Can't get to many domestic sites (Wgtn, HFC)

Forums › One NZ (including Farmside) › Can't get to many domestic sites (Wgtn, HFC)

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MikeB4

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#1424675 10-Nov-2015 20:24

gstarkey: Working fine in Lower Hutt

Not at my place

Here is a crazy notion, lets give peace a chance.

lchiu7

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#1424677 10-Nov-2015 20:26

Just for interest's sake here is a tracert from Tunnelbear's exit point in the US

1 267 ms 268 ms 267 ms 172.18.11.1
2 267 ms 269 ms 269 ms 159.203.112.253
3 269 ms 268 ms 268 ms 162.243.188.191
4 285 ms 269 ms 269 ms xe-0-1-0-34.sayonara-Hamada.r05.nycmny01.us.bb.gin.ntt.net [129.250.204.109]
5 * 268 ms * ae-1.sayonara-Hamada.r23.nycmny01.us.bb.gin.ntt.net [129.250.4.68]
6 288 ms 298 ms 287 ms ae-1.sayonara-Hamada.r20.chcgil09.us.bb.gin.ntt.net [129.250.2.166]
7 349 ms 356 ms 347 ms ae-1.sayonara-Hamada.r20.sttlwa01.us.bb.gin.ntt.net [129.250.3.42]
8 434 ms 423 ms 423 ms ae-23.r30.tokyjp05.jp.bb.gin.ntt.net [129.250.2.38]
9 429 ms 430 ms 430 ms ae-16.r01.tokyjp03.jp.bb.gin.ntt.net [129.250.6.97]
10 421 ms 420 ms 422 ms ae-0.incapsula.tokyjp03.jp.bb.gin.ntt.net [61.213.145.10]
11 430 ms 430 ms 429 ms 103.28.250.213.ip.incapdns.net [103.28.250.213]

Interestingly it seems to be routed via Japan to Australia?

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onecouch

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#1424679 10-Nov-2015 20:27

Their Twitter feed acknowledges an issue that is HIGH priority.

Hmm where's it say that? The latest tweet I can see is "Gigabit speeds at affordable prices are coming to Wellington & Chch next year on our ultra-fast broadband network" marketing slosh.

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freitasm

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#1424680 10-Nov-2015 20:28

You have to click Tweets and Replies.

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#1424681 10-Nov-2015 20:29

@jo_bailey Unfortunately, no ETR as of yet. Keep an eye on https://t.co/nxuI2cXH2P for any updates. ^GM

— Vodafone New Zealand (@vodafoneNZ) November 10, 2015

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freitasm

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#1424685 10-Nov-2015 20:33

@freitasm Issue has been identified and is being worked on at a high priority. Check https://t.co/nxuI2cXH2P for any updates. ^GM

— Vodafone New Zealand (@vodafoneNZ) November 10, 2015

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Batwing

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#1424699 10-Nov-2015 20:38

I'll pipe up and say geekzone and stuff rarely work for me on HFC, but its now spread to almsot every site. On mobile data to be able to post this.

Months of this and all Vodafone ever wants is more traces. I just want the connection I pay for damnit.

Yes this is a rant.

antoniosk

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#1424707 10-Nov-2015 21:01

.... and we're back.

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Antoniosk

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#1424708 10-Nov-2015 21:02

Back to normal for me now. Was unable to access a whole lot of sites since 5pm, mostly domestic sites but some international sites didn't work for me as well, such as reddit. Probably because those international sites have a NZ CDN.

freitasm

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#1424709 10-Nov-2015 21:04

Yep, working here again as well.

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WyleECoyoteNZ

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#1424711 10-Nov-2015 21:07

Working here to, although download speeds are a little slow

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onecouch

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#1424730 10-Nov-2015 21:15

Yeah, back here also but noting extended page load times, longer than usual DNS lookup times, higher than usual pings and other typical signs that a bottleneck has just been broken ...

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jimbob79

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#1424901 11-Nov-2015 02:23

I've got nothing since 11:45pm all access it down. Rebooted everything.

Lower Hutt.

r2b2

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#1424956 11-Nov-2015 08:43

jimbob79: I've got nothing since 11:45pm all access it down. Rebooted everything.

Lower Hutt.

I got this in Kapiti as well at the sameish time. Didn't have any problems up until 11.45ish and then suddenly the internet disappeared even though the modem was still connected just fine. Was back up in the morning but not sure what time it reappeared...

dylanp

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#1426000 11-Nov-2015 10:07

Update from the team -

http://community.vodafone.co.nz/t5/Network-status/CONFIRMED-ISSUE-Internet-services-in-Wellington-and-South-Island/m-p/192592#M973
CONFIRMED ISSUE - Internet services in Wellington and South Island
Some Vodafone customers in Wellington and the South Island may have experienced difficulty accessing the Internet and making voice calls late yesterday (Tuesday) and again this morning.

The cause of the problem has been identified and the majority of customers had service restored late last night. The problems were triggered by issues on a link on a network device in Wellington.

A group of our Enterprise customers continue to be affected by connection failures this morning. We are working now to connect these customers manually and will continue to work on a complete resolution.

We apologise to customers who have experienced a reduced service.

Many thanks,
Vodafone Operations

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