Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


2294 posts

Uber Geek
+1 received by user: 1073

Trusted
Subscriber

Topic # 216690 8-Jul-2017 13:19
6 people support this post
Send private message

Thank you Vodafone for privilege of being charged an additional $17.25 late payment fee on my broadband account.

 

I did actually pay on time, but, as we have two Vodafone broadband accounts, I made the unfortunate error of paying the wrong Vodafone account.

 

Due to your antiquated systems, and your company's inability to recognise me as a single customer with two broadband accounts, I faced the daunting prospect of trying to deal with two separate support teams to get the payment transferred from one Vodafone account number to the other.

 

So I took the much easier option of signing up to Spark's kind offer of three months free broadband and switched. It took me less than 5 minutes.

 

Bye ... spend my final $17.25 wisely.

 

 

 

 

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
2566 posts

Uber Geek
+1 received by user: 666

Subscriber

  Reply # 1815870 8-Jul-2017 13:36
5 people support this post
Send private message

It was actually your error. Did you give them a chance to sort it for you or did you bail out before that because of the 'daunting propect'?


21121 posts

Uber Geek
+1 received by user: 4208

Trusted
Subscriber

  Reply # 1815880 8-Jul-2017 14:35
2 people support this post
Send private message

Having done this in the past, it is a real pain to have them resolve and probably wasted more than $17 of my time trying to sort it out, reexplaining it to them because their CRM processes are stuffed and it certainly would have cost them more than $17 of time.

 

When I last enquired there was _still_ no way to merge accounts so it was easier to close one of them so I didnt have to manage 2 payments each month.





Richard rich.ms



2294 posts

Uber Geek
+1 received by user: 1073

Trusted
Subscriber

  Reply # 1815885 8-Jul-2017 15:06
Send private message

eracode:

 

It was actually your error. Did you give them a chance to sort it for you or did you bail out before that because of the 'daunting propect'?

 

 

Yep, hand up, my error, but an honest one, I was trying to pay on time.

 

I didn't even try to have it sorted this time. I have dealt with them in the past and they literally have two separate teams and two separate systems and it's just a nightmare, believe me.

 

As per richms's reply, I have simply decided it is easier to drop one of the broadband accounts to make my life easier.


2566 posts

Uber Geek
+1 received by user: 666

Subscriber

  Reply # 1815887 8-Jul-2017 15:09
6 people support this post
Send private message

In that case I feel it's a bit rich to start a thread with a somewhat sarky title and content which implies fault by Vodafone.


3631 posts

Uber Geek
+1 received by user: 753


  Reply # 1815964 8-Jul-2017 17:50
Send private message

Was it an ex-Clear/ex-Saturn type situation? They were on two different billing systems when I worked there.


756 posts

Ultimate Geek
+1 received by user: 114

Trusted

  Reply # 1815986 8-Jul-2017 19:01
Send private message

Vodafone customer service is run out of the Philippines.

 

Business here is run in ways totally foreign to what we are used to in New Zealand (and the West).

 

Saving face (and pointless nationalism) is a big deal while quality control is lax and operational systems are incredibly inefficient and customer unfriendly. Excluding people you know well - trust is pretty much non existent here. If you are willing to "pay people off" to do their job, you can get things done, otherwise wait in line and hope for the best.





#deletefacebook


667 posts

Ultimate Geek
+1 received by user: 142


  Reply # 1815992 8-Jul-2017 19:13
Send private message

Personally I try to avoid any business that passes on it's debt collection costs to all customers as 'late fees', it's their business model that causes such high recovery costs. Maybe they now block the phones given away once people default but I really doubt it..

 

 


3020 posts

Uber Geek
+1 received by user: 1678

Trusted
Lifetime subscriber

  Reply # 1816009 8-Jul-2017 19:44
Send private message

@MichaelNZ not totally correct many calls are still answered in New Zealand by VodafoneNZ staff located in a number of sites located in Auckland and Christchurch

Linux




Ex JohnR VodafoneNZ 17 years 4 days

ajw

1396 posts

Uber Geek
+1 received by user: 127


  Reply # 1816035 8-Jul-2017 21:26
Send private message

They have always given me good service and no I don't work for them. And no issues with FibreX since it was installed over three months ago.


241 posts

Master Geek
+1 received by user: 61


  Reply # 1816038 8-Jul-2017 21:43
Send private message

Same problem here switched home phone, broadband and mobile over to Vodafone and ended up with two separate Billings. Kind of defeats the purpose of using the same provider. Two separate bill payments to setup.

756 posts

Ultimate Geek
+1 received by user: 114

Trusted

  Reply # 1816043 8-Jul-2017 21:52
Send private message

Last year 2degrees had the best service. Now they are the worst. I have no love for Telecom (and they are the most expensive) but I have switched to them because their product is the best commercial choice for my business right now. I arranged the whole thing online through chat, which considering I am presently in the Philippines (calls to New Zealand cost and VoIP is often unusable), was a great help. Even better, I chatted again yesterday to ask when it would be transferred and they offered to bring it forward for me and effect the transfer "within 4 hours", which they came good on.

 

Additionally, normally living in a rural area in New Zealand, only Vodafone and Telecom are good options. 2degrees is supposed to in theory have the same 2/3G coverage as Vodafone but I could swear their roaming signals are poorer. Has anyone else noticed this or am I mistaken?





#deletefacebook


3020 posts

Uber Geek
+1 received by user: 1678

Trusted
Lifetime subscriber

  Reply # 1816046 8-Jul-2017 22:00
One person supports this post
Send private message

National roaming is getting locked down the more 2Degrees build out the network

Linux




Ex JohnR VodafoneNZ 17 years 4 days

756 posts

Ultimate Geek
+1 received by user: 114

Trusted

  Reply # 1816047 8-Jul-2017 22:06
Send private message

Linux: National roaming is getting locked down the more 2Degrees build out the network

 

Not in any way questioning your above quoted statement, however, in our rural area there is only 2 cell sites - Spark and Vodafone. Unless there is something I am not aware of, 2degrees customers roam onto Vodafone.

 

While 4G data coverage could be explained by Vodafone's and Spark's use of the 700Mhz band, I also noticed a difference in signal strength and coverage for 2/3G services.





#deletefacebook


3020 posts

Uber Geek
+1 received by user: 1678

Trusted
Lifetime subscriber

  Reply # 1816049 8-Jul-2017 22:13
2 people support this post
Send private message

You don't understand how national roaming works then but when 2D put coverage into an area they then ask VodafoneNZ NZ to lock out a LAC so it's customers can't roam onto the VodafoneNZ network

Linux

Edit: The coverage does not need to match VodafoneNZ before roaming gets locked down




Ex JohnR VodafoneNZ 17 years 4 days

756 posts

Ultimate Geek
+1 received by user: 114

Trusted

  Reply # 1816050 8-Jul-2017 22:15
Send private message

Linux: You don't understand how national roaming works then but when 2D put coverage into an area they then ask VodafoneNZ NZ to lock out a LAC so it's customers can't roam onto the VodafoneNZ network

 

I hear you, however, I am not aware 2degrees has any cell site in the area so clients would be roaming onto Vodafone.





#deletefacebook


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.