Senecio: Anyone else experiencing regular freezes tonight? Every 30secs here for a while. Gave up and switched to the ATV app for TVNZ.

i think it’s tvnz had issues on Vodafone tv watching the news, switched to iPad same problem . Tv 3 was fine

Getting sick of having to change channels up and down 4-5 times per day to get rid of the frame rate loss/jerkiness.

VTV was perfect for a number of months - so much so I purchased another one for the bedroom - but the last 4-6 weeks have been frustrating.

Everything is up to date - there are no updates to apply. I've turned the unit off at the mains and back on again - nothing seems to work for longer than an hour before I have to do the channel dance.

Internet speed is not an issue. It's wired to Gigantic Fiber with Orcon. No issues with any other streaming services or devices.

I've read there was meant to be an update on the way but that was weeks ago now.

I largely purchased the two units on the back of the feedback here and @Sansom's involvement in the community. Now he's seemingly vanished? I know this is not an official support channel and COVID-19 is causing issues, but it's quite concerning how downhill VTV my experience is going :/

Are other people still seeing this type of issue?

Our 2 vtv boxes have been rock solid, haven't noticed any issues lately. We're on gigabit with Voyager.

Back in May this year I complained here in this thread about my inability to opt out of the ‘VTV Intelligent Mode Consent‘.  This is the part of the VTV settings where you give your consent to VF collecting your data for diagnostics.

My complaint was, and still is:

On the first ‘Notice’ page, I see “Agreed” and green tick mark.

On the second ‘Consent’ page, I have it set to “Not Agreed”.

When I go back to the Notice page, it still shows “Agreed” with the green tick.

Nothing I do changes these settings.

At the time, VF said here “That’s not good” and contacted me by PM. They apparently tried various resets on my account and kept coming back to me saying “Aha, all sorted now”.  But it wasn’t sorted and still has not been sorted. In the end they metaphorically shrugged, and said “We dunno” and just dropped the whole thing. Never heard back since. Nothing has changed - I am still totally unable to opt out of the data collection by VF. 

This makes a mockery of Vodafone’s assertion on the Intelligent Mode Notice page that “Vodafone is committed to protecting your personal information”.

I’m not actually averse to letting them have my data if I have a choice - but what annoys me is that I don’t have that choice and VF is just not interested.

Very poor. 

KDee:

 

Getting sick of having to change channels up and down 4-5 times per day to get rid of the frame rate loss/jerkiness.

 

VTV was perfect for a number of months - so much so I purchased another one for the bedroom - but the last 4-6 weeks have been frustrating.

 

Everything is up to date - there are no updates to apply. I've turned the unit off at the mains and back on again - nothing seems to work for longer than an hour before I have to do the channel dance.

 

Internet speed is not an issue. It's wired to Gigantic Fiber with Orcon. No issues with any other streaming services or devices.

 

I've read there was meant to be an update on the way but that was weeks ago now.

 

I largely purchased the two units on the back of the feedback here and @Sansom's involvement in the community. Now he's seemingly vanished? I know this is not an official support channel and COVID-19 is causing issues, but it's quite concerning how downhill VTV my experience is going :/

 

Are other people still seeing this type of issue?

 

Yes, mines doing it as well, as mentioned here several weeks ago.  Can Vodafone give us an updaate on when the issue will be fixed?

What I get frequently is when turning TV and VTV on that the screen is frozen on the channel that it starts up on. The sound is going but the screen is frozen so changing channel up or down one then back to the channel it starts on resolves the issue.

Indeed I am also getting the micro screen pauses.

Speed is fine here on 1Gbit/s fibre and connection of VTV to the Fritzbox is at 1.3Gbit/s

I had the same issue when VTV was directly connected to router with network cable.

I have 2 x Gen2 units that are only a few months old and get the same issues on both.

eracode:

 

Back in May this year I complained here in this thread about my inability to opt out of the ‘VTV Intelligent Mode Consent‘.  This is the part of the VTV settings where you give your consent to VF collecting your data for diagnostics.

 

My complaint was, and still is:

 

On the first ‘Notice’ page, I see “Agreed” and green tick mark.

 

On the second ‘Consent’ page, I have it set to “Not Agreed”.

 

When I go back to the Notice page, it still shows “Agreed” with the green tick.

 

Nothing I do changes these settings.

 

At the time, VF said here “That’s not good” and contacted me by PM. They apparently tried various resets on my account and kept coming back to me saying “Aha, all sorted now”.  But it wasn’t sorted and still has not been sorted. In the end they metaphorically shrugged, and said “We dunno” and just dropped the whole thing. Never heard back since. Nothing has changed - I am still totally unable to opt out of the data collection by VF. 

 

This makes a mockery of Vodafone’s assertion on the Intelligent Mode Notice page that “Vodafone is committed to protecting your personal information”.

 

I’m not actually averse to letting them have my data if I have a choice - but what annoys me is that I don’t have that choice and VF is just not interested.

 

Very poor. 

 

Hi @eracode,

Intelligent Mode is a future road-map feature that allows your VTV to recommend what to watch next based on your previous viewing history.  The current programme recommendations are based on the Genre of what's currently selected, not personal data, so we aren't using your personal viewing history.  We implemented the privacy consent for this future feature, in advance, to allow customers who wanted to keep their personal data private could select to do so when activating their VTV box.  However, the bug you've reported (thank you!) means we can't rely on this privacy consent when we launch Intelligent Mode.  The bug only affects a handful of accounts, and so it hasn't been easy to find the cause.  We have notified the developers of this. 

So, please be assured we haven’t ignored you, we are protecting, and will continue to protect your personal information.  The option to agree/decline will be fixed before we launch the “intelligent mode” recommendations feature that requires the consent.  We will gather customer consents anew from all customers affected by the bug (or from all customers if we can't determine the root cause). 

Apologies for not updating you that this is still an active issue and that work is planned to resolve it before we launch Intelligent Mode, and thanks again for alerting us to the issue.

Regards

Hamish

@sansom What about an update on the laggy juddering video issue?

Why is newshub on 3  @ 6pm not even on the catchup, thats just pointless and should of  been sorted with them by now.

@ discovery hmm hmmm

KDee:

 

Getting sick of having to change channels up and down 4-5 times per day to get rid of the frame rate loss/jerkiness.

 

VTV was perfect for a number of months - so much so I purchased another one for the bedroom - but the last 4-6 weeks have been frustrating.

 

Everything is up to date - there are no updates to apply. I've turned the unit off at the mains and back on again - nothing seems to work for longer than an hour before I have to do the channel dance.

 

Internet speed is not an issue. It's wired to Gigantic Fiber with Orcon. No issues with any other streaming services or devices.

 

I've read there was meant to be an update on the way but that was weeks ago now.

 

I largely purchased the two units on the back of the feedback here and @Sansom's involvement in the community. Now he's seemingly vanished? I know this is not an official support channel and COVID-19 is causing issues, but it's quite concerning how downhill VTV my experience is going :/

 

Are other people still seeing this type of issue?

 

I have been meaning to search GZ for a resolution to this issue for a few months now. We have had 2 VTV devices since the launch (in Nov 2018, I think). They have been mostly good till about 2-3 months ago when we began to have these micro pauses, and the frame rate and quality drop, have to change channel to get the picture quality back. We experience this on both devices, and across most of the channels (free to air, Sky Sport, Discovery etc.). All other apps on the VTV YouTube, Netflix, TVNZ OnDemand, never have any of these pausing issues. Vodafone gig fibre, and a rock solid Ubiquiti wired network to the VTV devices.

Clearly there is something weird in the streaming of live channels, based on my current experience, and by reading a few other posts. Is there anyone from Vodafone willing to reach out and assist with some further troubleshooting? I really don't want to go back to satellite, but that might be on the cards if these issues keep persisting.  

We've just started having issues with frame rate dropping in TV, Netflix and YouTube from startup on a Gen1 VodafoneTV. I only mention it here because the problems started as soon as I turned off the quick start option.

Maybe this is related, maybe not as it could be a line issue unrelated to the TV box as I'm also getting logical errors connecting to Netflix: device not recognised, no connection, etc.

@Apsattv:

Why is newshub on 3  @ 6pm not even on the catchup, thats just pointless and should of  been sorted with them by now.

@ discovery hmm hmmm

This service is most likely a loss leader for Vodafone if people don't sign up for Sky as it iwll cost them to maintain the service; if they don't make money from it, prepare for it to have reduced outputs... I hope I'm wrong as I'm still interested in the service as a concept but the current issues I'm reading about put me off.