Vodafone TV - new Gen2 box

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone TV - new Gen2 box

1 | ... | 161 | 162 | 163 | 164 | 165 | 166 | 167 | 168 | 169 | 170 | 171 | ... | 186

692 posts

Ultimate Geek

Lifetime subscriber

#2692945 14-Apr-2021 23:36

I hard reset my Vodafone TV tonight, so that I could link it to my account. Now when I boot it up, it detects the network connection, then when activating (which is the second step in setup) pops up with this error:

"There's a problem. Your Vodafone TV needs to be reset. Please go to www.vtv.nz/reset for instructions."

I've tried reseting it a few times following those instructions, and it just comes up with the same error. I've tried both available options in the first step of connecting over ethernet and WiFi, but with the same result. Any ideas?

Guide: Installing Network Cabling in New Zealand Homes

magnetonz

23 posts

Geek
Inactive user

#2693570 16-Apr-2021 08:56

Reset can be tricky sometimes.

If you put the power plug back in first, then push and hold the reset button once the power is back in.

Wait for the second VF screen to appear then release the reset button.

See if that is of any help?

Rickles

2937 posts

Uber Geek

Trusted

#2693574 16-Apr-2021 09:10

Some kudos for Vodafone ... started setting up a second Vodafone TV device and got the on-screen message "there's a problem. We didn't configure your VodafoneTV before it was delivered".

Called the stated telephone number, young lady pulled up my information and immediately identified the problem, but needed a colleague to assist with the remedy. After confirming Serial Number, got a call back in about 4 minutes to say the device was now Activated, and to try it whilst still on the line .... fired up straight away.

As for the reason for problem it was because I'd had the device sent to me directly and not delivered by a technician, which is the usual process when they give a new customer/contract the Vodafone TV ... the tech usually installs then calls to get it registered and activated.

All in all, very satisfied with prompt and easy fix 😊

IvanPiacun

378 posts

Ultimate Geek

#2693949 16-Apr-2021 19:43

When is Vodafone TV going to support 5.1 Surround Sound? I have just purchased a Google Chromecast (4th Generation) with Google TV and the sound difference is remarkable compared to the Stereo setting on Vodafone TV, when viewing Netflix. Also when is Dolby sound going to be supported again on Vodafone TV without causing loss of sound occasionally which has necessitated using Stereo only?

I have a Sony Bravia TV with a Home Theater system.

Ivan Piacun CITPNZ

PSlover14

203 posts

Master Geek

ID Verified

#2693954 16-Apr-2021 19:51

IvanPiacun:

When is Vodafone TV going to support 5.1 Surround Sound? I have just purchased a Google Chromecast (4th Generation) with Google TV and the sound difference is remarkable compared to the Stereo setting on Vodafone TV, when viewing Netflix. Also when is Dolby sound going to be supported again on Vodafone TV without causing loss of sound occasionally which has necessitated using Stereo only?

I have a Sony Bravia TV with a Home Theater system.

I was under the impression it did support Surround Sound, isn't there an option for it in Audio settings? I was using mine originally with a 2009 Sony Bravia hooked up via Optical Out to a Sony Blu-ray/Home Theatre system all in one thing and definitely heard sound from the rear speakers (VTV has been demoted to my bedroom TV for other reasons right now so don't know if it's still like this)

IvanPiacun

378 posts

Ultimate Geek

#2693975 16-Apr-2021 21:01

PSlover14:

I was under the impression it did support Surround Sound, isn't there an option for it in Audio settings? I was using mine originally with a 2009 Sony Bravia hooked up via Optical Out to a Sony Blu-ray/Home Theatre system all in one thing and definitely heard sound from the rear speakers (VTV has been demoted to my bedroom TV for other reasons right now so don't know if it's still like this)

It definitely supports Surround Sound on the Dolby Digital setting when viewing Netflix but I think the problem is I can't use that setting generally because it causes the Freeview channels to lose sound intermittently when using HDMI ARC.

The problem with loss of sound when viewing a Freeview channel, with Dolby Digital set, occurs after a rewinding in 1 out of 4 cases.

Ivan Piacun CITPNZ

Yabanize

2350 posts

Uber Geek

#2694748 19-Apr-2021 11:33

Every channel on Vodafone TV is currently frozen (11:33am Monday 19 April)

Some channels have a Vodafone unavailable message on them

GoodSync

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).

freitasm

BDFL - Memuneh
79281 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2694749 19-Apr-2021 11:34

Yabanize:

Every channel on Vodafone TV is currently frozen (11:33am Monday 19 April)

Some channels have a Vodafone unavailable message on them

Can confirm same here.

Stu

Hammered
8338 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2694751 19-Apr-2021 11:36

One of ours was doing something similar yesterday (I think). Power off (as in unplug power), power on, all fine.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

Referral Links: Sharesies - Backblaze -

Are you happy with what you get from Geekzone? If so, please consider supporting us by subscribing.

No matter where you go, there you are.

Stu

Hammered
8338 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2694752 19-Apr-2021 11:38

Just went inside and tried now. Same issue described above, and worse than what happened yesterday.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

Referral Links: Sharesies - Backblaze -

Are you happy with what you get from Geekzone? If so, please consider supporting us by subscribing.

No matter where you go, there you are.

freitasm

BDFL - Memuneh
79281 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2694753 19-Apr-2021 11:40

Still frozen after power cycle.

Restart program works but goes frozen when back to Live stream.

freitasm

BDFL - Memuneh
79281 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2694754 19-Apr-2021 11:42

Stream back now.

ZollyMonsta

3009 posts

Uber Geek

ID Verified

Trusted

#2694760 19-Apr-2021 12:03

freitasm:
Stream back now.

Yep, issue is now resolved.

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

DjShadow

4086 posts

Uber Geek

ID Verified

Trusted

#2699263 28-Apr-2021 16:04

Could a feature please be considered that is similar to Apple TV's "match content" so 4K can be in SDR and upped to HDR if the content being displayed supports it instead of upscaling everything?

Rickles

2937 posts

Uber Geek

Trusted

#2701980 4-May-2021 22:04

After a year if literally trouble free usage of the VodaTV device, the last 3 or 4 nights has been damn awful.

The problem appears only for TVNZ OnDemand using the built-in app, and manifests itself by the streaming stopping after the advertisement breaks.

Sometimes I get the "Cannot connect to file ..." type message, other times there are other messages, but in all instances adverts either repeat several times, or it jumps back to the programs episodes list, or even goes right back to the episode beginning. Pressing OK on any of these options usually starts yet another set of loops AFTER yet another set of adverts playing!

I once went through about 8 of these loops before the episode resumed correctly.

It looks like the people and/or system that inserts adverts at various places isn't too hot and doesn't know how to resume the episode.

Anyone else getting this?

1 | ... | 161 | 162 | 163 | 164 | 165 | 166 | 167 | 168 | 169 | 170 | 171 | ... | 186