[TelstraClear] YouTube poor performance on TelstraClear

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44 posts

Geek
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#285382 27-Dec-2009 10:22

@Jmacg: Other users with multiple ISP's have confirmed TCL YouTube streaming performance is worse. @Technies response proves that TCL-specific DNS settings do affect performance.

@Technie: Thanks for your post. I tested the alternative DNS settings & found YouTube improved (at times by a lot, at other times by a little). As Freitasm and yourself mentioned above, Facebook goes from perfect, to barely operational when using the public DNS setting. Look forward to seeing your helpdesk ticket updates.

@Freitasm: This issue has been occurring for longer than a month.

jmacg

45 posts

Geek

#285394 27-Dec-2009 11:25

I've never held a particular torch for TCL and have always been amazed at their repeated successes in ISP user satisfaction surveys - to the extent that I've even wondered if they've found a way to skew the polls. For a long time, while they were getting such good publicity, I was experiencing short periods where I couldn't connect with TCL, or for periods during an evening I would lose my connection, then get it back a few minutes or an hour or so later. I knew other people in Wellington had the same problems and thought that TCL's polling successes must be based on votes from Chch or Kapiti.

I actually pointed out the disconnect between the poll results and actual performance in Wellington to Tom Pullar-Strecker of Infotech Weekly, but he wasn't interested.

Now we have the streaming video issue, I think the best way to get TCL to sort things out, and even spend somemoney to do it, may be to shame them into it. Via the media. It's a pity that the ICT media has shut up shop for the holidays. But once they are back on deck, it would be timely to alert them to the problem. Things to do with YouTube are reasonable sexy as far as media are concerned, and if this can be linked to particularly poor performance from the company that always seems to win the customer satisfaction polls, there might be some interest.

Jmacg

Wellington, NZ

BlakJak

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#285438 27-Dec-2009 15:12

WellingtonBoy:
@Jmacg: Other users with multiple ISP's have confirmed TCL YouTube streaming performance is worse. @Technies response proves that TCL-specific DNS settings do affect performance.

@Technie: Thanks for your post. I tested the alternative DNS settings & found YouTube improved (at times by a lot, at other times by a little). As Freitasm and yourself mentioned above, Facebook goes from perfect, to barely operational when using the public DNS setting. Look forward to seeing your helpdesk ticket updates.

@Freitasm: This issue has been occurring for longer than a month.

Can I make an irrelevant observation; this isn't twitter, nor Facebook. Why @tag people when you're addressing them? Pointless. Unless this is some uber-modern twist on netiquette i've not kept up with?

Idle on-topic observation: My limited Youtube use over the last couple of days has been somewhat improved. Still in wait-and-see mode however.

No signature to see here, move along...

vorty

2 posts

Wannabe Geek

#285472 27-Dec-2009 18:22

BlakJak:
Idle on-topic observation: My limited Youtube use over the last couple of days has been somewhat improved. Still in wait-and-see mode however.

Mine seems to have improved also.

ellboss

73 posts

Master Geek

#285709 28-Dec-2009 20:35

Mine's also a lot better.

freitasm

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#285710 28-Dec-2009 20:37

Not better... Just back in Wellington and it stutters, pause, buffers every few seconds...

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WellingtonBoy

44 posts

Geek
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#286042 30-Dec-2009 12:38

Mine seems to have improved too (finally!!) -- but people have said that before....let's see how long it lasts...

Thread has 10,000 views now.

freitasm

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#286071 30-Dec-2009 13:55

Iam trying to watch this video and it played fine until 1:20. Then it stopped every second for 15 seconds. After this it's playing ok, but the buffer indicator never quite goes much ahead of the player indicator.

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eXDee

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#286193 31-Dec-2009 00:47

Word is popular videos were moved to Akamai.

xcubed

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#286223 31-Dec-2009 09:37

c71931f: Where does it say the views??...

In the forum index.

muppet

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#291520 20-Jan-2010 14:29

I'm not sure what everyone else thinks, but it seems to me in the last week that performance has gotten a lot better. It's been quite a while now I think about it since I saw a buffering video.

Anyone else think it's gotten better, or just me?

Audiophiles are such twits! They buy such pointless stuff: Gold plated cables, $2000 power cords. Idiots.

OOOHHHH HYPERFIBRE!

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freitasm

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#291528 20-Jan-2010 14:42

It is better. Still buffering on longer videos though.

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jmacg

45 posts

Geek

#291548 20-Jan-2010 15:31

It's been better for me tolo, but I haven't tried any long videos.

Jmacg

Wellington, NZ

Zigg

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#292637 24-Jan-2010 09:48

Back to being rubbish for me again after a short spell of being semi-decent.

freitasm

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#295125 1-Feb-2010 10:41

This continues to be a problem... Aren't TelstraClear ever move to solve this?

It spells disrespect for their customers.

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