstraClear eventually said they would send a technician - in eight days time.

I haven't tried the suggestion to try a different type of connection other than HDMI because, well, I shouldn't have to. Plus the Christmas tree is still up and makes it difficult to access the birds nest of wires, etc. behind the TV ;-)

This could be a heat issue in the summer. The T-box gets really hot and if it overheats it freezers.

You could get four rubber feet to sit the unit on. Cheap from a hardware store. Get ones that are at least 10cm high. This will improve airflow under the unit. Sounds bizarre I know but I did this when I was in Christchurch and it helped a lot.

Tinshed

278 posts

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+1 received by user: 56

#742273 9-Jan-2013 14:11

kharris:

Update: Phoned TelstraClear and was advised, among other things to power off T-Box, then the modem, power on the modem and then the T-Box. Was advised to do this every time I wanted to "re-boot" the T-Box. Did this and the lock up/freeze problem persisted. TelstraClear eventually said they would send a technician - in eight days time.

I haven't tried the suggestion to try a different type of connection other than HDMI because, well, I shouldn't have to. Plus the Christmas tree is still up and makes it difficult to access the birds nest of wires, etc. behind the TV ;-)

This could be a heat issue in the summer. The T-box gets really hot and if it overheats it freezers.

You could get four rubber feet to sit the unit on. Cheap from a hardware store. Get ones that are at least 10cm high. This will improve airflow under the unit. Sounds bizarre I know but I did this when I was in Christchurch and it helped a lot.

I wondered about this, and thanks for the suggestion. The T-Box does sit on my DVD player and there is not a lot of room on top of the T-Box. I may need *shudder* to get a new piece of furniture if this is the real problem. I'll see what I can do this regard.

Tinshed
Wellington, New Zealand

BigBadaboom

151 posts

Master Geek
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#742275 9-Jan-2013 14:11

Tinshed: I haven't tried the suggestion to try a different type of connection other than HDMI because, well, I shouldn't have to. Plus the Christmas tree is still up and makes it difficult to access the birds nest of wires, etc. behind the TV ;-)

Fair enough :) Although it is unlikely to be an HDMI issue, it is a useful test, because if the TBox happens to not to be compatible with your TV or Receiver, replacing the T-Box may be a waste of time. You will lose all your recordings and probably won't know for sure if it is fixed until after the tech has gone.

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