eracode: In that case I feel it's a bit rich to start a thread with a somewhat sarky title and content which implies fault by Vodafone. 

This seems to be the de rigueur attitude to just about everything these days though - everything is always somebody else's fault.

Dratsab:

 

eracode: In that case I feel it's a bit rich to start a thread with a somewhat sarky title and content which implies fault by Vodafone. 

 

This seems to be the de rigueur attitude to just about everything these days though - everything is always somebody else's fault.

 

Because certain companies have a business model of selling crap and sowing "confusion"*. Xero is an example high on my list. Their system is broken and there is far better options for cheaper out there.

But Accountants love pushing their clients into it because of all the money they can make cleaning up the mess.

* http://www.stuff.co.nz/business/market-data/companies/759031/Theresa-Gattung

Dratsab:

 

eracode: In that case I feel it's a bit rich to start a thread with a somewhat sarky title and content which implies fault by Vodafone. 

 

This seems to be the de rigueur attitude to just about everything these days though - everything is always somebody else's fault.

 

I'm not sure I agree with you that my opening post on this thread implies fault by Vodafone; I clearly state that I made an error.

What I am being sarky about is Vodafone's frustratingly non-integrated systems and the nightmare of trying to navigate their inability to see me as a single customer simply because I have two broadband accounts with them (and now only one because of it).

dafman:

 

Dratsab:

 

eracode: In that case I feel it's a bit rich to start a thread with a somewhat sarky title and content which implies fault by Vodafone. 

 

This seems to be the de rigueur attitude to just about everything these days though - everything is always somebody else's fault.

 

 

I'm not sure I agree with you that my opening post on this thread implies fault by Vodafone; I clearly state that I made an error.

 

What I am being sarky about is Vodafone's frustratingly non-integrated systems and the nightmare of trying to navigate their inability to see me as a single customer simply because I have two broadband accounts with them (and now only one because of it).

 

While you might think it's a trivial matter of having two broadband connections under one account, it obviously isn't an easy option to implement it otherwise Vodafone would have done so by now. 

If you're really beat up over this small late fee then just move on, no need to soapbox over a non issue. You signed up with them, they gave you the parameters of that sign up (2 accounts, 2 payments to make each month with separate payment requirements). If you find those parameters hard to deal with then find a way to work around it or move on, it sucks but if you need those connections then it's up to you to find company that offers a system compatible with your expectations rather than expecting the companies to cater to you.

tardtasticx:

 

dafman:

 

Dratsab:

 

eracode: In that case I feel it's a bit rich to start a thread with a somewhat sarky title and content which implies fault by Vodafone. 

 

This seems to be the de rigueur attitude to just about everything these days though - everything is always somebody else's fault.

 

 

I'm not sure I agree with you that my opening post on this thread implies fault by Vodafone; I clearly state that I made an error.

 

What I am being sarky about is Vodafone's frustratingly non-integrated systems and the nightmare of trying to navigate their inability to see me as a single customer simply because I have two broadband accounts with them (and now only one because of it).

 

 

 

 

While you might think it's a trivial matter of having two broadband connections under one account, it obviously isn't an easy option to implement it otherwise Vodafone would have done so by now. 

 

If you're really beat up over this small late fee then just move on, no need to soapbox over a non issue. You signed up with them, they gave you the parameters of that sign up (2 accounts, 2 payments to make each month with separate payment requirements). If you find those parameters hard to deal with then find a way to work around it or move on, it sucks but if you need those connections then it's up to you to find company that offers a system compatible with your expectations rather than expecting the companies to cater to you.

 

Suck it up and move on I did, taking a mere 5 mins to sign up with Spark to take over one of my broadband accounts.

As for a soapbox, if you give me crap customer service, I happily tell others about it. And if enough people do the same, it might just be the appropriate prompt for you to do something about it. Vodafone purchased Telstraclear's cable service in 2012. Five years later, they still can't even link a customer that has a Vodafone cable broadband account with a Vodafone non-cable broadband account ... and the customer experience sucks because of this. And it's not just me alone on my soapbox, others have commented the same in this thread.

(steps off soapbox, exits stage left).

tardtasticx:

 

While you might think it's a trivial matter of having two broadband connections under one account, it obviously isn't an easy option to implement it otherwise Vodafone would have done so by now. 

 

If you're really beat up over this small late fee then just move on, no need to soapbox over a non issue. 

 

It is a discussion forum - some of us are actually interested in hearing about other users' views and issues.