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Kyro
74 posts

Master Geek


  #122940 11-Apr-2008 20:19

To Sydney:
Download: 592 kbps
Upload: 458 kbps

To Melbourne:
Download: 635 kbps
Upload: 575 kbps

To Auckland:
Download: 5787 kbps
Upload: 611 kbps

Yet another month with xNet not purchasing enough international bandwidth.
What a rip off.
A warning to all potential future customers, DO NOT SWITCH!



bonkiebonks
389 posts

Ultimate Geek


  #122943 11-Apr-2008 20:35
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I switched from Xnet to Snap yesterday, and couldn't have been happier:





And those were with a download running in the background...

Yahn
57 posts

Master Geek


  #122946 11-Apr-2008 20:46
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The trouble is this. When people join up to the latest and greatest, before long they ain't so great anymore.



inev
7 posts

Wannabe Geek


  #122955 11-Apr-2008 21:43
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bonkiebonks: I switched from Xnet to Snap yesterday, and couldn't have been happier:





And those were with a download running in the background...


Is that on their naked adsl or normal?

Niel
3267 posts

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  #122956 11-Apr-2008 21:50
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Actually, the problem is that we do not understand their policy for purchasing bandwidth because they are not telling what their policies are (and they do not have to either).  If we do not know the policy then we can not understand why it is this way.

Now we can just speculate, but it is possible that they get penalised if they do not use most of their international bandwidth (say needs to use within 10% of allocated bandwidth).  I would not be surprised if it is like that, because their supplier also has to budget how much they sell to whom.  But XNet probably also gets fined if they go over their allocated bandwidth.  So to prevent going over, they throttle us.  Then when they get a lot of sudden growth they need to purchase more bandwidth.  But the previous month we were throttled so they actually do not know how much more bandwidth is required and it might take a couple of months before it is sorted again.  They run on a fine margin and like any company has a target market, so perhaps raising the pricing slightly to compensate for their usage fines might not be what their target market wants.

Just my theory, and also to point out there is probably a very good reason why it is taking a while to sort out.  (The other bonus for XNet is that during this time they will probably loose a couple of more demanding customers while retaining the easier customers ;-)




You can never have enough Volvos!


marmel
1924 posts

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  #122960 11-Apr-2008 22:03

You make a couple of good points there but I think this will have a bigger impact on xnet than they suspect. This thread is now one of the biggest under the xnet section and it is full (mainly) of unsatisfied customers and no doubt would have been read by untold prospective customers.

My personal view is that if an ISP chooses to engage in forums such as these they should be prepared to be fully involved in all discussions. I'm not expecting them to put up with abuse etc and I appreciate that Maverick has stated their position with regards to int bandwidth but I can't help feeling that by ignoring what has been going on in this thread (in public anyway) it can't do much but damage their reputation.

Despite the numerous complaints there hasn't been any response recently from xnet acknowledging the problem or just to say they are working on the issue or even a rough timeframe to remedy it. Any other problems and Maverick is all over it and good on him for doing so. I appreciate that this is a complicated issue but by remaining silent it gives the impression that is is too big of a problem to sort out (in the short term anyway).

I don't think it's fair to classify customers as demanding either just for wanting what they are paying for and what can be obtained at other ISP's for a similar price.

Yes I know I can change ISP........ but I don't want to unless I absolutely have to. Here's hoping something happens soon.


dilligaf
30 posts

Geek


  #122964 11-Apr-2008 22:19

 [wxnz.net #94066]

From Xnet. April 08

Hello xxxxxx

Our international graphs show under utilization for all but about 6
hours a day of that international capacity (between the hours of 6pm and
midnight approx). More international capacity will be added as it is
deemed necessary and viable by our operations team. The nature of our
DSL plans means they are non guaranteed at any level of service and thus
a shared international bandwidth pool with peak time fluctuation is
something that may occur.

Your IP address will have no bearing on international speed fluctuations
during peak times.


Best regards,    xxxxxx

My Reply,


Hello xxxxxxxx  Many thanks for your reply,  I would agree with you
entirely, but it would be nice to go back to when there was under
utilization 24/7 as the peak periods are when most are able to use the
Internet with school  and work commitments etc.  And though your graphs may
show 6 hours of insufficient bandwidth one has to consider that for most
people who sleep for 8 hours a day and work for 8 hours a day it only leaves
8 hours and the 6 hours of insufficient bandwidth fall in those 8
hours.Maybe a compromise with a little more bandwidth  would mean that even
in the peak periods one could download faster than dialup speeds, but slower
than off peak???.  However we are all in the hands of Xnet.  Personally from
my experience with Xnet over the last 15 months, and having recommended and
signed on more than 10 of my family and friends to Xnet, I will just have to
wait and hope and believe that Xnet will re-consider their strategy and
that this situation improves.  Conclusion,  Feeling cheated, and
Disappointed,
Best Regards    xxxxxxxxxxx


 
 
 

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).
marmel
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  #123001 12-Apr-2008 09:43

That response from xnet suggests that there isn't a "problem" at all, this is the way things are going to be. How do the other ISP's that users have posted compararison speeds in this thread manage then?

You make an excellent point in your reply about the times users most want to be able to access reasonable download speeds as well.

It really is a shame and very frustrating that in the space of about 4 months xnet have gone from being one of the "favourites" on geekzone with a lot of positive threads to the position they are in now where every second thread seems to be a complaint about the helpdesk, dsl speeds or other issues.

I know it has been suggested before that they are a victim of their own success which is probably true. I guess you have to ask the question if 50 people are signing up a day and 5 are leaving because of poor service what would you do? Nothing probably....

bcorbin
6 posts

Wannabe Geek


#123002 12-Apr-2008 09:44
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I was with xnet about 3 years ago and was exceedingly happy till a shift of house to a rural area meant we could no longer get adsl. Our only option since then has been woosh, which has been one of the most painful things I have ever had the pleasure to be asked to pay for.
Imagine how happy I was when we got a shiny new adsl exchange box on our road recently, I signed up with xnet right away, and boy am I disaponted with what used to be nz's best ISP. I had a few issues with support getting signed in (nothing major just a little sloppy compared to how good they used to be) but the international bandwith at peakk times issue is rubbish! I have only been on a week, but this is dreadful, I think woosh was about the same (but try getting hold of thier helpdesk).

Now I dont know what to do, I really feel like leaving and finding a new provider, will xnet refund my account since its so new? After having such poor performance for so long with woosh and now xnet, I wonder if there will ever be a good internet provider in this country..

Brian

cokemaster
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4929 posts

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#123003 12-Apr-2008 09:46
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Niel:
Just my theory, and also to point out there is probably a very good reason why it is taking a while to sort out. (The other bonus for XNet is that during this time they will probably loose a couple of more demanding customers while retaining the easier customers ;-)


Golden....




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Detruire
1771 posts

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  #123068 12-Apr-2008 16:58
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bcorbin:
Now I dont know what to do, I really feel like leaving and finding a new provider, will xnet refund my account since its so new? After having such poor performance for so long with woosh and now xnet, I wonder if there will ever be a good internet provider in this country..

Brian

They clearly state that there is no issue. There's no way that they're going to refund acceptable service.




rm *


hpj2007
117 posts

Master Geek
Inactive user


#123085 12-Apr-2008 18:42
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I was hoping for some price drops in broadband in 2008 but seeing the current state of Xnet barely managing to provide bandwidth for users, all I can pray for is that prices don't go up.  



Shash
157 posts

Master Geek


  #123094 12-Apr-2008 19:22
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I'm hosting some websites in US, since I've moved to Fusion the FTP uploads are pain in the back side, I cannot upload a 20MB file, it disconnects at least 2-3 times, thank god I kept my other TCNZ broadband and 100 MB uploads to US is a breeze..
Will have to make some decision whether to keep the Fusion or not, driving me crazy thinking of getting TCNZ broadband on my fusion enabled line and change two of my ported numbers back to TCNZ...

Telecom ripping off VXC, VXC ripping off us..... Not sure here which is true.
 
Hmm....Do we all take wise decisions??


johndou
22 posts

Geek
Inactive user


  #123095 12-Apr-2008 19:34
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the problem is we all take it easy. I have personally called them and very upset, they told me exactly what i hear in here which dont make sense.

what they are doing is theft, its exactly like you go to your butcher and say i want 1 kg of clean, lean beef which cost you $30. you come home, open the damn rapping and see it got more than 50% fat on it. what do you do?? you take it back and ask for refund or you say heyyy, take this fat back and give me the rest of the lean meat.

what you guys should do is, or what i did was, called them and said i wont be paying my this month account until you guys have it sorted or other option is to credit my account. and that is what i got. i dont think you not paying your account for the service you paid for and not getting it would cause you too much truble as consumer act goes.

best of luck and see if we all can put presure on these guys.

cokemaster
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  #123096 12-Apr-2008 19:36
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Shash:


Telecom ripping off VXC, VXC ripping off us..... Not sure here which is true.


I think you'll find that this is almost certainly not a Telecom issue. Otherwise it would be affecting other ISP customers or Xtra customers which it doesn't appear to be the case.

In fact, some users reported lower performance switching from Xtra to WorldxChange.





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Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


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