Vodafone TV - new Gen2 box

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#2552898 31-Aug-2020 10:32

HELP please ... my daughter has been sent a Vodafone TV box (from vodafone) that when connected does not appear to offer a wifi connection .... first screen keeps asking for ethernet only.

The date on the Quick Start Guide is 2017 .... is this an earlier model with ethernet only???

MikeB4

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#2552900 31-Aug-2020 10:33

That sounds like a Gen 1 unit.

Rickles

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#2552902 31-Aug-2020 10:35

@MikeB4 ... that's what I was thinking, but I've not seen one before 😁

freitasm

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#2552906 31-Aug-2020 10:42

She was "sent" - as in she did not ask for it? Make sure there's no extra charges on her account for something old.

Rickles

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#2552910 31-Aug-2020 10:49

@freitasm ... yeah, apparently her husband was talking to Voda a week ago about their account renewal, and the offer of a 'free' VTV was made.

Dynamic

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#2552912 31-Aug-2020 10:51

I received a free Gen1 device about 18 months ago... definitely no WiFi... I donated it to a relative. It appears on my bill still but with a credit line to zero out the charge (if I recall correctly)

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Rickles

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#2552914 31-Aug-2020 10:52

@Dynamic ... thanks for that. She is calling Voda now 😆

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KDee

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#2553021 31-Aug-2020 11:19

A mate of mine just joined Vodafone on a Fiber plan with a VTV included. He asked me to look at his VTV because he could not get it to connect via WiFi. It took me a few minutes to realise he was sent a Gen 1 unit. Told him to request they take the unit back and send out a Gen 2 unit - pretty crappy from Vodafone to send out old models.

Spyware

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#2553109 31-Aug-2020 12:56

All on account boxes are Gen 1.

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invisibleman18

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#2553113 31-Aug-2020 13:06

If you just say your router is not located near enough to the TV for wired to be an option they should send you 2 free WiFi extenders (one to connect to the router and the other to the VTV box). At least that's what I got when I signed up a 2 years ago.

froob

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#2554163 31-Aug-2020 15:03

Or in my in-laws' case, send a tech who didn’t rate the WiFi extenders, so spent half a day wiring an ethernet cable around the outside of the house to get an Internet connection to the VTV...

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Rickles

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#2554165 31-Aug-2020 15:04

Does Voda still sell those "wifi boosters"?

The web site returns a $0 and Buy Now link don't work.

Senecio

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#2554168 31-Aug-2020 15:06

Vodafone must have a warehouse full of Gen 1 boxes somewhere.

Rickles

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#2554193 31-Aug-2020 15:57

All sorted this end now 😀

As a matter of interest, what are the main differences between the Gen 1 and Gen 2 devices?

invisibleman18

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#2554705 1-Sep-2020 10:48

froob: Or in my in-laws' case, send a tech who didn’t rate the WiFi extenders, so spent half a day wiring an ethernet cable around the outside of the house to get an Internet connection to the VTV...

I've had no issue with them at 2 different houses. In both cases they have not been far apart though with the router just being on the other side of the lounge to the TV so that probably helps. From memory I think when I signed up over the phone they asked whether it could be wired to the router and then offered the extenders when I said it couldn't.

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