[WXC/VFX] Xnet International Issue

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9 posts

Wannabe Geek

#121706 7-Apr-2008 09:30

marmel: OK I will try again later and if it has decreased I will call the helpdesk then.

It will be 100% fine outside of peak time, but ALWAYS bad during peak time.

Kyro

74 posts

Master Geek

#121888 7-Apr-2008 20:34

Once again xNet "broadband" grinds to a halt.

Los Angeles:
Download = 672 kbps
Upload = 518 kbps
Ping = 177 ms

Canberra:
Download = 301 kbps
Upload = 376 kbps
Ping = 353 ms

Even to Auckland speeds are horrible.
Download = 1407 kbps
Upload = 663 kbps
Ping = 71 ms

xNet no longer acknowledge that there is a problem with there pathetic excuse for "broadband", and no longer respond to any form of communication.

Worse ISP I've been with so far, and I've suffered thru Xtra's GoLarge, Orcon and Slingshot.

Yahn

57 posts

Master Geek

#121891 7-Apr-2008 20:51

I am also having problems with Xnet slowness but these seem solvable. Just be grateful you never had Woosh

Kyro

74 posts

Master Geek

#121893 7-Apr-2008 20:57

I can't get Woosh, I have to resort to leeching a friends wireless (with Xtra) because the speeds are so pathetic and unstable.

How WorldxChange can be rated the TUANZ Telecommunications Carrier of the Year 2007 when they don't even respond to emails and voice messages (due to their 60+ minute wait time), I don't know.
They must of decided "hey we got it, now we can forget about out customers"

"The directors of the company are committed to making WorldxChange and the XNet, VFX ranges of products the best there is available."
maybe that should be changed to:
"The directors of the company are committed to making WorldxChange and the XNet, VFX ranges of products the worse and most unreliable."

Plx

51 posts

Master Geek

#121896 7-Apr-2008 21:06

LA times seem ok for peak time for me:

Another test done a few minutes was much the same, and both done when my son is busy playing Halo on Xbox Live.

Speeds from Australia have been consistently shocking lately though:

It's all very odd.

Detruire

1772 posts

Uber Geek

#121898 7-Apr-2008 21:07

Xnet has always been reliable for me. Only two outtages within a year. (Mind, I had only two outtages in four years with Paradise...)

rm *

freitasm

BDFL - Memuneh
79294 posts

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Geekzone

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#121904 7-Apr-2008 21:21

Kyro: How WorldxChange can be rated the TUANZ Telecommunications Carrier of the Year 2007 when they don't even respond to emails and voice messages (due to their 60+ minute wait time), I don't know.
They must of decided "hey we got it, now we can forget about out customers"

Have you read the previous post where WxC recognises there is a problem and says that they are working on tha?. Also it seems it is their policy not to comment on their plans for service improvement.

As for the customer service, this is something different.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

brucie44

178 posts

Master Geek

#121921 7-Apr-2008 22:01

Yahn: I am also having problems with Xnet slowness but these seem solvable. Just be grateful you never had Woosh

LOL a surviving veteran of Woosh :)

Niel

3267 posts

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#121926 7-Apr-2008 22:11

brucie44:
Yahn: I am also having problems with Xnet slowness but these seem solvable. Just be grateful you never had Woosh

LOL a surviving veteran of Woosh :)

This is getting OT, but just want to add that Woosh was an experiment. NZ was a trial site before the product was launched worldwide (but not sure if it was launched worldwide or where). Okay, enough about Woosh.

Speed to LA is still good for me. It is 6.5Mbps.

You can never have enough Volvos!

Defiant

20 posts

Geek

#121934 7-Apr-2008 22:32

Not sure but, I wonder if those who don't have a international speed problem are those still on the IP range of 58 . . . ?
where as those on the new IP 118 . . . (like myself) have the fault?

just a hunch

someone on 58... can put this theory to sleep :)

Bletch

30 posts

Geek

#121935 7-Apr-2008 22:35

I am on the 58.28 range. International speeds both to LA and elsewhere are currently perfect, although I have previously experienced this issue.

Plx

51 posts

Master Geek

#121941 7-Apr-2008 22:50

Bletch: I am on the 58.28 range. International speeds both to LA and elsewhere are currently perfect, although I have previously experienced this issue.

I'm on 58.28 (static IP), LA is OK, but can someone do a Sydney test? My Australia results are terrible.

Khann

28 posts

Geek

#121944 7-Apr-2008 22:57

I'm on the 118 range and my speeds are terrible.

Bletch

30 posts

Geek

#121945 7-Apr-2008 22:57

I'm on 58.28 (static IP), LA is OK, but can someone do a Sydney test? My Australia results are terrible.

I'm getting ~700kbits/sec to Sydney (terrible) but very fast to everywhere else in Australia, so my guess is the Sydney speedtest server is screwed. Try testing to Canberra instead.

marmel

1924 posts

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#121948 7-Apr-2008 23:15

My speeds are back to crap after showing some promise this morning. Less than 400kbps to LA at the moment. I won't have time to ring the helpdesk until Wednesday either.

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