Vodafone TV - new Gen2 box

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3009 posts

Uber Geek
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#2741799 9-Jul-2021 11:28

The menu is blacking out too? This is some sort of HDMI issue.

What is your model TV, what HDMI port is being used and is the STB plugged directly into the TV?

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As per the usual std disclaimer.. "All thoughts typed here are my own."

ohnovus

7 posts

Wannabe Geek
+1 received by user: 4

#2741809 9-Jul-2021 11:46

Hi. Had tried all the HDMI ports previously. I have just this minute discovered that the LG UltraHD Deep Colour mode is on for all the HDMI ports and have just turned it off for the current hdmi port. The channels were able start working and the menu is also working properly. was able to get to fast.com and run a test. getting 58mbps down so that is fine.

ohnovus

7 posts

Wannabe Geek
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#2741834 9-Jul-2021 13:20

@Zollymonsta

yes, the hdmi cable is direct from stb to tv.

the model number of the LG tv is 43UH652T.

stenknz

103 posts

Master Geek
+1 received by user: 5

#2747079 20-Jul-2021 11:44

Keep getting “Channel not subscribed “ on all channels was fine this morning but not now.

Assume it’s on their end . Anyone else having this issue?

Sten

Eva888

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#2747080 20-Jul-2021 11:46

Yep..mine too Wellington. Turned on and off, same.

Eva888

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#2747082 20-Jul-2021 11:50

Also noted that the 5th light that says mobile on my router is off as well. HFC

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ohnovus

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Wannabe Geek
+1 received by user: 4

#2747084 20-Jul-2021 11:57

Just got off the phone with Vodafone.

Its a known outage. Nothing anyone can do at home till they fix it. No time frame yet

stenknz

103 posts

Master Geek
+1 received by user: 5

#2747085 20-Jul-2021 12:00

ohnovus:
Just got off the phone with Vodafone.

Its a known outage. Nothing anyone can do at home till they fix it. No time frame yet

Cheers for letting us know!👍🏻

Sten

Eva888

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#2747086 20-Jul-2021 12:05

ohnovus:

Just got off the phone with Vodafone.

Its a known outage. Nothing anyone can do at home till they fix it. No time frame yet

Thanks. This is encouraging me to look at back up options like running another cable from the satellite dish.

JoBudge

25 posts

Geek
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#2747112 20-Jul-2021 13:16

Thanks we have been periodically getting the Channel not subscribed as well over the last few days in Auckland CBD and Waiheke.

ohnovus

7 posts

Wannabe Geek
+1 received by user: 4

#2747127 20-Jul-2021 13:41

should be working now. just need to power the vodafone tv box off for a few seconds.

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SteveC

stevec
489 posts

Ultimate Geek
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#2747156 20-Jul-2021 15:00

Eva888:
@ohnovus:

Just got off the phone with Vodafone.

Its a known outage. Nothing anyone can do at home till they fix it. No time frame yet

Thanks. This is encouraging me to look at back up options like running another cable from the satellite dish.

Need any 75 ohm coax? I have a spare kilometre or so. OK, maybe I'm exaggerating, but I have heaps and am always keen to give it away.

We use MythTV to record things that VTV is not allowed to, or as a backup, but it has its own hassles!

:-)

Eva888

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#2747182 20-Jul-2021 16:14

Thanks, will take up the offer if needed. Need to ask my installation man what is required and just realised I would also have to buy another freeview sat box.