[WXC/VFX] Xnet International Issue

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30 posts

Geek

#123101 12-Apr-2008 19:48

What interests me is that there are clearly multiple pools of bandwidth - the international speed issue was fixed for me quite some time ago; I'm currently getting 3-4 MBits/sec from the US, and the LA speedtest shows ~3200k/sec. As these speeds are about as fast as my phoneline can handle anyway, I'm pretty happy.

Not sure if it makes a difference, but I'm on a 58.28 static IP, fullspeed down, 128k/sec up.

johndou

22 posts

Geek
Inactive user

#123103 12-Apr-2008 19:57

Bletch:
What interests me is that there are clearly multiple pools of bandwidth - the international speed issue was fixed for me quite some time ago; I'm currently getting 3-4 MBits/sec from the US, and the LA speedtest shows ~3200k/sec. As these speeds are about as fast as my phoneline can handle anyway, I'm pretty happy

Not sure if it makes a difference, but I'm on a 58.28 static IP, fullspeed down, 128k/sec up.

thanks for pointing that out,, did you asked for static IP or they just give it to you?
i should ask for this and give it a try, i personaly am on 118.

Shash

157 posts

Master Geek

#123106 12-Apr-2008 20:01

Bletch:
What interests me is that there are clearly multiple pools of bandwidth - the international speed issue was fixed for me quite some time ago;

If there is a fix.... it should be applied all across the board, all as ''VXC Naked Broadband subscribers''

To be honest I don’t see the point Fusion is called Naked broadband, there is quite a lot of ''Fat in the lean meat as johndou says.

Bletch

30 posts

Geek

#123109 12-Apr-2008 20:06

johndou:
thanks for pointing that out,, did you asked for static IP or they just give it to you?
i should ask for this and give it a try, i personaly am on 118.

I asked for a static IP the same month I signed up with them (from memory this was around 18 months ago), and provided justification for why I needed it. There were no hassles - three days after providing justification for it I was assigned one.

I just thought of something else that may affect this issue with bandwidth - are they grouping users by traffic use? In a typical month I'd usually go through around 10-15GB of traffic (around 1/3 of that national), and almost never use P2P. I also use VFX (via an asterisk box in an Auckland datacentre), but I'm not a fusion customer - I still have a Telecom landline as well.

Detruire

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#123111 12-Apr-2008 20:24

I use <6GB/month of International and National traffic.
I also can't stream Sirius at 128kbps.

rm *

insane

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#123146 13-Apr-2008 02:01

I was wondering too if they had decided to group users by usage and also by what they downlaod. lately my usage has shifted somewhat and I have downloaded the occasional TV re-run (year right) and such, funny that my speed has declined since I've ramped my monthly usage. I now average > 10 when before I was comfortably below 10GB.

That email reply was quite disturbing, I bet they are hoping this will simply blow over and as someone pointed out, the whinning customers will leave, leaving Xnet with a whole new customers base of customers who dont know any better...

We might just have to have a mass boycot of the service.... I wonder if it would even make a dent to their bottom line..

dilligaf

30 posts

Geek

#123147 13-Apr-2008 05:44

insane: I was wondering too if they had decided to group users by usage and also by what they downlaod. lately my usage has shifted somewhat and I have downloaded the occasional TV re-run (year right) and such, funny that my speed has declined since I've ramped my monthly usage. I now average > 10 when before I was comfortably below 10GB.

That email reply was quite disturbing, I bet they are hoping this will simply blow over and as someone pointed out, the whinning customers will leave, leaving Xnet with a whole new customers base of customers who dont know any better...

We might just have to have a mass boycot of the service.... I wonder if it would even make a dent to their bottom line..

Leaving xnet for another ISP will not fix it. As we (the end users) that find the situation unacceptablewill just end up with a whole bunch who constantly change provider and the problem will go unnoticed by the majority. The hours when there is insufficient bandwidth is determined by the popular times for usage of the internet, ie:- between approx 6 pm and midnight Mon to Fri, and and 10am to midnight Sat and Sun. I dont know what is involved in trying to manage the badwidth to be fair to both the end user and the ISP, but then it is not my problem . I will continue to believe and hope that it is fixed soon as after yesterday Sat it is now becoming intolerable. Maybe the answer is for a whole bunch to ask for deadlock numbers and take them to http://www.tdr.org.nz/

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Yahn

57 posts

Master Geek

#123156 13-Apr-2008 09:45

If it is indeed pooling , we saw exactly the same thing with Woosh Orbit plan in November last year, the next step was bad speeds all the time on INt. and then bad National speeds as well. The company pretty much denied it all but the whole thing appeared to be planned.

dilligaf

30 posts

Geek

#123158 13-Apr-2008 10:04

I guess at the end of the day it all comes down to Money. In order to compete with other ISPs its a balance between service and cost. No doubt anyone could have all the speed they want (Limited only by the max speed their line can handle) if we paid the going rate, however the going rate to obtain constant high speed would be prohibative. on the otherhand any connection with download speeds less than 2mb is simply not good enough for the facilities that the new technology now makes available, ie:- Utube, live TV etc etc. Or maybe legislation giving each indiviual a max of 10 to 15 GB per month woulod make it easier for ISPs to compete without having to have such a hight ratio of subs to bandwidth. Then the rich would have no advantage over us unworthys. But thats communism, and that would never do?? Time to stop waffling and keep hoping Xnet find a way, even if it means a higher cost - but not too high.

cokemaster

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#123161 13-Apr-2008 10:47

I find it amusing that the way this is being handled by people here is completely different to what happened during the days of Xtra Go Large and Woosh Orbit.

In those days, people were complaining to the provider, logging complaints, and switching internet providers.

These days, it appears that some people are content with the 'they know best' ideas.

Someone in this thread brought up a really good point. If you are experiencing poor performance, that is real world performance (particularly before and after results) then ring or email WorldxChange log a case. If they do not resolve or explain the situation to your satisfaction, raise it as a dispute under the TDF.

Either that or vote with your feet. Change ISP. Others have, and have reported significant improvements in service.

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dilligaf

30 posts

Geek

#123164 13-Apr-2008 10:59

cokemaster: I find it amusing that the way this is being handled by people here is completely different to what happened during the days of Xtra Go Large and Woosh Orbit.

In those days, people were complaining to the provider, logging complaints, and switching internet providers.

These days, it appears that some people are content with the 'they know best' ideas.

Someone in this thread brought up a really good point. If you are experiencing poor performance, that is real world performance (particularly before and after results) then ring or email WorldxChange log a case. If they do not resolve or explain the situation to your satisfaction, raise it as a dispute under the TDF.

Either that or vote with your feet. Change ISP. Others have, and have reported significant improvements in service.

I refer to "raise it as a dispute under TDF who is TDF?

cokemaster

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#123167 13-Apr-2008 11:09

Oops - TDR

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phindmarsh

117 posts

Master Geek

#123271 13-Apr-2008 20:24

My speeds have been slowing, along with the rest of wXc chustomers, but i almost cried when i did a speedtest tonight. I had to do it three times just to be sure it wasnt a fluke, but to LA my result was

Hmm, a faster upload than downlaod?!?

But then to San Francisco...

wow. I'm going to ring in the morning (Its only just past 8pm, damn!) and complain. I dont think I'll be paying for my account this month if i keep getting these speeds. Its not good enough wXc. When I signed up a month ago it was fine.
-Disgruntled

Niel

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#123281 13-Apr-2008 21:02

phindmarsh: My speeds have been slowing, along with the rest of wXc chustomers

Not slow for everyone. Did this at 8:53, also at about 6:45 when it was the same:

But to Sydney I'm getting only 425kbps so for me it is slow to only some places. But even with the above, You Tube is slow for me as well but I do not use You Tube.

You can never have enough Volvos!

insane

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#123288 13-Apr-2008 21:20

Well one nice things about speedtest.net is that it tracks your past results. if you do this you'll see the sad decline in speeds to internationally located speedtests hosts.

The thing that scars me most is the fact that what we are experiencing is being treated as 'the way its going to be from now on'. Which perhaps is why there is so little transparency regarding the matter.

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